We are currently making improvements to the Audible site. In an effort to enhance the accessibility experience for our customers, we have created a page to more easily navigate the new experience, available at the web address www.audible.com/access.
 >   > 
Total Quality Management Audiobook

Total Quality Management: Managing Employees

Studies show that companies waste millions of dollars on team building, benchmarking, and other quality initiatives. Yet so many save millions with the same initiatives. What makes the difference? Total Quality Management-integrating initiatives into a systematic quality improvement process. Employee involvement works, but only as way of running a business.
    • 1 audiobook per month
    • 180,000+ titles to choose from
    • $14.95 per month after free trial

Publisher's Summary

Studies show that companies waste millions of dollars on team building, benchmarking, and other quality initiatives. Yet so many save millions with the same initiatives. What makes the difference? Total Quality Management-integrating initiatives into a systematic quality improvement process. Employee involvement works, but only as way of running a business. It is not something you dabble in. It does not work as a short-term solution or an intriguing experiment. It is truly a Pandora's Box, tempting to open but powerful enough to change your "world" forever. The main difference is that instead of releasing all the ills that could plague humanity, unlocking this box produces a torrent of positive energy, enthusiasm, ideas, and improvements.

If you want to know how today's most successful companies are getting the most from their quality initiatives, listen to Total Quality Management. It lays out the best practices for you to put work-today.

©2009 Phoenix; (P)2009 Phoenix

What Members Say

Average Customer Rating

3.6 (13 )
5 star
 (5)
4 star
 (3)
3 star
 (2)
2 star
 (1)
1 star
 (2)
Overall
4.3 (7 )
5 star
 (3)
4 star
 (3)
3 star
 (1)
2 star
 (0)
1 star
 (0)
Story
4.4 (7 )
5 star
 (4)
4 star
 (2)
3 star
 (1)
2 star
 (0)
1 star
 (0)
Performance
Sort by:
  •  
    Marie Medeiros 08-14-15 Member Since 2016
    ratings
    REVIEWS
    9
    6
    Overall
    Performance
    Story
    "Great book"
    What made the experience of listening to Total Quality Management the most enjoyable?

    Enjoyed listening to the different areas of quality management as I embark on my own journey.


    Have you listened to any of Lloyd Bochner’s other performances before? How does this one compare?

    No, enjoyable to listen to.


    Was there a moment in the book that particularly moved you?

    The entire book was great. It's definitely a great addition to my library. There's not one moment, there were many moments.


    0 of 0 people found this review helpful
Sort by:
  • elizabeth nyamekye
    9/13/15
    Overall
    Performance
    Story
    "Great"

    this is a very good piece of work i will recommend to any one who wants a clear view on the subject matter

    0 of 0 people found this review helpful

Report Inappropriate Content

If you find this review inappropriate and think it should be removed from our site, let us know. This report will be reviewed by Audible and we will take appropriate action.

Cancel

Thank you.

Your report has been received. It will be reviewed by Audible and we will take appropriate action.