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Delivering Happiness
- A Path to Profits, Passion, and Purpose
- Narrated by: Tony Hsieh
- Length: 8 hrs and 17 mins
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Editorial reviews
Tony Hsieh is a really nice guy. This is what makes him a very unusual CEO, which is what makes his company so interesting. It also makes him a writer who doesn't use much corporate lingo, and a terrifically casual reader of his own book on the growth and development of Zappos, his unique company. One part memoir, one part philosophy, one part corporate handbook, and all silly optimism, Delivering Happiness will appeal to a surprisingly wide audience.
Hsieh begins with his business history, which adequately conveys his wackiness. First, there was the worm farm in elementary school. All the worms escaped, and he lost money. Then there was the mail order button business in middle school, so successful that he passed it along to his younger brothers in succession. In high school, he learned a bunch about programming, thereby combining his instincts with an appropriate knowledge base. He laughs out loud at his own computer club lunchtime antics, and so will you. Then there was the pizza business in his dorm at Harvard, where Hsieh found innovative ways not to attend any classes, and a high-paying corporate gig after graduation where he once again did as little as possible.
This is a man who likes to take business risks, and as he explains how he made decisions that caused him to grow from slacker into a Red Bull-pounding, 24-hour working machine, you'll be amazed that it sounds like he's smiling the entire time. From his first major start-up, which was subsequently sold to Microsoft, to his repeated close calls where Zappos almost went under before it was eventually bought out by Amazon, this true story of one man's corporate odyssey will leave you believing that anything really is possible. It will also at least make you want to shop at Zappos, if it doesn't make you want to move to as Vegas to work there.
Shot through with brief guest-narrations using the actual participants relevant to Hsieh's fast-paced world of entrepreneurship, there are a wealth of memos, emails, and testimonials that all serve as evidence to his weird intellect. And if you played a drinking game where you drank a shot every time Hsieh mentions having a drink, you'd be drunk before the book is half finished. From the tone of his voice to the story he tells, this is clearly a guy who needs his work to be fun and challenging. Just as Zappos has done, Hsieh's book casually fires the opening volley in a new era of corporate culture and management.
This eye-opening treatise on how to be happy at work has the added bonus of an hour-long conversation between Tony Hsieh and Warren Bennis, who has been universally considered one of the most significant leadership gurus for the past 40 years. Much of what Hsieh says is a more concise version of what he says in the book, though insights from the aging but still hilariously astute Bennis do offer something extra exciting. They discuss happiness in a way that is useful to all people, not just corporations. Megan Volpert
Publisher's summary
In this, his first audiobook, Tony Hsieh - the widely admired CEO of Zappos, the online shoe retailer - explains how he created a unique culture and commitment to service that aims to improve the lives of employees, customers, vendors, and backers. Using anecdotes and stories from his own life experiences, and from other companies, Hsieh provides concrete ways that companies can achieve unprecedented success. Even better, he shows how creating happiness and record results go hand-in-hand.
He starts with the "Why" in a section where he narrates his quest to understand the science of happiness. Then he runs through the ten Zappos "Core Values" - such as "Deliver WOW through Service", "Create Fun and A Little Weirdness", and "Build a Positive Team and Family Spirit" - and explains how you and your colleagues should come up with your own.
Hsieh then details many of the unique practices at Zappos that have made it the success it is today, such as their philosphy of allocating marketing money into the customer experience, thereby allowing repeat customers and word-of-mouth be their true form of marketing. He also explains why Zappos's number-one priority is company culture and his belief that once you get the culture right, everything else - great customer service, long-term branding - will happen on its own.
Finally, Delivering Happiness explains how Zappos employees actually apply the Core Values to improving their lives outside of work - and to making a difference in their communities and the world.
Featured Article: Big Ideas in Business and Tech
Even the most successful entrepreneurs had to start somewhere. When it comes to groundbreaking technology, the people who became leading business executives often began as lone visionaries with nothing but an idea. Now that they’re global industry leaders, many of them have shared their amazing stories in memoirs. These tales of heartbreak and triumph will bring you along on the roller-coaster of success, all the while showing you the secrets of how business greats transformed their dreams into reality. Read on to find your next great inspiration!
