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Comebacks at Work: Using Conversation to Master Confrontation | [Kathleen Reardon, Christopher T. Noblet]

Comebacks at Work: Using Conversation to Master Confrontation

Ever wish that you could have a "do over" after a conversation at work? Do you often find yourself regretting what you've said to a coworker - or kicking yourself for not saying something better, stronger, or more precise? If so, you're like most people, and in Comebacks at Work, management professor and consultant Kathleen Kelley Reardon, Ph.D., provides the tips and tools you need to know what to say - and how to say it better - next time.
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Publisher's Summary

Here is the workplace guide to putting "I wish I'd said" moments in the past.

Ever wish that you could have a "do over" after a conversation at work? Do you often find yourself regretting what you've said to a coworker - or kicking yourself for not saying something better, stronger, or more precise? If so, you're like most people, and in Comebacks at Work, management professor and consultant Kathleen Kelley Reardon, Ph.D., provides the tips and tools you need to know what to say - and how to say it better - next time.

In this compelling, entertaining book, Reardon argues that we are responsible for 75 percent of the way we're treated at work, and our success - or failure - at the workplace depends largely on how we handle ourselves in conversation with our colleagues. To break free of the stale scripts and expected actions that allow politically astute people to manipulate us, we must increase our conversational awareness and effectively employ what Reardon calls "comebacks".

Comebacks at Work provides a game plan for doing so and explains:

  • Why some comebacks work, while others fall flat
  • Why our mind goes blank when we are confronted, and how to overcome that response
  • How to determine which comebacks work, and when to use them

Every conversation is different, and while many situations are common, one set of comebacks isn't enough. Offering a personalized repertoire of comebacks and a plan for using them strategically as well as the skills you will need to package them for maximum effect, Comebacks at Work will prepare you for any difficult conversation that comes your way.

Download the accompanying reference guide.

©2010 Kathleen Reardon, Christopher T. Noblet (P)2010 HarperCollins Publishers

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    Deborah Lubbock, TX, United States 11-02-10
    Deborah Lubbock, TX, United States 11-02-10
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    "Overflowing with Challenging Situations - MASTERED"

    Stories of challenging situations come to life with a variety of solutions, matched with practical tools that arm the listener. The "Comebacks" title caused met to hesitate since it conjured up images of the perfect zinger. I was looking for exactly what I got, seven hours of personal counseling on communicating more effectively despite the challenges presented.

    While comebacks seemed a bit misleading initially, the book is true to its namesake by providing memorable "zingers" along with keys to analyze a comment that often paralyzes us or triggers self destructive responses. Intent and intensity of the confrontation allows you to focus on appropriate comeback decisions that not only serve to defend, they actually can garner respect and promote your image. Susan Ericksen's narration convinced me to purchase, and I am very grateful for this amazing personal growth opportunity. Very engaging narration made the learning even more enjoyable. I highly recommend.

    16 of 16 people found this review helpful
  •  
    S Willow Beach, ON, Canada 12-05-11
    S Willow Beach, ON, Canada 12-05-11 Member Since 2004
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    Would you recommend this book to a friend? Why or why not?

    I listened to this book immediately after listening to


    If you’ve listened to books by Kathleen Reardon and Christopher T. Noblet before, how does this one compare?

    Never listened to other books by this author


    Would you listen to another book narrated by Susan Ericksen?

    Possibly


    Could you see Comebacks at Work being made into a movie or a TV series? Who should the stars be?

    Absolutely not


    Any additional comments?

    No

    0 of 12 people found this review helpful
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