“We need to solve for all of that, so that it's more rewarding, more enjoyable, because that's where the cost savings will come in. That's where the innovation will come." - Ben Callaghan

Ben Callaghan, Chief Experience Officer at Empara, joined me this week to discuss how design can actually play a huge role in fixing many of the problems in our industry.

Before working at Empara, Ben actually attempted to launch a ski design company, and we discussed how that experience designing physical products still informs his design philosophy.

Ben focuses on the experiences that patients have utilizing healthcare, which is famously frustrating and complicated. Even if you have the best point solution in the world, it’s not going to be effective if nobody uses it, so it’s pivotal that the way that employees use healthcare is designed thoughtfully.

Even if you don’t know anything about design, I’d encourage you to check out this episode to learn how design impacts literally everything we do in modern America.

Chapters:

00:00:00 Meet Ben Callaghan

00:04:26 From Design Entrepreneur to Healthcare Innovator
00:09:31 Driving Innovation Through Healthcare Industry Collaborations
00:26:09 Digital ID Cards for Enhanced Member Engagement
00:33:38 Tailored Solutions for Buyer Engagement
00:44:58 Enhancing Healthcare Experiences with AI Technology

Key Links for Social:

@SelfFunded on YouTube for video versions of the podcast and much more - https://www.youtube.com/@SelfFunded

Listen on Spotify - https://open.spotify.com/show/1TjmrMrkIj0qSmlwAIevKA?si=068a389925474f02

Listen on Apple Podcasts - https://podcasts.apple.com/us/podcast/self-funded-with-spencer/id1566182286

Follow Spencer on LinkedIn - https://www.linkedin.com/in/spencer-smith-self-funded/

Follow Spencer on Instagram - https://www.instagram.com/selffundedwithspencer/

Key Words:

#HealthcareTransformation #TechnologyInHealthcare #InnovativeHealthcare #PatientExperience #DigitalHealthSolutions #HospitalAssistance #MemberEngagement #CustomizedHealthcare #FutureOfHealthTech #UserExperienceDesign #HealthcareIndustryInsights #ConsumerDrivenHealthcare #selffunded #podcast

Healthcare Transformation, Technology In Healthcare, Innovative Healthcare, Patient Experience, Digital Health Solutions, Hospital Assistance, Member Engagement, Customized Healthcare, Future Of Health Tech, User Experience Design, Healthcare Industry Insights, Consumer Driven Healthcare, self funded, podcast

"If you do hard things now, your life will be easy in the future. If you do easy things now, your life will be hard in the future." - Nick Bellanca

Nick Bellanca joined me this week to get his perspective on something we don’t get a lot of on the show: selling as a consultant.

Nick and I talked about his upbringing, how he got onto the football team at the University of San Diego, and starting out working at a carrier (which he says is a great place for people to start in this industry).

Nick actually found himself working at a genetic testing startup for a number of years before transitioning into a sales role at MMA. I was interested to hear his outside perspective on selling as a consultant in the current insurance industry and what it takes to stay disciplined, as a human and as a salesman.

Whether you’re just starting out in sales, you’ve had a long career selling, or you don’t have anything to do with it, you’ll enjoy getting to hear Nick’s perspective on what it takes to make it in the current industry.

Chapters:

00:00:00 Meet Nick Bellanca / Running Marathons

00:07:44 Majoring In Accounting, Stumbling Into Sales

00:15:11 The World of Genetic Testing Benefits

00:17:49 The Challenge And Opportunity Of Changing Roles
00:22:01 Growth Mindset / Effective Communication In Sales
00:41:13 Wellness Programs / Wearables
00:52:41 Do The Hard Things Now

Key Links for Social:

@SelfFunded on YouTube for video versions of the podcast and much more - https://www.youtube.com/@SelfFunded

Listen on Spotify - https://open.spotify.com/show/1TjmrMrkIj0qSmlwAIevKA?si=068a389925474f02

Listen on Apple Podcasts - https://podcasts.apple.com/us/podcast/self-funded-with-spencer/id1566182286

Follow Spencer on LinkedIn - https://www.linkedin.com/in/spencer-smith-self-funded/

Follow Spencer on Instagram - https://www.instagram.com/selffundedwithspencer/

Key Words:

#CareerChoices #FinancialMotivation #SalesInsights #Adaptability #GeneticTesting #HealthcareInnovation #CareerTransition #PersonalGrowth #WorkLifeBalance #YouthfulMindset #EmployerWellness #SuccessPathway #selffunded #podcast

Career Choices, Financial Motivation, Sales Insights, Adaptability, Genetic Testing, Healthcare Innovation, Career Transition, Personal Growth, Work Life Balance, Youthful Mindset, Employer Wellness, Success Pathway, self funded, podcast