-
Selling Luxury
- Connect with Affluent Customers, Create Unique Experiences Through Impeccable Service, and Close the Sale
- Narrado por: Jo Anna Perrin
- Duración: 3 h y 12 m
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Resumen del Editor
Connect with affluent customers, create unique experiences through impeccable service, and close the sale.
What does it take to sell high-end luxury creations to the richest clients in the world?
In Selling Luxury, Robin Lent and Genevieve Tour, with 30 years of combined experience, share their savoir faire. You'll also pick up tips from multimillion-dollar luxury sales professionals who will help you understand the complexities of the universe of luxury. Selling Luxury will show you how a salesperson can acquire sales ambassador status by offering the impeccable service associated with the world's most prestigious brands.
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In The Customer Service Revolution, DiJulius points out how numerous companies have made customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this customer service revolution, people are being treated differently, better, and in a way like never before. This is a result of how companies and management are treating their employees and how employees are treating each other and the customer - which ultimately permeates into people’s personal lives at home and in their communities.
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Must Read!
- De Jennifer Ringenberg en 06-05-23
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Maximum Influence: 2nd Edition
- The 12 Universal Laws of Power Persuasion
- De: Kurt W Mortensen
- Narrado por: Tim Andres Pabon
- Duración: 8 h y 49 m
- Versión completa
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Salespeople, consultants, managers, executives, entrepreneurs... Influence is a crucial tool for absolutely anyone seeking success and prosperity. But how can everyday people actually become more influential? Maximum Influence unlocks the secrets of the master influencers. Now in an all-new edition, the audiobook combines scientific research with real-world studies, presenting the most authoritative and effective arsenal of persuasion techniques ever.
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Good book
- De Federico Alvarez en 11-21-14
De: Kurt W Mortensen
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Good in a Room
- How to Sell Yourself (and Your Ideas) and Win Over Any Audience
- De: Stephanie Palmer
- Narrado por: Judith Brackley
- Duración: 6 h y 40 m
- Versión completa
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Business consultant and former MGM director of creative affairs Stephanie Palmer reveals the techniques used by Hollywood's top writers, producers, and directors to get financing for their projects and explains how you can apply these techniques to be more successful in your own high-stakes meetings.
As Palmer has found, the strategies used to sell yourself and your ideas in Hollywood not only work in other businesses, they often work better.
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Much Too General to Be Useful
- De Coldmountain en 05-22-15
De: Stephanie Palmer
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Fred 2.0
- New Ideas on How to Keep Delivering Extraordinary Results
- De: Mark Sanborn, Margaret Kelly - foreword
- Narrado por: Stephen Bel Davies
- Duración: 4 h y 40 m
- Versión completa
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Nine years ago, best-selling author and business consultant Mark Sanborn introduced the world to Fred, his postman, who delivered extraordinary service in simple but remarkable ways. Fred’s story inspired millions. Companies - even, cities - were inspired to turn the ordinary into the extraordinary each day. Today, with stiff competition from the networked global economy, delivering extraordinary results is more important than ever. With Fred 2.0, Mark not only revisits the original Fred to gain new insights, but also equips all of us with new strategies to achieve more.
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Excellent extension of The Fred Factor
- De Mike Henry Sr. en 02-07-15
De: Mark Sanborn, y otros
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Ditch the Pitch
- De: Steve Yastrow
- Narrado por: Steve Yastrow
- Duración: 3 h y 41 m
- Versión completa
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In today's world, customers don't want to hear sales pitches, but many salespeople still rely on them. In this breakthrough audiobook, Steve Yastrow, founder of a successful business strategy consulting firm, asks us to throw out everything we've been taught about pitching to customers. His advice: "Tear up your sales pitch and instead improvise persuasive conversations."
