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Flawless Consulting: A Guide to Getting Your Expertise Used, Third Edition | [Peter Block]

Flawless Consulting: A Guide to Getting Your Expertise Used, Third Edition

When the landmark best-seller Flawless Consulting was first published more than three decades ago, it was quickly adopted as the "consultant's bible." With his legendary warmth and passion, Peter Block explained how to deal effectively with clients, peers, and others. The book continues to speak to people in a support function inside organizations as well as to external consultants. This thoroughly revised and updated third edition of Peter Block's groundbreaking book explores the latest thinking on consultation.
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Publisher's Summary

When the landmark best-seller Flawless Consulting was first published more than three decades ago, it was quickly adopted as the "consultant's bible." With his legendary warmth and passion, Peter Block explained how to deal effectively with clients, peers, and others. The book continues to speak to people in a support function inside organizations as well as to external consultants.

This thoroughly revised and updated third edition of Peter Block's groundbreaking book explores the latest thinking on consultation. It includes new insights about how we can organize our consulting around discovering the strengths, positive examples, and gifts of the client organization or community. The book remains a practical and specific guide for anyone who needs to develop a capacity for deeper relatedness and partnership - which means it is for all who wish to make a real difference in the world.

This new edition covers the consulting challenges that have arisen from the way we routinely communicate electronically and live in the virtual world. Block suggests ways to overcome the distancing and isolating effects inherent in electronic connects. The book also includes practical guidance on how to ask better questions, gives suggestions for dealing with difficult clients, and contains expanded guidelines on more engaging forms of implementation.

Flawless Consulting includes two new examples, taken from health care and educational reform efforts, to show how consulting skills can be useful (and often transformative) in a broader context. These illustrative examples point the way for achieving changes for leadership in business, government, religion, human services, and more.Like the first two editions, Flawless Consulting affirms the notion that authentic behavior and personal relationships are the key to technical and business success. By demonstrating their ability to be truly authentic at each step in the process, consultants can aim toward creating workplaces that are more collaborative and ultimately more successful.

©2011 Peter Block (P)2012 Gildan Media Corp

What the Critics Say

"Surpasses the high standards of relevance, clarity, and wisdom characteristic of previous versions... Whether one's consulting experience spans five years or fifty, there is a great deal in this new edition to prompt us to reflect on our own practice and to discuss with colleagues." (Roger Harrison independent consultant and author of Consultant's Journey: A Dance of Work and Spirit and The Collected Papers of Roger Harrison)

What Members Say

Average Customer Rating

3.7 (77 )
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3.1 (66 )
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  •  
    Tiffany 03-16-15
    Tiffany 03-16-15 Member Since 2014
    ratings
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    "Helps me focus, weird inflections though"
    Is there anything you would change about this book?

    I love the book and the audio but when the reader speaks he changes his inflection and tone at the end of EVERY sentence. He gets this weird lower pitch sounds every time he gets close to a period. It's distracting at first but I get over it after a while. It's better than listening to my iPhone built in reader, which sounds like a robot.


    Would you listen to another book narrated by Erik Synnestvedt?

    If he narrated another one of my textbooks, yes. If it was a leisure book, no.


    0 of 0 people found this review helpful
  •  
    William M. 01-03-15
    William M. 01-03-15 Member Since 2015
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    "The narraotor is so annoying I couldn't last 20'"
    What would have made Flawless Consulting better?

    Hire a different narrator. I've never had a problem with audio book voiceovers, but this man's over-pronunciation and shortened cadence were uber-annoying. He would hold the last consonant of the end of every phrase or sentence to a dramatic pause before continuing.

    This is now Shakespeare or the Poet's Corner. It's a book on consulting. Don't be pretentious and over-act. Reminds me of David Cross on Arrested Development auditioning for the commercial ("Fire Sa-le!").


    Would you ever listen to anything by Peter Block again?

    No.


    How did the narrator detract from the book?

    Absolutely. See above. The worst.


    Any additional comments?

    Please give me my credit back. I even played some of this for my wife, and she started yelling to stop the playback it was that bad.

    0 of 0 people found this review helpful
  •  
    Paul United States 11-13-14
    Paul United States 11-13-14 Member Since 2009

    PuppetMaster

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    "Worst. Narrator. Ever. He'll haunt my nightmares."

    Whose nephew got the job to narrate this?? OMG. Terrible. SO tone deaf. I've heard vacuum cleaners with more warmth and expressiveness. Eric Synnestvedt, I'm talking to you. Dude, please don't narrate anything more, ok? It's not your "thing". Go back to working the mobile phone store or wherever you came from. Jesus. Your voice ends on the same pitch after every sentence. Terrible. Horrible. I'd tell you to take some lessons, but I'm afraid that would give you hope.

    Mr. Publisher, I'm going to return this book. What an insult to this "flawless" guy. You have to question his judgement. Does he have gambling debts or something? Never again....