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Inspiring
- By Carrie Brinton on 01-02-19
By: Robert Spector, and others
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What Customers Crave
- How to Create Relevant and Memorable Experiences at Every Touchpoint
- By: Nicholas J. Webb
- Narrated by: James Foster
- Length: 7 hrs and 1 min
- Unabridged
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The best companies in the world discover what their customers desire - and then deliver it in memorable and deeply human experiences. How well do you know your customers? What Customers Crave examines how the hyper-connected economy is radically changing consumer expectations, and reveals what companies need to do to stay on top. The solution rests on two simple questions: What do your customers love? What do they hate? Find the answers, and you're well on your way to success
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Must read if you are looking for a way to improve your business
- By Anonymous User on 05-06-20
By: Nicholas J. Webb
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Stories That Stick
- How Storytelling Can Captivate Customers, Influence Audiences, and Transform Your Business
- By: Kindra Hall
- Narrated by: Kindra Hall
- Length: 7 hrs and 15 mins
- Unabridged
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Stories That Stick provides a clear framework of ideals and a concise set of actions for you to take complete control of your own story, utilizing the principles behind the world’s most effective business storytelling strategies. Telling these stories well is a simple, accessible skill anyone can develop. With case studies, company profiles, and anecdotes backed with original research, Hall presents storytelling as the underutilized talent that separates the good from the best in business.
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Good but not enough instruction
- By jeremy on 01-06-20
By: Kindra Hall
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Crush It!
- Why NOW Is the Time to Cash In on Your Passion
- By: Gary Vaynerchuk
- Narrated by: Gary Vaynerchuk
- Length: 3 hrs and 40 mins
- Unabridged
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Do you have a hobby you wish you could indulge in all day? An obsession that keeps you up at night? Now is the perfect time to take that passion and make a living doing what you love. In Crush It! Why NOW Is the Time to Cash In on Your Passion, Gary Vaynerchuk shows you how to use the power of the Internet to turn your real interests into real businesses.
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It was an okay book, but I preferred "The E-Myth"
- By Helpful Reviewer on 10-20-11
By: Gary Vaynerchuk
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How to Set-Up Your Business for Under $1000
- By: Dan Fleyshman, Branden Hampton
- Narrated by: Larry Wayne
- Length: 1 hr and 26 mins
- Unabridged
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In today's world, the media glamorizes start-ups that are able to raise tons of money in seed funding from investors. While this has helped inspire more people to launch businesses, I believe it has also fueled the notion that tons of funding is needed in order to actually start. Well, folks, I'm here to tell you that this is simply not true. This flawed belief is the exact reason why Branden Hampton and I wrote this book. We've structured this book to walk you through building and growing your business from start to finish.
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Basics without any nuggets
- By Sean Seymour on 08-01-17
By: Dan Fleyshman, and others
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Jab, Jab, Jab, Right Hook
- How to Tell Your Story in a Noisy Social World
- By: Gary Vaynerchuk
- Narrated by: John Hopkinson
- Length: 5 hrs and 41 mins
- Unabridged
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New York Times bestselling author and social media expert Gary Vaynerchuk shares hard-won advice on how to connect with customers and beat the competition. A mash-up of the best elements of "Crush It!" and "The Thank You Economy" with a fresh spin, "Jab, Jab, Jab, Right Hook" is a blueprint to social media marketing strategies that really works. When managers and marketers outline their social media strategies, they plan for the "right hook"—their next sale or campaign that's going to knock out the competition.
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Deceptively outdated, don’t waste time or money
- By Tim on 12-05-23
By: Gary Vaynerchuk
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Law of Attraction
- The Science of Attracting More of What You Want and Less of What You Don't
- By: Michael J. Losier
- Narrated by: Michael J. Losier
- Length: 2 hrs and 12 mins
- Unabridged
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This self-help book offers an easy-to-follow, step-by-step inspirational program that leads readers through the process of figuring out what they want, why they don't have it yet, and what they need to do to get it and the life they've always desired. Now available as a value-priced audiobook read by the author!
