Revised and updated for the first time - here is the 200,000-copy staple praised by Warren Buffett as "a gem...I wish everyone at Berkshire would follow [Jack Mitchell's] advice - we would own the world."
If you want to put your arms around your business and bottom line, you'll want all the updated information and practices found in Jack Mitchell's classic landmark business best seller, Hug Your Customers.
The only way to stay in business is to have customers; the only way to increase your profit is to attract more customer visits - new customers, repeat customers - by providing exceptional customer service. It's that simple, says Jack Mitchell. Hug Your Customers shares the hands-on practical philosophy that has allowed Mitchell and his Family of Stores to thrive and excel in today's challenging retail marketplace.
Filled with accessible advice, personal case studies, and tips any businessperson can use for any business, Hug Your Customers is an energizing blueprint for customer and employee retention, increased per capita spending, and groundbreaking success.
©2003 Jack Mitchell (P)2015 Hachette Audio
Using his own family and business experience as a back drop, Jack Mitchell offers a wealth of useful and usable tips to improve the overall performance and sales of your business. The philosophy of the book is probably best described as treat others as you would like to be treated and then, treat them even better. Always keep moving forward. Always do your best. Look at potential failures as opportunities to learn and succeed. Make sure your philosophy is customer based.
I enjoyed hearing the how Jack used his PET based strategy to overcome business obstacles and avoid even bigger ones. His examples were so relate able. I could see how I already use some of those same strategies and came to understand how I can apply many more to my own online business. The book really is a treasure chest of useful information.
I would highly recommend this book to anyone with the desire to improve the customer experience and business bottom line. Thank you Jack for sharing!
No. Narrator's voice was raspy and hard to listen to for any length of time. Good enthusiasm tho.
Very practical advice. Terrific real-life stories to elaborate on main points.
Probably could have been a tad shorter. The content began repeating itself toward the end.
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