©1987 Michael LeBoeuf, All Rights Reserved; (P)1997 Simon & Schuster Inc., All Rights Reserved, 1997 First Simon & Schuster Edition, SOUND IDEAS Is an Imprint of Simon & Schuster Audio Division, Simon & Schuster Inc.
"A powerhouse, a classic!" (James B. Patterson, Chairman and Creative Director, J. Walter Thompson, U.S.A., Inc.)
This audio book is one of the best! A ton of great information for customer service that I use in my job. I also recommend buying the book, it includes additional tips. They are both very easy to understand, and EXTREMELY usefull!
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