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Annoying
- By ellie on 06-11-10
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Wonder Boy
- Tony Hsieh, Zappos, and the Myth of Happiness in Silicon Valley
- By: Angel Au-Yeung, David Jeans
- Narrated by: Kurt Kanazawa
- Length: 11 hrs and 58 mins
- Unabridged
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Tony Hsieh’s first successful venture was in middle school, selling personalized buttons. At Harvard, he made a profit compiling and selling study guides. In 1998, Hsieh sold his first company to Microsoft for $265 million. About a decade later, he sold online shoe empire Zappos to Amazon for $1.2 billion. The secret to his success? Making his employees happy. Drawing on interviews with a wide range of people whose lives Hsieh touched, Angel Au-Yeung and David Jeans craft a rich portrait of a man who was plagued by the pressure to succeed but who never lost his generous spirit.
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Fascinating, well-written story of a tech legend
- By EJ on 06-14-23
By: Angel Au-Yeung, and others
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All Marketers Are Liars
- The Power of Telling Authentic Stories in a Low-Trust World
- By: Seth Godin
- Narrated by: Seth Godin
- Length: 4 hrs and 17 mins
- Unabridged
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Every marketer tells a story. And if they do it right, we believe them. We believe that wine tastes better in a $20 glass than a $1 glass. We believe that an $80,000 Porsche Cayenne is vastly superior to a $36,000 VW Touareg, which is virtually the same car. We believe that $225 Pumas will make our feet feel better, and look cooler, than $20 no-names... and believing it makes it true.
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Grossed me out
- By Brian on 01-17-10
By: Seth Godin
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Hug Your Haters
- How to Embrace Complaints and Keep Your Customers
- By: Jay Baer
- Narrated by: Jay Baer
- Length: 5 hrs and 36 mins
- Unabridged
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Technology has evaporated the barriers of complaint. With smartphones and always-on Internet access, consumers complain more often and across more channels, many of them public. This requires a completely new system for instantly finding, evaluating, and addressing these complaints. Jay Baer and Edison Research conducted a landmark study of more than 2,000 consumers and found that not all complainers ("haters") are created equal.
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Such a waste of time
- By hadi maghsoudi on 03-19-16
By: Jay Baer
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The Thank You Economy
- By: Gary Vaynerchuk
- Narrated by: Gary Vaynerchuk
- Length: 5 hrs and 41 mins
- Unabridged
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The Thank You Economy is about something big, something greater than any single revolutionary platform. It isn't some abstract concept or wacky business strategy—it's real, and every one of us is doing business in it every day, whether we choose to recognize it or not. It's the way we communicate, the way we buy and sell, the way businesses and consumers interact online and offline.
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Gary is fun, but the book is a bit shallow
- By Scott T. Hards on 02-28-12
By: Gary Vaynerchuk
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How to Tell a Story
- The Essential Guide to Memorable Storytelling from The Moth
- By: The Moth, Meg Bowles, Catherine Burns, and others
- Narrated by: Meg Bowles, Catherine Burns, Jenifer Hixson, and others
- Length: 10 hrs and 8 mins
- Unabridged
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Filled with empowering, easy-to-follow tips for crafting stories that forge lasting bonds with friends, family, and colleagues alike, this book will help you connect authentically with the world around you and unleash the power of story in your life.
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I'm an adult. Get rid of the Beeps.
- By PettyPrincess on 06-30-22
By: The Moth, and others
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All In
- How the Best Managers Create a Culture of Belief and Drive Big Results
- By: Adrian Gostick, Chester Elton
- Narrated by: Adrian Gostick, Chester Elton
- Length: 6 hrs and 55 mins
- Unabridged
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To have any hope of succeeding as a manager, you need to get your people all in. Whether you manage the smallest of teams or a multi-continent organization, you are the owner of a work culture and few things will have a bigger impact on your performance than getting your people to buy into your ideas and your cause and to believe what they do matters. Based on their extensive consulting experience, the authors present a simple seven-step road map for creating a culture of belief.
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Interesting Theories in Management
- By Nancy on 07-28-12
By: Adrian Gostick, and others
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Jack
- Straight from the Gut
- By: Jack Welch, John A. Byrne
- Narrated by: Mike Barnicle
- Length: 13 hrs and 57 mins
- Unabridged
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Jack Welch lifted GE from a conglomerate with a market value of about $12 billion to one of the world's largest and most widely-admired companies, with a market value of more than $500 billion. In Jack, the author reveals the strategies and philosophies that put him at the top.
