The best-selling authors of the classic Difficult Conversations teach us how to turn evaluations, advice, criticisms, and coaching into productive listening and learning.
We swim in an ocean of feedback. Bosses, colleagues, customers - but also family, friends, and in-laws - they all have “suggestions” for our performance, parenting, or appearance. We know that feedback is essential for healthy relationships and professional development - but we dread it and often dismiss it.
That’s because receiving feedback sits at the junction of two conflicting human desires. We do want to learn and grow. And we also want to be accepted just as we are right now. Thanks for the Feedback is the first audiobook to address this tension head on. It explains why getting feedback is so crucial yet so challenging, and offers a powerful framework to help us take on life’s blizzard of off-hand comments, annual evaluations, and unsolicited advice with curiosity and grace.
The business world spends billions of dollars and millions of hours each year teaching people how to give feedback more effectively. Stone and Heen argue that we’ve got it backwards and show us why the smart money is on educating receivers - in the workplace and in personal relationships as well.
Coauthors of the international best-seller Difficult Conversations, Stone and Heen have spent the last 10 years working with businesses, nonprofits, governments, and families to determine what helps us learn and what gets in our way. With humor and clarity, they blend the latest insights from neuroscience and psychology with practical, hard-headed advice. The audiobook is destined to become a classic in the world of leadership, organizational behavior, and education.
©2014 Douglas Stone (P)2014 Penguin Audio
The content in Thanks for the Feedback is useful, insightful, applicable, and valuable, and the authors write with credibility and humor. However, as with their previous book, Difficult Conversations, the content is rendered difficult to understand and therefore almost inaccessible due to poor narration (Douglas, sorry to give you this evaluative feedback: you mumble and your delivery is stilted; Sheila, your narration is somewhat better; at least you're easier to understand, if a little sing-song-y in places) and poor production (vocal pitch and modulation drop off to the point that it's impossible to hear the end of many sentences - where is the vocal coach?).
If this is ever re-recorded and re-released, I'd consider keeping it as a reference. Without a wholesale revision it's a slog to get through the first time, let alone experiencing it a second time.
Authors, if you're not trained in narration, please get someone else to read your work for you so your work presented in the best possible manner. Your audience will thank you for putting aside any ego attachment you may have in favor of accessibility.
Do yourself a favor and read the book instead of listening to the audio. Had the book been narrated by professionals it might have been easier to listen to. The content is good, but I found myself struggling to listen to the authors. As a result it took much longer to get through the book.
There are few authors that can do their work justice. The narration was the equivalent of listening to paint dry. With the right narrator this book would have been a much better listen.
Most people don't distinguish the different types of feedback. The book will make you rethink the way you approach feedback at work and with family. It is a must read for anyone who is in a supervisor position.
Hi, I am an avid reader and audiobook listener with diverse tastes in books. I enjoy sets of books by subject or series.
I happened to listen to this book while participating in Toastmasters, an organization that incorporates regular feedback into its program. The book is very helpful with respect to recognizing the need to develop the ability to work well with feedback. Listening to this book helped take much of both the stress and the sting out of feedback. I am now more able to look at feedback as a positive, particularly when delivered well and early. Someone has taken the time to offer me the benefit of their opinion. I have the opportunity to consider their opinion and determine whether to agree with and act on the feedback.
Participating in a contest and honing a speech with repeated feedback definitely left me with the impression that seeking and using feedback accelerated my improvement.
This is one of those books that I have listened to over and over again. It is probably another of the occasional books that I will eventually buy in paper or e-book format because of the wealth of useful information available in the book.
I gave a well received Toastmasters speech inspired by the ideas in this audiobook.
I recommend it for assistance in developing skill in both giving and receiving feedback. I believe that listening to this book has helped me provide others with more useful feedback, delivered in a more constructive manner.
Not the greates narration ever and the book could have benefitted from more professional narration. But, there may also be some benefit from hearing the voices of the authors, perhaps to a lesser extent.
I saw Sheila Heen at the Willow Creek Global Leadership Summit. (it's a place I get my reading assignments for the year)
I am impressed that everyone should read this book. I'm impressed with the ubiquitous nature of feedback. Everything is feedback and our ability to receive feedback makes us strong and wise. Inability to receive feedback makes us weaker and foolish. I am a psychotherapist in private practice. I noticed that good clients are great at receiving feedback. I also noticed that clients not helped by counseling are very poor at receiving feedback. I also learned about my style and what hinders me. I can't think of anyone who would not benefit from this book. I also liked listening to the authors read. So much more communicated when I hear their emphasis. Thanks for "Thanks for the Feedback"!!
I enjoyed how they deconstructed various aspects of giving and receiving feedback.
The narrators were the worst part of this listening experience. Sheila was alright, if not a little rehearsed-sounding. Douglas was quiet, mumbly and did not articulate enough. I found myself having to turn the volume way up to hear what he had to say, and then have my ears blown out when Sheila came back on.
I collaborate daily with members of my team. Feedback is an important aspect of our work, no matter where it comes from. This will really help me to phrase my feedback in a way that it will be well-received, as well as allow me to digest feedback given to me and turn it into improvements in my own work.
PLEASE hire a professional to narrate this! It took me months to get through this book because I could only stand to listen to a bit at a time.
Otherwise, this book contains great information for anyone looking to improve how they give and receive feedback. Great for high, mid, and low level employees alike.
Finally, a book that handles the intricacies of feedback from the receiver's perspective, while emphasizing the shared responsibility for a constructive feedback conversation! Very accessible, with a very engaging writing and narration style. Expert handling of the critical distinction between evaluation and coaching. Highly recommend for individual learners and anyone looking to create a culture of curiosity and learning in their organization! I'll be using with a group of leaders as a companion resource to a 360 process.
Excellent book. Interesting perspective on the different functions of feedback. Clearly depicts why giving and receiving feedback can be so complicated. Offers viable and relevant alternatives that just might work! I'm going to listen to it again and again!
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