Delivering Happiness

A Path to Profits, Passion, and Purpose

By: Tony Hsieh

Narrated by: Tony Hsieh

Length: 8 hrs and 17 mins

Publisher's summary

In this, his first audiobook, Tony Hsieh - the widely admired CEO of Zappos, the online shoe retailer - explains how he created a unique culture and commitment to service that aims to improve the lives of employees, customers, vendors, and backers. Using anecdotes and stories from his own life experiences, and from other companies, Hsieh provides concrete ways that companies can achieve unprecedented success. Even better, he shows how creating happiness and record results go hand-in-hand.

He starts with the "Why" in a section where he narrates his quest to understand the science of happiness. Then he runs through the ten Zappos "Core Values" - such as "Deliver WOW through Service", "Create Fun and A Little Weirdness", and "Build a Positive Team and Family Spirit" - and explains how you and your colleagues should come up with your own.

Hsieh then details many of the unique practices at Zappos that have made it the success it is today, such as their philosphy of allocating marketing money into the customer experience, thereby allowing repeat customers and word-of-mouth be their true form of marketing. He also explains why Zappos's number-one priority is company culture and his belief that once you get the culture right, everything else - great customer service, long-term branding - will happen on its own.

Finally, Delivering Happiness explains how Zappos employees actually apply the Core Values to improving their lives outside of work - and to making a difference in their communities and the world.

©2010 Tony Hsieh (P)2010 Hachette

Inspiring Book

what a fantastic story inside in the culture anf growth of Zappos; instrumental for any entrepreneur

Wow is right.

One of the best leadership book I could have read. Most valuable lesson I learned? Follow your heart, stay true to yourself, be kind, and everything has to be done how everyone else does it that way. You don't HAVE to be vicious to be a successful entrepreneur or businessesperson. Loved it.

loved this book!

this was an incredible book, not only in the lessons you learn through Tony's words, but his performance and ease of listening is top-notch also. I really really enjoyed every facet about this book, and I would recommend it to any entrepreneur or upper management type person that's looking to gain some insight in taking their own company to the next level. This book also turned me on to Tony's other book, tribal leadership, that's also really great and geared more towards a informational on how to achieve a great company culture that Tony's consulate talking about in this book delivery happiness. Overall Incredible Book and would absolutely recommend it.

book for all walks of life

Tony's masterpiece offers phenomenal insights into what individuals, groups and organizatioms should strive toward everyday!

OUTSTANDING!!!

Hands down the best audiobook I've listened to this year (and it's my 21st of the year, but who's counting?). I found it to be compelling, entertaining, and inspirational (will probably listen to it at least 2 more times). If I thought I could talk my wife into moving the family to Vegas, I'd be searching Zappos' career page right now.

Great story having Tony read made it

loved listening to Tony tell his story in his own words would recommend to any leader trying to change the culture

Good Stuff

A very good book. He tells his story in his own voice from his own perspective. Great timeline story and hits many pints along the way. Like a train always moving forward but makes a stops along the way to go over certain points.

Fantastic!!!

The book really gets good a little further into it. It builds upon itself starting with profits and his story and journey through that, and then his iterative discovery of passion and purpose.

Inspiring?

An awesome book for entrepeneurs

The book is great, specially for people who have their own business, think about opening one, or for people who work at small young companies, as startups.
The narrador (Zappos CEO himself) also does a really good job. I liked the fact that the employees testimonies are narrated by the employees themselves.

things every entrepreneur should know

pay attention.valuble lessons for future business leaders. take notes and listen carefully until the end