When the landmark best-seller Flawless Consulting was first published more than three decades ago, it was quickly adopted as the "consultant's bible." With his legendary warmth and passion, Peter Block explained how to deal effectively with clients, peers, and others. The book continues to speak to people in a support function inside organizations as well as to external consultants.
This thoroughly revised and updated third edition of Peter Block's groundbreaking book explores the latest thinking on consultation. It includes new insights about how we can organize our consulting around discovering the strengths, positive examples, and gifts of the client organization or community. The book remains a practical and specific guide for anyone who needs to develop a capacity for deeper relatedness and partnership - which means it is for all who wish to make a real difference in the world.
This new edition covers the consulting challenges that have arisen from the way we routinely communicate electronically and live in the virtual world. Block suggests ways to overcome the distancing and isolating effects inherent in electronic connects. The book also includes practical guidance on how to ask better questions, gives suggestions for dealing with difficult clients, and contains expanded guidelines on more engaging forms of implementation.
Flawless Consulting includes two new examples, taken from health care and educational reform efforts, to show how consulting skills can be useful (and often transformative) in a broader context. These illustrative examples point the way for achieving changes for leadership in business, government, religion, human services, and more.Like the first two editions, Flawless Consulting affirms the notion that authentic behavior and personal relationships are the key to technical and business success. By demonstrating their ability to be truly authentic at each step in the process, consultants can aim toward creating workplaces that are more collaborative and ultimately more successful.
©2011 Peter Block (P)2012 Gildan Media Corp
"Surpasses the high standards of relevance, clarity, and wisdom characteristic of previous versions... Whether one's consulting experience spans five years or fifty, there is a great deal in this new edition to prompt us to reflect on our own practice and to discuss with colleagues." (Roger Harrison independent consultant and author of Consultant's Journey: A Dance of Work and Spirit and The Collected Papers of Roger Harrison)
As someone who was almost turned off by the comments about the narrator - I'm so glad I wasn't. The book is an end to end guide on taking your consulting skills to the next level. If you're a consultant, business owner, teacher or simply someone who wants to communicate at the highest standard possible - this is the book for you.
Block's book is excellent. The narration was unbearable.
Useful information, easy to understand, full of examples
Listening to the narrator's strange voice made the audible version of this book unbearable. I gave up and bought the hard copy.
I love the book and the audio but when the reader speaks he changes his inflection and tone at the end of EVERY sentence. He gets this weird lower pitch sounds every time he gets close to a period. It's distracting at first but I get over it after a while. It's better than listening to my iPhone built in reader, which sounds like a robot.
If he narrated another one of my textbooks, yes. If it was a leisure book, no.
Hire a different narrator. I've never had a problem with audio book voiceovers, but this man's over-pronunciation and shortened cadence were uber-annoying. He would hold the last consonant of the end of every phrase or sentence to a dramatic pause before continuing.
This is now Shakespeare or the Poet's Corner. It's a book on consulting. Don't be pretentious and over-act. Reminds me of David Cross on Arrested Development auditioning for the commercial ("Fire Sa-le!").
Absolutely. See above. The worst.
Please give me my credit back. I even played some of this for my wife, and she started yelling to stop the playback it was that bad.
Whose nephew got the job to narrate this?? OMG. Terrible. SO tone deaf. I've heard vacuum cleaners with more warmth and expressiveness. Eric Synnestvedt, I'm talking to you. Dude, please don't narrate anything more, ok? It's not your "thing". Go back to working the mobile phone store or wherever you came from. Jesus. Your voice ends on the same pitch after every sentence. Terrible. Horrible. I'd tell you to take some lessons, but I'm afraid that would give you hope.
Mr. Publisher, I'm going to return this book. What an insult to this "flawless" guy. You have to question his judgement. Does he have gambling debts or something? Never again....
yes, for a friend that would consider a career in consulting or for anyone who would want to use a consultant
It made me think
The narrator has a terrible inflection at the end of every sentence. It is very hard to listen to the words because of the tone of voice and awkward inflection sound snotty and pretentious.
The content is brilliant and inspiring. Very relevant to many different industries.
The content.. The author provides relevant information, in a unique writing style.
No. Not likely.
I'm still listening, so I have not chosen a moment yet.
I am looking forward to other books by Mr. Peter Block. His writing style is fun, informative, and applicable.
I enjoy reading fantasy, science fiction, and horror the most. To improve, I read about language, psychology, spirituality, and art. I read about computer science and business for professional reasons.
A general consulting book. This book has sections about industries such as management, technology, health care, and education. Because numerous industries are covered, the methods are more generalized than may be wanted for specific scenarios. For example, technology consulting requires some fairly fine tuned methodologies that stem from computer science disciplines and technological implementations. With that being said, learning how consulting in different disciplines and industries compare is a decent way to develop some business knowledge. For example, problem solving in medicine is labelled as diagnosis, while in technology it is called troubleshooting and repair, or testing and debugging. All are focused on solving specific problems, yet the information and methodologies differ greatly.
A large amount of the book was also focused on client interactions. Namely, strategies and procedures for gathering information, drafting contracts, and working with varying levels of client participation were described. Means of preventing project failure were given, and client relations were described in numerous social and organizational contexts. I did notice the author used a large amount of negative terms, such as describing managers as experiencing agony and pain whenever minor business problems occur. I had the impression the author often tried to gain negotiation leverage through references to the nervous system and negative emotional spectrum. As if his services would also fix the negative emotion or feeling. Although slightly humorous, I didn't think this a good technique for getting the job done, and such language would most likely damage client relations and reduce repeat business.
In spite of his defensive and offensive interpersonal strategies, the author had great knowledge of some great techniques. He provided very organized checklists for various project phases. These checklists appear malleable to numerous industries, and appear as good frameworks and additional points to be considered while consulting, project planning, or design a system.
I can has read
Modular, candid, actionable
What I liked best is that it wasn't so much of a story. There were narrative examples, but Peter really delivered a way of thinking and acting as a consultant in a context that I found very applicable in my role and organization.
My favorite part of the book, not really a scene, is the explanation of why and how to express concern or frustration with a manager who is working against the consultation process.
No. This book is modular so there are clean breaks at the chapters. This is a book where you'll likely want to finish a chapter clean before stopping.
I think that this is an excellent book for those who have a secondary role as a consultant. This might include information technology, financial, human resources and other professionals. When you have a technical job and know the technical job, learning how to be a strong consultant can position you as a potential manager.
It's a textbook. The topics are presented very clearly and are well organized
I laughed I cried I got an A in the course.
Excellent format for covering assigned reading while commuting.
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