The Art of Conflict Management: Achieving Solutions for Life, Work, and Beyond

By: Michael Dues, The Great Courses

Narrated by: Michael Dues

Length: 12 hrs and 21 mins

Publisher's summary

In 24 lectures brimming with practical tips, tools, and techniques everyone can use to better manage conflict in his or her professional and personal lives, gain the essential skills of conflict management. As presented by Professor Dues, these lectures will show you how to effectively deal with conflicts of all kinds, using the "win-win" model that has dominated the field for the past six decades.

You'll gain effective techniques for handling conflicts in your workplace, other organizational settings, or your personal life, whether you're dealing with supervisors, coworkers, acquaintances, close friends, or family members. You'll learn the best ways to analyze conflicts and work through the steps toward resolving them, including clarifying goals, handling difficult emotions, and negotiating agreements. And you'll grasp the fundamental tricks of the trade that experienced negotiators have long used to deal with even the most seemingly intractable moral and cultural conflicts.

While drawing on the latest groundbreaking research, Professor Dues has designed these lectures to be as practical as possible. Requiring no background in conflict management, negotiation, or psychology, they offer you not just knowledge, but strategies and tactics you can put to work in your own life right now. Best of all, you'll be able to see those strategies and tactics in action through 70 professionally acted dramatizations that illustrate different conflict situations at home and in the workplace.

You don't have a choice about becoming involved in conflict. You do, however, have a choice about learning to manage it successfully by using the invaluable tools these lectures can give you.

PLEASE NOTE: When you purchase this title, the accompanying reference material will be available in your Library section along with the audio.

©2010 The Teaching Company, LLC (P)2010 The Great Courses

A 2nd and 3rd listening should be mandatory!

Well paced and easy to listen to. Highly recommend to others! Great information from Michael Dues.

very useful all the time and in personal work envi

Easy to understand, full of live experinces, can easily related to own life

For everyday life

Excellent course. Well organized and good stories to support the learning. Highly advised for everyday life

Really engaging and useful course

Changed my life. I’ve learnt so much and hope to follow through on the lessons here in my personal and professional capacity.

Comprehensive introduction for pros and amatures.

If you could sum up The Art of Conflict Management: Achieving Solutions for Life, Work, and Beyond in three words, what would they be?

A go to strategy guide I will be using as a quick reference for years to come.

What other book might you compare The Art of Conflict Management: Achieving Solutions for Life, Work, and Beyond to and why?

The Secrets of Self Control - Great Course Lectures
Crucial Conversations - VitalSmarts
Crucial Confrontations - VitalSmarts
Influencer (The Power to Change Anything) - VitalSmarts
How to Win Friends and Influence People - Dale Carnegie

What about Professor Michael Dues’s performance did you like?

NA

What’s an idea from the book that you will remember?

All.

Any additional comments?

This book fits perfectly between the triangle of books
Crucial Conversations
Crucial Confrontations
Influencer
All publications by VitalSmarts who usually have about 5 authors per book and do their own research and corporate/institutional contracts.

VitalSmarts also produces audio companions to go with all three books, and this book on conflict management really bridges the gap between all three subject matters to blend influence, conversations, and situations into a situational work of art that could even save lives. I am someone who finds myself in a lot of confrontations and other conflicts, dealing with situations where I am drawn into the dogma of other people's lives, and where I have either a lot or no authority to have influence. And so these are resources that have been of huge impact to me and potentially has saved my life when I have faced situations where rape and/or assault as well as a potential shooting might not otherwise been avoided in a couple of circumstances.

Amazing

Awesome subject and the narrator is one of the best. I can't wait for the next book.

Very practical and informative

I liked the structure and content of this audio book. This is my first audio book that's set up as a course. It can be sped up a little to save time and still be easy to listen to. There are great examples and great logic. I am only halfway through it and I already can't wait to go back and start over and work along with the included materials so I can take notes. I think the instructor is great!

Thankful

The skills I learned in this course are invaluable. From personal to professional relationships, I remind myself that 80% of conflicts have a win/win resolution. I remember to put myself in the others’ shoes and understand where they’re coming from and how to meet, or not meet, their expectations. I’m so thankful for this relatively new understanding of conflict as a positive in growth and achieving a win-win, vs. the old, and common thinking of win-loose. I listened to this course 1.5 years ago, and I still review and appreciate the notes I have. I hope to pass these skills along to everyone. This course is a standout I bring up in conversation regularly. Conflict is part of our existence toward growth and particularly challenging today. Please listen to/read this great course. Thank you, Dr. Dues, for sharing this information.

Excellent

The methods in this book are outstanding they apply to the world. You will be able to actively put the information to use from no one.

This book helped me in many areas

Not only did i learn to use the win win technique in most of my conflicts this book really helped my interpersonal skills. The only thing i wish was the the chapters to be a bit shorter. I feel the author takes extremely long to drive a point.