Showing results by narrator "Sean Pratt" in All Categories

In an age of Twitter, smartphones, and self-service kiosks, high-tech but still high-touch customer service is the answer. Today’s customers are a hard bunch to crack. Time-strapped, screen-addicted, value-savvy, and socially engaged, their expectations are tougher than ever for a business to keep up with. They are empowered like never before and expect businesses to respect that sense of empowerment - lashing out at those that don’t. Take heart: Old-fashioned customer service, fully retooled for today’s blistering pace and digitally connected reality, is what you need to build the kind of loyal customer base that allows you to survive - and thrive.

A New York Times best-selling journalist sets out to explore our addiction to the quantification of everything and ends up confronting his own addiction to certainty. In the quiet of quarantine, he decides to choose ease, rather than control - pursuing habits and hobbies that bring joy and “tickles” to each and every moment - and finds peace of mind, renewed creativity, and deepened relationships are the reward.

Kit Butler and Lige Turner are weathered trackers—trappers who once lived among the Dakota people as brothers, learning their language, their land, and their way of life. Now, with the fur trade dwindling, they find themselves guides for a wagon train—a group of emigrants leaving behind the comforts of the world they know for the Wild West. The problem is, they have to pass through hostile Dakota Indian territory to reach their destination.

Donald Dell is a legend in professional sports. As one of the first agents to represent athletes, he's been negotiating mega-deals for almost 40 years with a hugely successful record on behalf of stars like Arthur Ashe, Michael Jordan, Jimmy Connors, Patrick Ewing, Stan Smith, and Boomer Esiason. Now Dell shares behind-the-scenes stories of his dealings with some of the most powerful sports owners and executives.

The Internet has profoundly changed the way people communicate and interact with each other. It has also changed the way businesses communicate with current and potential customers. In the old days, marketers could only communicate through the filter of expensive advertising or media ink placed by a PR firm. Today, the rules have changed entirely.

This is a 9/11 book like no other. Masterfully weaving together multiple strands of the events in New York, at the Pentagon, and in Shanksville, Pennsylvania, Fall and Rise is a mesmerising, minute-by-minute account of that terrible day. In the days and months after 9/11, Mitchell Zuckoff, then a reporter for the Boston Globe, wrote about the attacks, the victims, and their families.

The Iliad and The Odyssey are retold in a glorious saga of courage and magical adventure. Written in a manner that will delight both young and old, this is a great way to learn the immortal epics of Homer.

How did Apple rebound from a decade-long slump? By creating a product, the iPod, that transformed not just the company, but the entire music industry. How did Whole Foods turn itself into a supermarket empire? By challenging the sacred cows of the food business. And how did Dove differentiate its line of beauty products? By creating the concept of "real beauty". In Big Think Strategy, Bernd Schmitt shows you how to "think big" by sourcing and implementing bold ideas that change markets.

A framework for achieving superior rates of organic growth. Achieving superior growth through innovation is a top strategic priority for all companies. Yet most management teams struggle to reach their firm’s ambitious growth targets and suffer slow growth. What distinguishes these growth laggards from growth leaders like IBM, Nike, LEGO, American Express, Amazon, and Samsung that realize their full potential for growth? Wharton professor George S. Day shows that growth leaders use their innovation prowess to accelerate their growth at a faster rate.

This practical audiobook will help you to know when to trust and when not to trust, how to develop your intuition to stay safe when there is real danger, how to deal with worry and change in light of an uncertain future and, most importantly, to be in the here and now, living your life to the fullest.

In today’s business environment, leaders at all levels are facing enormous challenges when it comes to achieving and sustaining breakthrough operating results. Globalization, economic change, more stringent regulation, and tougher governance make realizing shareholder value increasingly difficult. Intelligent Leadership is written for leaders who want to become more effective, strategic, operationally focused, and balanced. It is for leaders who are striving to take control of their destiny and become the best they can be.

Learning to Succeed insists that an integrated model for corporate education - one that links development programs with strategic goals - is critical to building agile and resilient learning organizations that will survive in our fast-evolving business landscape. Companies need to assess continually where they need to go in relation to where they are now - and use training to bridge the gap.

Hidden on the Internet, scattered among billions of Web pages, are the clues to an incredible secret. For those who know the secret, the result is untold wealth. Each month, a small group of people put their knowledge of Google AdSense to use and receive four and five-figure checks from Google

All over the world, there are thinking people of all religious faiths that believe in the theory of reincarnation and karma, as these seem to provide an acceptable answer to many of life's mysteries; however, as listeners of Joseph Murphy's audiobook will discover, there are other perfectly plausible explanations that account for what people consider to be past-life experiences. It also explains why people are born into this world with differing advantages, disadvantages, and handicaps.

We have just come through the worst recession many of us have ever seen, and in times like these, it's tempting to think that just having more money would solve our problems. Indeed, it is also widely believed that how wealthy you are is a result of external factors, such as job promotions or good investments. But the surprising truth is that affluence is actually based on a certain way of thinking, one which has never before been discussed. The book includes a test to determine your Affluence Intelligence Quotient (AIQ), and a step-by-step program to raise that AIQ in just three months.

Info We Trust celebrates data storytelling, as explained by one of the field's most talented creators. Both engineer and artist, R. J. Andrews draws on disciplines from across the human experience to show how to create new ways of seeing the world. And most importantly, to build powerful data-driven information that is worthy of trust.

To make money in this troubled economy you need to understand where the markets are headed, not where they've been. Clinging to outdated strategies and played out market trends are sure ways to miss out on new investments. In The Little Book of Bull's Eye Investing, acclaimed investment expert John Mauldin teaches you how to read the direction of the markets to make decisions that capitalize on today's investment opportunities.

The resurrection of Jesus is at the heart of the Christian faith, bringing God's power - which will some day heal and renew the world - into our lives now. That power is here only partially, but substantially; and this gives Christians a realistic, but irrepressible, hope. It is a hope for change in our lives and in our society; a hope that changes Christians in every way, shaping every aspect of our lives.

Even with the economy feeling a little bit better, there is a real fear that markets will stay down and things won't ever get back to normal. But a few brave voices say that this attitude is just too pessimistic.Capitalism has not failed. And it's not time to just give up - on free markets or a better tomorrow. History shows that every time the economy was thought to be done, worn out, finished, it bounced back. The economy is not as fragile as the pessimists think. In fact, things are already improving.

What problem touches millions of people and causes distress so profound that it can last a lifetime? What if no reliable professional guidance exists for this problem, so most people who suffer from it are on their own in finding solutions? This critically important issue - and hidden epidemic - is family estrangement. Few problems are so widespread and so damaging, sometimes for decades and across generations, and yet there has not been a definitive, popular and data-informed book about how families are broken and stay broken - until now.