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Truly inspiring!
- By Plato777 on 12-31-02
By: Jack Welch, and others
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The Customer Rules
- The 39 Essential Rules for Delivering Sensational Service
- By: Lee Cockerell
- Narrated by: Lee Cockerell
- Length: 3 hrs and 59 mins
- Unabridged
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The former EVP of Walt Disney World shares indispensible rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. Lee Cockerell knows that success in business - any business - depends upon winning and keeping customers. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40-plus-year career in the hospitality industry about creating an environment that keeps customers coming back for more. Here, Lee not only shows why the customer always rules, but also the rules for serving customers so well they'll never want to do business with anyone but you.
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Content is Great but Narrator Puts You to Sleep
- By Anonymous User on 08-30-18
By: Lee Cockerell
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Iacocca
- An Autobiography
- By: Lee Iacocca, William Novak
- Narrated by: Lee Iacocca
- Length: 55 mins
- Abridged
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He's an American legend, a straight-shooting businessman who brought Chrysler back from the brink and in the process became a media celebrity, newsmaker, and a man many had urged to run for president. The son of Italian immigrants, Lee Iacocca rose spectacularly through the ranks of Ford Motor Company to become its president, only to be toppled eight years later in a power play that should have shattered him.
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where is the rest of the book?
- By Roy on 08-05-14
By: Lee Iacocca, and others
What listeners say about Delivering Happiness
Average customer ratingsReviews - Please select the tabs below to change the source of reviews.
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- Placeholder
- 05-17-18
Best book for culture
I highly recommend this book to anyone who is building a company. Tony shares a lot of insights on creating good company culture and also brilliant customer service. My favorite book of recent time for sure.
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- E. S. S.
- 09-21-15
Inspiring Book
what a fantastic story inside in the culture anf growth of Zappos; instrumental for any entrepreneur
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- Andres Herrejon Maya
- 08-19-17
Wow is right.
One of the best leadership book I could have read. Most valuable lesson I learned? Follow your heart, stay true to yourself, be kind, and everything has to be done how everyone else does it that way. You don't HAVE to be vicious to be a successful entrepreneur or businessesperson. Loved it.
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- kyle
- 02-12-18
loved this book!
this was an incredible book, not only in the lessons you learn through Tony's words, but his performance and ease of listening is top-notch also. I really really enjoyed every facet about this book, and I would recommend it to any entrepreneur or upper management type person that's looking to gain some insight in taking their own company to the next level. This book also turned me on to Tony's other book, tribal leadership, that's also really great and geared more towards a informational on how to achieve a great company culture that Tony's consulate talking about in this book delivery happiness. Overall Incredible Book and would absolutely recommend it.
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Overall
- JamesSt.
- 03-29-18
book for all walks of life
Tony's masterpiece offers phenomenal insights into what individuals, groups and organizatioms should strive toward everyday!
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- Mitchell
- 08-31-11
OUTSTANDING!!!
Hands down the best audiobook I've listened to this year (and it's my 21st of the year, but who's counting?). I found it to be compelling, entertaining, and inspirational (will probably listen to it at least 2 more times). If I thought I could talk my wife into moving the family to Vegas, I'd be searching Zappos' career page right now.
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- Amazon Customer
- 11-10-17
Great story having Tony read made it
loved listening to Tony tell his story in his own words would recommend to any leader trying to change the culture
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- Jason
- 05-04-12
Good Stuff
A very good book. He tells his story in his own voice from his own perspective. Great timeline story and hits many pints along the way. Like a train always moving forward but makes a stops along the way to go over certain points.
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- IndyMATT
- 04-04-17
Fantastic!!!
The book really gets good a little further into it. It builds upon itself starting with profits and his story and journey through that, and then his iterative discovery of passion and purpose.
Inspiring?
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- Andressa Laranjeiro
- 02-06-16
An awesome book for entrepeneurs
The book is great, specially for people who have their own business, think about opening one, or for people who work at small young companies, as startups.
The narrador (Zappos CEO himself) also does a really good job. I liked the fact that the employees testimonies are narrated by the employees themselves.
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