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A bad strawman pitch on why pitching doesn't work
- De Jeff Gibbard en 01-09-21
De: Steve Yastrow
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How to Master the Art of Selling Financial Services
- De: Tom Hopkins
- Narrado por: Tom Hopkins
- Duración: 3 h y 48 m
- Versión completa
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Whether you're a financial services expert or novice, you understand the business. You've worked hard to gain your product knowledge. You study industry trends. But do you know how to talk to clients so they'll listen? The How to Master the Art of Selling Financial Services live audio seminar shows you how to gain the trust of others quickly and get them to like you, take your advice, and become long-term clients, which is the foundation for every successful business.
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better stuff for free on YouTube from
- De milos Vranic en 08-10-17
De: Tom Hopkins
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The 25 Sales Skills
- They Don't Teach at Business School
- De: Stephan Schiffman
- Narrado por: Stephan Schiffman
- Duración: 1 h y 42 m
- Versión completa
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Master the skills you can’t learn in a classroom. You can break into today’s cutting-edge sales force - and become a leader. All it takes is learning Stephan Schiffman’s essential skills. Honed to perfection over decades of experience, his techniques will make you a top sales performer. From the man who’s trained more than a half-million salespeople, these are the secrets you won’t learn in any classroom. Now they’re yours for the taking and will put you on the fast track to career advancement.
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Great Sales book!!!
- De NN en 02-27-17
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How to Make People Like You in 90 Seconds or Less
- De: Nicholas Boothman
- Narrado por: Nicholas Boothman
- Duración: 3 h y 10 m
- Versión completa
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Whether meeting a new client or bumping into a potential mate, you only have a few seconds to make a favorable impression. Is that really possible? Author Nicholas Boothman, a lecturer and licensed master practitioner of neurolinguistic programming, believes yes! He introduces a revolutionary approach to face-to-face communication that will help anyone succeed at making meaningful, and immediate, connections.
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Absolutely Wonderful
- De Maggie Baumann en 06-09-04
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The Like Switch
- An Ex-FBI Agent's Guide to Influencing, Attracting, and Winning People Over
- De: Jack Schafer PhD, Ph.D. Marvin Karlins Ph.D.
- Narrado por: George Newbern
- Duración: 7 h y 40 m
- Versión completa
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The Like Switch is packed with all the tools you need for turning strangers into friends, whether you are on a sales call, a first date, or a job interview. As a Special Agent for the FBI's National Security Division's Behavioral Analysis Program, Dr. Jack Schafer developed dynamic and breakthrough strategies for profiling terrorists and detecting deception. Now, Dr. Schafer has evolved his proven-on-the-battlefield tactics for the day-to-day, but no less critical battle of getting people to like you.
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Very informative , PDF on audible website....
- De Michael Jones en 11-30-15
De: Jack Schafer PhD, y otros
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Be a Direct Selling Superstar
- Achieve Financial Freedom for Yourself and Others as a Direct Sales Leader
- De: Mary Christensen
- Narrado por: Lesley Parkin
- Duración: 6 h y 43 m
- Versión completa
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Direct selling is booming. It's no surprise when you consider the benefits of launching a direct selling business: low startup costs, strong earning potential, and a flexible work schedule. Currently an estimated 15.6 million people are involved in direct selling in the US alone - and more than 100 million worldwide.
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Too basic for entrepreneurs
- De Alex Gunsberg en 09-22-15
De: Mary Christensen
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Aesthetic Intelligence
- How to Boost It and Use It in Business and Beyond
- De: Pauline Brown
- Narrado por: Vivienne Leheny
- Duración: 6 h y 57 m
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In this groundbreaking audiobook, Pauline Brown, a former leader of the world’s top luxury goods company and a pioneer in identifying the role of aesthetics in business, shows executives, entrepreneurs, and other professionals how to harness the power of the senses to create products, services, and experiences that stand out, resonate with their customers, and create long-term value for their businesses. The power is rooted in Aesthetic Intelligence - or "the other AI", as Brown refers to it.
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Good but too surface level.
