We are currently making improvements to the Audible site. In an effort to enhance the accessibility experience for our customers, we have created a page to more easily navigate the new experience, available at the web address www.audible.com/access.
 >   > 
Telemarketing, Cold Calling and Appointment Making: The Easy Step by Step Guide | [Pauline Rowson]

Telemarketing, Cold Calling and Appointment Making: The Easy Step by Step Guide

Telemarketing presents companies with some great opportunities to win more business. If done professionally it can help you to stimulate orders, generate leads, and build rapport with your customers. If done incorrectly you can lose business, alienate your customers, and destroy your organisation's reputation. In addition, you might fall foul of the law. So it pays to get it right. Here's how.
Regular Price:$12.27
  • Membership Details:
    • First book free with 30-day trial
    • $14.95/month thereafter for your choice of 1 new book each month
    • Cancel easily anytime
    • Exchange books you don't like
    • All selected books are yours to keep, even if you cancel
  • - or -

Your Likes make Audible better!

'Likes' are shared on Facebook and Audible.com. We use your 'likes' to improve Audible.com for all our listeners.

You can turn off Audible.com sharing from your Account Details page.

OK

Publisher's Summary

Telemarketing presents companies with some great opportunities to win more business. If done professionally, it can help you to stimulate orders, generate leads, and build rapport with your customers.

If done incorrectly, you can lose business, alienate your customers, and destroy your organisation's reputation. In addition, you might fall foul of the law. So it pays to get it right. But telemarketing strikes fear into the hearts of many.

This highly practical guide will take you through the telemarketing call step by step. It will show you not only how to conduct your telemarketing and cold calls in a professional manner, but will also give you the confidence to succeed.

In this guide, you will learn some positive telephone techniques to help you get through to the right person; how to promote the benefits of your services or products over the telephone; how to plan and structure your calls for maximum results; how to use your voice and personality on the telephone to build rapport; how to handle objections and secure an appointment, or achieve your objective; and how to convert enquiries into sales.

©2007 Rowmark; (P)2008 Summersdale Publishers Ltd

What Members Say

Average Customer Rating

2.4 (16 )
5 star
 (1)
4 star
 (2)
3 star
 (4)
2 star
 (5)
1 star
 (4)
Overall
2.3 (4 )
5 star
 (0)
4 star
 (1)
3 star
 (0)
2 star
 (2)
1 star
 (1)
Story
2.0 (4 )
5 star
 (0)
4 star
 (0)
3 star
 (2)
2 star
 (0)
1 star
 (2)
Performance
Sort by:
  •  
    01-25-10
    01-25-10 Listener Since 2005
    HELPFUL VOTES
    7
    ratings
    REVIEWS
    48
    1
    FOLLOWERS
    FOLLOWING
    0
    0
    Overall
    "Totally Useless!!"

    Outdated and total bull...

    7 of 9 people found this review helpful
  • Showing: 1-1 of 1 results
Sort by:
  • Mr
    TWICKENHAM, United Kingdom
    6/19/13
    Overall
    Performance
    Story
    "No great insight here, waste of money"
    If this book wasn’t for you, who do you think might enjoy it more?

    Manager who need to learn from 0 prior knowledge


    Would you ever listen to anything by Pauline Rowson again?

    Maybe


    Would you listen to another book narrated by Ben Ottridge?

    Sure


    What character would you cut from Telemarketing, Cold Calling and Appointment Making?

    N/A


    Any additional comments?

    Can I get a refund on this terrible excuse for a sales guide

    0 of 0 people found this review helpful
  • Showing: 1-1 of 1 results

    There are no listener reviews for this title yet.

Report Inappropriate Content

If you find this review inappropriate and think it should be removed from our site, let us know. This report will be reviewed by Audible and we will take appropriate action.

Cancel

Thank You

Your report has been received. It will be reviewed by Audible and we will take appropriate action.