• Car Guys vs. Bean Counters

  • The Battle for the Soul of American Business
  • By: Bob Lutz
  • Narrated by: Norman Dietz
  • Length: 9 hrs and 36 mins
  • 4.1 out of 5 stars (254 ratings)

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Car Guys vs. Bean Counters

By: Bob Lutz
Narrated by: Norman Dietz
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Editorial reviews

Bob Lutz is at his best when recounting specific anecdotes that shed light on the American car industry's recent history and predicaments. One particularly funny story that does much to illustrate his general point of view is about properly sealing new cars. To test the quality of the seal, engineers would put a cat in a recently finished car overnight. If the cat was lethargic the next morning from lack of fresh air, the seal was good. If the cat was energetic, the seal was bad. In General Motor's cars, Lutz jokes, the cat was missing.

Although Lutz occasionally digresses into overly-political or self-centered diatribes about media bias and global warming, he does have intensely interesting things to say overall. Car Guys vs. Bean Counters succeeds in the moments that are focused on the dichotomy between the two main characters in this story. The bean counters, with their metrics-based cost-cutting corporate culture approach, are left scratching their heads as customers run screaming from the shoddy GM cars they've produced. Meanwhile, the car guys, frustrated and powerless, are tasked with trying to figure out last ditch solutions to the problems that this numbers-based approach has caused. Lutz's push, which is ultimately effective, is to put common sense solutions into practice, from the beginning to the end of the manufacturing process.

Narrator Norman Dietz is the perfect conduit for these lessons. Lutz's grandfatherly wisdom calls for a seasoned, austere tone. Dietz's performance delivers this element effortlessly.

Lutz's most salient point is to remember to keep thinking objectively, regardless of whatever story the numbers might be telling. Weird corporate metrics-focused ideology, like GM's overly analytical and complex "Culture of Excellence," is a useless deadweight that the company must drag around through a bad economy, shaky union negotiations, and a number of increasingly competitive Japanese companies.

As numbers become more and more fundamental to the general decision-making process, things get more and more absurd. One entertaining example of this is a test drive Lutz takes with a new computerized voice-recognition car, which, predictably, doesn't work at all. Lutz's common sense point: if the technology hasn't caught up to the concept, the product is doomed to fail. No matter how many focus groups or algorithms predict success, when it's a bad idea, it's just a bad idea. Gina Pensiero

Publisher's summary

In 2001, General Motors hired Bob Lutz out of retirement with a mandate to save the company by making great cars again. He launched a war against penny pinching, office politics, turf wars, and risk avoidance. After declaring bankruptcy during the recession of 2008, GM is back on track thanks to its embrace of Lutz's philosophy. When Lutz got into the auto business in the early sixties, CEOs knew that if you captured the public's imagination with great cars, the money would follow. The car guys held sway, and GM dominated with bold, creative leadership and iconic brands like Cadillac, Buick, Pontiac, Oldsmobile, GMC, and Chevrolet. But then GM's leadership began to put their faith in analysis, determined to eliminate the "waste" and "personality worship" of the bygone creative leaders. Management got too smart for its own good. With the bean counters firmly in charge, carmakers (and much of American industry) lost their single-minded focus on product excellence. Decline followed. Lutz's commonsense lessons (with a generous helping of fascinating anecdotes) will inspire readers at any company facing the bean counter analysis-paralysis menace.

©2011 Bob Lutz (P)2011 Tantor

What listeners say about Car Guys vs. Bean Counters

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Enjoyable!

This book provides an excellent insight into the world of GM in the pre-bailout years. Sprinkled about with cantankerous-old-man-isms and shots from the hip at the media, big pharma, climate change, and unions, there were a lot of extra opinions to be found! rather than hurt the book, they added a layer of charm. Even the opinions which go against my own. I bought it in hard cover for easy reference, and I know several people for whom it would make a great gift!

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I've read it at least 5 times

and it never gets old. There's a lot of history told in this book, and Mr. Lutz really tells it like it is. If you work in the auto industry, this book is for you.

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Everybody: heed these words

Lutz certainly had the advantage of hindsight when he wrote this book. That said, it’s incredible to hear these words, all these years later. Lutz is a genius.

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Intersting insight into the car business

Would you consider the audio edition of Car Guys vs. Bean Counters to be better than the print version?

It was interesting to learn about how the car business works and get a peek behind closed doors at GM. I didn't really like how he said the failure was due to the credit crisis and I found his arguments that they deserved to be bailed out duplicitous for a free market guy.

What does Norman Dietz bring to the story that you wouldn’t experience if you just read the book?

He has a great voice and I enjoyed listening to him immensley.

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I started to like gm

There is a certain propagandistic aspect to the book, but Lutz has great insight into making a business great. It is the mix of marketing and product that wins

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Awesome

I'm ready to go run a car company. What an eye opener. I have a completely different view of GM

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Great book!

This book was informative and entertaining. Love the history and inside look Bob Lutz provides of the auto industry. Considering the amount of technical information it’s amazing how entertaining it is. Highly recommend!

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    3 out of 5 stars
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Somewhat disappointing

I think Bob Lutz is the absolute best car gar guy on the planet with product development and making car companies great through the product they produce. He is in many ways a hero, and I remember being thrilled when I heard GM had him on board - I still hold a high opinion of the man - just not as a writer.

This is a decent account of Bob Lutz's GM experience leading up to the Gov't bailout/takeover, but it seemed more like the focus was on Bob Lutz padding his resume more than story telling. A guy at his level has a right to be arrogant, but it ruins the story and gets in the way. It also does not get into the level of detail or talk much about other key players in the company like I had hoped.

If you are interested in this story, a much better book around similar subject matter is "American Icon". The two stories are incredibly similar with two different outcomes. the Ford book is a third person story telling and much more thorough than Bob Lutz's first person account here. Although I am a "GM guy" the book about about Ford is a much better read. I was disappointed that a book about and from one of my heroes did not measure up to my expectations.

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Too negative and angry

I felt like the whole book was a long excuse for why "they" made it impossible for gm to succeed. Exhausting.

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Didn't expect the whine with my book.

What did you like best about Car Guys vs. Bean Counters? What did you like least?

There is good insight into the demise and rebirth of GM that the media either didn't report or got totally wrong, both of which I had completely anticipated and was why I bought the book. However, there was too much whining about Toyota, the press, and left wing lunatics making it difficult for GM to compete. Come on - did you really need a crystal ball to see higher gas prices coming? Was Ford's smart management really dumb luck? Is climate change really a figment of Al Gore's imagination? Is Fox News the only news outlet to get it right? Tolerate the politically partisan BS and it's a pretty good listen.

Would you be willing to try another book from Bob Lutz? Why or why not?

Maybe.

Which scene was your favorite?

The Chevy Volt info was pretty interesting.

If this book were a movie would you go see it?

No

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