- De gil nevo en 04-28-20
De: Pauline Brown
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The Art of Selling to the Affluent
- How to Attract, Service, and Retain Wealthy Customers and Clients for Life, 2nd Edition
- De: Matt Oechsli
- Narrado por: Joe Bronzi
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The Art of Selling to the Affluent, 2nd Edition offers a detailed landscape of today's affluent. Put yourself ahead of the competition by knowing how the recession has affected purchasing behavior and where the opportunities are moving forward.
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Fine if your clients are over 80
- De Bunni Metanoia en 07-13-23
De: Matt Oechsli
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The Gold Standard
- Giving Your Customers What They Didn't Know They Wanted
- De: Colin Cowie
- Narrado por: Colin Cowie
- Duración: 5 h y 47 m
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Learn how to cultivate the most incredible customer experiences on earth through this essential guide by Colin Cowie, distinguished purveyor of unforgettable “wow” events for the world’s most demanding clients.
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Legendary advice
- De Bryce McNabb en 10-20-22
De: Colin Cowie
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The Curious Economics of Luxury Fashion
- Millennials, a Pandemic and the Multiverse
- De: Don Thompson
- Narrado por: Lyle Blaker
- Duración: 7 h y 15 m
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General
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The book includes stories of the people and workings of luxury fashion, from New York, London, Paris, Milan—and in the rapidly growing markets of China.
De: Don Thompson
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The Cartiers
- The Untold Story of the Family Behind the Jewelry Empire
- De: Francesca Cartier Brickell
- Narrado por: Hattie Morahan
- Duración: 23 h y 14 m
- Versión completa
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The Cartiers is the revealing tale of a jewelry dynasty—four generations, from revolutionary France to the 1970s. At its heart are the three Cartier brothers whose motto was “Never copy, only create” and who made their family firm internationally famous in the early days of the twentieth century, thanks to their unique and complementary talents.
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Wonderful Experience to Listen to This Story
- De BB en 01-12-20
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The Nordstrom Way to Customer Experience Excellence, 3rd Edition
- Creating a Values-Driven Service Culture
- De: Robert Spector, breAnne O. Reeves
- Narrado por: Eric Pollins
- Duración: 6 h y 14 m
- Versión completa
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General
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Narración:
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Historia
In this new edition of the management classic, the authors explore in-depth the core values of the culture that have made Nordstrom synonymous with legendary customer service. These essential values have enabled Nordstrom to survive and adapt to dramatic market shifts regularly since 1901, and the new edition explains how the Nordstrom approach can be emulated by any organization - in any industry - in every corner of the world.
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Inspiring
- De Carrie Brinton en 01-02-19
De: Robert Spector, y otros
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Aesthetic Intelligence
- How to Boost It and Use It in Business and Beyond
- De: Pauline Brown
- Narrado por: Vivienne Leheny
- Duración: 6 h y 57 m
- Versión completa
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General
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Narración:
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Historia
In this groundbreaking audiobook, Pauline Brown, a former leader of the world’s top luxury goods company and a pioneer in identifying the role of aesthetics in business, shows executives, entrepreneurs, and other professionals how to harness the power of the senses to create products, services, and experiences that stand out, resonate with their customers, and create long-term value for their businesses. The power is rooted in Aesthetic Intelligence - or "the other AI", as Brown refers to it.
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Good but too surface level.
- De gil nevo en 04-28-20
De: Pauline Brown
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The Art of Selling to the Affluent
- How to Attract, Service, and Retain Wealthy Customers and Clients for Life, 2nd Edition
- De: Matt Oechsli
- Narrado por: Joe Bronzi
- Duración: 6 h y 19 m
- Versión completa
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General
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Narración:
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Historia
The Art of Selling to the Affluent, 2nd Edition offers a detailed landscape of today's affluent. Put yourself ahead of the competition by knowing how the recession has affected purchasing behavior and where the opportunities are moving forward.