    0 of 0 people found this review helpful
  •  
    Timothy J. Andersen Ankeny, IA USA 09-04-14
    Timothy J. Andersen Ankeny, IA USA 09-04-14 Member Since 2015
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    "solid consulting advice; horrible narration"
    Would you recommend this audiobook to a friend? If so, why?

    yes, for a friend that would consider a career in consulting or for anyone who would want to use a consultant


    Who would you have cast as narrator instead of Erik Synnestvedt?

    The Author


    Did you have an extreme reaction to this book? Did it make you laugh or cry?

    It made me think


    Any additional comments?

    The narrator has a terrible inflection at the end of every sentence. It is very hard to listen to the words because of the tone of voice and awkward inflection sound snotty and pretentious.

    0 of 0 people found this review helpful
  •  
    Deborah 01-18-14
    Deborah 01-18-14 Member Since 2013
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    "Wonderful Content!"
    Would you recommend this audiobook to a friend? If so, why?

    The content is brilliant and inspiring. Very relevant to many different industries.


    What did you like best about this story?

    The content.. The author provides relevant information, in a unique writing style.


    Would you be willing to try another one of Erik Synnestvedt’s performances?

    No. Not likely.


    Was there a moment in the book that particularly moved you?

    I'm still listening, so I have not chosen a moment yet.


    Any additional comments?

    I am looking forward to other books by Mr. Peter Block. His writing style is fun, informative, and applicable.

    0 of 0 people found this review helpful
  •  
    Scott 05-15-13
    Scott 05-15-13

    I enjoy reading fantasy, science fiction, and horror the most. To improve, I read about language, psychology, spirituality, and art. I read about computer science and business for professional reasons.

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    "General consulting from an experienced expert"

    A general consulting book. This book has sections about industries such as management, technology, health care, and education. Because numerous industries are covered, the methods are more generalized than may be wanted for specific scenarios. For example, technology consulting requires some fairly fine tuned methodologies that stem from computer science disciplines and technological implementations. With that being said, learning how consulting in different disciplines and industries compare is a decent way to develop some business knowledge. For example, problem solving in medicine is labelled as diagnosis, while in technology it is called troubleshooting and repair, or testing and debugging. All are focused on solving specific problems, yet the information and methodologies differ greatly.

    A large amount of the book was also focused on client interactions. Namely, strategies and procedures for gathering information, drafting contracts, and working with varying levels of client participation were described. Means of preventing project failure were given, and client relations were described in numerous social and organizational contexts. I did notice the author used a large amount of negative terms, such as describing managers as experiencing agony and pain whenever minor business problems occur. I had the impression the author often tried to gain negotiation leverage through references to the nervous system and negative emotional spectrum. As if his services would also fix the negative emotion or feeling. Although slightly humorous, I didn't think this a good technique for getting the job done, and such language would most likely damage client relations and reduce repeat business.

    In spite of his defensive and offensive interpersonal strategies, the author had great knowledge of some great techniques. He provided very organized checklists for various project phases. These checklists appear malleable to numerous industries, and appear as good frameworks and additional points to be considered while consulting, project planning, or design a system.

    0 of 0 people found this review helpful
  •  
    Joseph Ivy USA 03-07-13
    Joseph Ivy USA 03-07-13 Member Since 2012

    I can has read

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    "Brilliant content. Easy listen."
    If you could sum up Flawless Consulting in three words, what would they be?

    Modular, candid, actionable


    What did you like best about this story?

    What I liked best is that it wasn't so much of a story. There were narrative examples, but Peter really delivered a way of thinking and acting as a consultant in a context that I found very applicable in my role and organization.


    Which scene was your favorite?

    My favorite part of the book, not really a scene, is the explanation of why and how to express concern or frustration with a manager who is working against the consultation process.


    Was this a book you wanted to listen to all in one sitting?

    No. This book is modular so there are clean breaks at the chapters. This is a book where you'll likely want to finish a chapter clean before stopping.


    Any additional comments?

    I think that this is an excellent book for those who have a secondary role as a consultant. This might include information technology, financial, human resources and other professionals. When you have a technical job and know the technical job, learning how to be a strong consultant can position you as a potential manager.

    0 of 0 people found this review helpful
  •  
    Arbigi San Angelo, TX, United States 03-04-13
    Arbigi San Angelo, TX, United States 03-04-13
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    "IO512 textbook The Chicago School"
    Where does Flawless Consulting rank among all the audiobooks you’ve listened to so far?

    Very high


    What did you like best about this story?

    It's a textbook. The topics are presented very clearly and are well organized


    Which character – as performed by Erik Synnestvedt – was your favorite?

    n/a


    Did you have an extreme reaction to this book? Did it make you laugh or cry?

    I laughed I cried I got an A in the course.


    Any additional comments?

    Excellent format for covering assigned reading while commuting.

    0 of 0 people found this review helpful
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