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In-N-Out Burger: A Behind-the-Counter Look at the Fast-Food Chain That Breaks All the Rules | [Stacy Perman]

In-N-Out Burger: A Behind-the-Counter Look at the Fast-Food Chain That Breaks All the Rules

It's the untold story of the renegade burger chain that evokes a passionate following unlike any other. In fast-food corporate America, In-N-Out Burger stands apart. Begun in a tiny shack in the shadow of World War II, this family-owned chain has steadfastly refused to franchise or be sold. It is a testament to old-fashioned values and reminiscent of a simpler time when people, loyalty, and a freshly made, juicy hamburger meant something.
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Audible Editor Reviews

Loren Lester's appealing performance of Stacy Perman's New York Times best seller, In-N-Out Burger: A Behind-the-Counter Look at the Fast-Food Chain That Breaks All the Rules takes listeners on a cultural history of the restaurant and the family that founded it. California's most beloved burger was founded in a roadside shack after World War II, and now draws enthusiastic crowds all the way to Texas. Yet, the Snyder family, the founders and owners, refuse to do things the way other fast-food chains do. Is this the secret to their success? Devotees of the delicious burgers will have to keep listening to find out

Publisher's Summary

It's the untold story of the renegade burger chain that evokes a passionate following unlike any other. In fast-food corporate America, In-N-Out Burger stands apart. Begun in a tiny shack in the shadow of World War II, this family-owned chain has steadfastly refused to franchise or be sold. It is a testament to old-fashioned values and reminiscent of a simpler time when people, loyalty, and a freshly made, juicy hamburger meant something. Over time, In-N-Out Burger has become nothing less than a cultural institution that can lay claim to an insanely loyal following.

Perman uses her investigative skills to uncover the story of a real American success story. It is not only a tale of a unique and profitable business that exceeds all expectations, but of a family's struggle to maintain a sustainable pop empire against the industry it helped pioneer, internal tensions, and a bitter lawsuit that threatened to bring the company to the brink. This is a lesson in a counterintuitive approach to doing business that places quality, customers, and employees over the riches promised by rapid expansion.

In-N-Out Burger is a keenly observed narrative that explores the evolution of a California fad that transformed into an enduring cult of popularity; it is also the story of the conflicted, secretive, and ultimately tragic Snyder family who cooked a billion burgers and hooked a zillion fans. As the story of In-N-Out Burger unfolds so too does the cultural history of America as influenced and shaped by car culture and fast food.

©2009 Stacy Perman; (P)2009 HarperCollins Publishers

What Members Say

Average Customer Rating

4.0 (107 )
5 star
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  •  
    Ron Sunnyvale, CA, USA 09-24-09
    Ron Sunnyvale, CA, USA 09-24-09
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    "A Must Read"

    This is a fabulous book!. It is not a handbook on business plans used by In-N-Out or what it takes to run a successful business according to In-N-Out principals, but a biography about the chain itself. Although primarily focused on In-N-Out it covers the past 80 years of the fast food industry. It is earmarked by pop-culture events along the way, from the post-war era of the late 40's early 50's to the fast pace of the late 90's internet boom. It's a nostalgic look on what America was and could be. The book is filled with hope and tragedy and keeps the reader interested with every turn of the page. For those of you who love this chain, I highly recommend reading it. Or you can listen to it like I did through Audible! ;)

    3 of 3 people found this review helpful
  •  
    GLASER LONDON, United Kingdom 09-20-11
    GLASER LONDON, United Kingdom 09-20-11
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    "Great story"
    What did you love best about In-N-Out Burger?

    This is a lovely story about what makes a great burger restaurant. I loved the sense of family and the way they stuck together though 3 generations of burgers.


    Which scene was your favorite?

    I loved the way the family kept returning to their roots in Baldwin Park


    Any additional comments?

    I recommend this read for anyone who has had enough of McDonald's and wants to bring the goodness back to their burgers.

    2 of 2 people found this review helpful
  •  
    Melissa Bloomington, MN, USA 02-22-10
    Melissa Bloomington, MN, USA 02-22-10
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    "Flowery Promo Piece"

    This book was a good story, but lacked value as a business book. It read as a long promo piece, clearly biased, using a LOT of flowery language to describe the founding family as "saintly" (yes, this word was actually used). It was a good story, but could have easily been summed up in a short magazine article. Not worth a busy person's time.

    5 of 6 people found this review helpful
  •  
    Robert pleasanton, CA, United States 08-30-09
    Robert pleasanton, CA, United States 08-30-09 Member Since 2005
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    "A tasteful history of In & Out Burger"

    Not knowing much about the company, other than being a fan of the food. I found this to be interesting history of a fast food company that has stayed with their core values while continuing to grow. The family history was interesting and sad. Found the story to be a little repetative at times or almost an In & Out commercial. I enjoyed the book and would recommend it.

    2 of 2 people found this review helpful
  •  
    Tim United States 10-22-10
    Tim United States 10-22-10 Member Since 2010

    My reviews are honest. No sugar coating here.

    HELPFUL VOTES
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    "Two Words... well Three Words"

    Fried Mustard Buns!!!!

    I love it. A fast read. In-N'-Out.

    1 of 1 people found this review helpful
  •  
    CBlox Las Vegas, NV 01-02-12
    CBlox Las Vegas, NV 01-02-12 Member Since 2004
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    "make my double double "monkey style" please"

    learn all about the origins of the west coasts most favorite hamburger. From the secret menu to the jacked up lives of its owners. From the evangelical christian undertones in its operations to the freshness of its ingredients. This book has it all

    0 of 0 people found this review helpful
  •  
    Matthew Dallas, TX, United States 10-27-10
    Matthew Dallas, TX, United States 10-27-10 Member Since 2009
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    "Horrible....Boring....So repetitive."

    I didn't listen to the other negative reviews about what a blatant and overstuffed puff piece this book was. I wish i had. this book should have been reduced to an article. the author practically repeats the same points hundreds if not thousands of times. not worth your time.

    1 of 2 people found this review helpful
  •  
    RH 11-04-09
    RH 11-04-09
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    "EXCELLENT!"

    Growing up in the area of the 1st (and at that time, ONLY!) In-N-Out, I found this to be a great book of history: history of the area, of fast food and of In-N-Out itself. The only part I didn't like was the end--it came too soon! I don't know if I would have enjoyed it as much if I hadn't grown up in the area, or if I wasn't a fan of In-N-Out, but I think so, as it is a great source of history on fast food, and Americana in general. Very, very good.

    1 of 2 people found this review helpful
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