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-
Fine if your clients are over 80
- De Bunni Metanoia en 07-13-23
De: Matt Oechsli
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The Gold Standard
- Giving Your Customers What They Didn't Know They Wanted
- De: Colin Cowie
- Narrado por: Colin Cowie
- Duración: 5 h y 47 m
- Versión completa
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General
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Narración:
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Historia
Learn how to cultivate the most incredible customer experiences on earth through this essential guide by Colin Cowie, distinguished purveyor of unforgettable “wow” events for the world’s most demanding clients.
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Legendary advice
- De Bryce McNabb en 10-20-22
De: Colin Cowie
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The Curious Economics of Luxury Fashion
- Millennials, a Pandemic and the Multiverse
- De: Don Thompson
- Narrado por: Lyle Blaker
- Duración: 7 h y 15 m
- Versión completa
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Historia
The book includes stories of the people and workings of luxury fashion, from New York, London, Paris, Milan—and in the rapidly growing markets of China.
De: Don Thompson
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The Cartiers
- The Untold Story of the Family Behind the Jewelry Empire
- De: Francesca Cartier Brickell
- Narrado por: Hattie Morahan
- Duración: 23 h y 14 m
- Versión completa
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General
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Narración:
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Historia
The Cartiers is the revealing tale of a jewelry dynasty—four generations, from revolutionary France to the 1970s. At its heart are the three Cartier brothers whose motto was “Never copy, only create” and who made their family firm internationally famous in the early days of the twentieth century, thanks to their unique and complementary talents.
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-
Wonderful Experience to Listen to This Story
- De BB en 01-12-20
-
The Nordstrom Way to Customer Experience Excellence, 3rd Edition
- Creating a Values-Driven Service Culture
- De: Robert Spector, breAnne O. Reeves
- Narrado por: Eric Pollins
- Duración: 6 h y 14 m
- Versión completa
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General
-
Narración:
-
Historia
In this new edition of the management classic, the authors explore in-depth the core values of the culture that have made Nordstrom synonymous with legendary customer service. These essential values have enabled Nordstrom to survive and adapt to dramatic market shifts regularly since 1901, and the new edition explains how the Nordstrom approach can be emulated by any organization - in any industry - in every corner of the world.
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Inspiring
- De Carrie Brinton en 01-02-19
De: Robert Spector, y otros
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People Buy You
- The Real Secret to What Matters Most in Business
- De: Jeb Blount
- Narrado por: Mel Foster
- Duración: 4 h y 59 m
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What is most important to your success as a sales or business professional? Is it education, experience, product knowledge, job title, territory, or business dress? Is it your company's reputation, product, price, marketing collateral, delivery lead times, in stock ratios, service guarantees, management strength, or warehouse location? Is it testimonials, the latest Forbes write up, or brand awareness? Is it the investment in the latest CRM software, business 2.0 tools, or social media strategy?
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You will improve your communication skills!
- De Cheri's my kitty en 12-02-20
De: Jeb Blount
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The New Gold Standard
- 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
- De: Joseph A. Michelli
- Narrado por: Joseph A. Michelli, Tom Parks
- Duración: 8 h y 12 m
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The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company. Granted unprecedented access to the company's executives, staff, and its award-winning Leadership Center training facilities, bestselling author Joseph Michelli explored every level of leadership within the organization.
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Very good information
- De Sand Storm IR.Tools Technology en 09-06-15
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Hook Point
- How to Stand Out in a 3-Second World
- De: Brendan Kane
- Narrado por: Brendan Kane
- Duración: 8 h y 11 m
- Versión completa
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General
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Narración:
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Historia
Brendan Kane, a thinker and strategist who’s built platforms for celebrities like Taylor Swift and Rhianna and worked with Fortune 500 companies like Paramount and Viacom, has mastered the art of standing out. In Hook Point: How to Stand Out in a 3-Second World, he reveals the power of hook points—a communication tool that helps marketers package their messages in a succinct, attention-grabbing way that leads to better opportunities both online and off. Whatever you’re promoting, this book is the essential guide for making it in our three-second world.
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90 min in - too much fluff
- De Anonymous User en 11-17-20
De: Brendan Kane
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Selling the Invisible
- A Field Guide to Modern Marketing
- De: Harry Beckwith
- Narrado por: Jeffrey Jones
- Duración: 1 h y 36 m
- Versión resumida
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General
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Narración:
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Historia
A treasury of hundreds of quick, practical, and easy-to-read strategies. Your eyes will be opened to new ideas in this crucial branch of marketing, including why focus groups, value-price positioning, discount pricing, and being the best usually fail; the critical emotion that most influences your prospects - and how to deal with it, and much more.
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Waste of time & money
- De Igor en 10-23-08
De: Harry Beckwith
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How to Write Copy That Sells
- The Step-by-Step System for More Sales, to More Customers, More Often
- De: Ray Edwards
- Narrado por: Ray Edwards
- Duración: 4 h y 11 m
- Versión completa
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General
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Narración:
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Historia
Writing copy that sells without seeming "salesy" can be tough, but is an essential business skill. How to Write Copy That Sells is a step-by-step guide to writing fast, easy-to-read, effective copy. It's for everyone who needs to write copy that brings in cash - including copywriters, freelancers, and entrepreneurs. In this audiobook, you'll find copywriting techniques for email marketing, web sites, social media, sales pages, ads, and direct mail.
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Buy the print or kindle version. The narration is trash.
- De Julia Perrodin en 07-09-20
De: Ray Edwards
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Be Our Guest
- Perfecting the Art of Customer Service
- De: The Disney Institute, Theodore Kinni
- Narrado por: Barry Abrams
- Duración: 5 h y 26 m
- Versión completa
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General
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Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the 10th anniversary of the original Be Our Guest, the Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service.
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Too long and repetitive
- De M. Decker en 03-11-16
De: The Disney Institute, y otros
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Sell It Like Serhant
- How to Sell More, Earn More, and Become the Ultimate Sales Machine
- De: Ryan Serhant
- Narrado por: Ryan Serhant
- Duración: 6 h y 13 m
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General
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Through useful lessons, lively stories, and vivid examples, this book shows you how to employ Serhant's principles to increase profits and achieve success. Your measure of a good day will no longer depend on one deal or one client, wondering what comes next; the next deal is already happening. And Serhant's practical guidance will show you how to juggle multiple deals at once and close all of them. Every. Single. Time.
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Best Sales Book I’ve Ever Read
- De Jennifer en 02-12-19
De: Ryan Serhant
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The Altman Close
- Million-Dollar Negotiating Tactics from America's Top-Selling Real Estate Agent
- De: Josh Altman
- Narrado por: Austin Rising
- Duración: 7 h y 40 m
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Land the deals you want and develop your instincts with million-dollar negotiation techniques. After selling over $3 billion in real estate, including the most expensive one-bedroom house in history, Josh Altman, costar of the hit show Million-Dollar Listing Los Angeles, wants to teach you the real estate sales and negotiation tactics that have made him one of America's top agents. Buying or selling a house, whether for a client or yourself, is one of the most important and stressful deals anyone can make, demanding emotional intelligence and a solid set of negotiating skills.
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The narrator will put you to sleep
- De Lou en 04-16-19
De: Josh Altman
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No B.S. Marketing to the Affluent
- No Holds Barred, Take No Prisoners, Guide to Getting Really Rich 3rd
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- Narrado por: Shawn Compton
- Duración: 9 h y 20 m
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General
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In this new edition of No B.S. Marketing to the Affluent, millionaire maker Dan S. Kennedy shows you how to re-position your business, practice, or sales career to attract customers or clients for whom price is not a determining factor. Learn how to sell to those who will always be spending as Kennedy shines the spotlight on the practical strategies used by The Ritz-Carlton, Disney, Harrah's Entertainment, Dove, AARP, Dr. Oz, Starbucks, Williams-Sonoma, DeBeers, the health and wellness industry, and many other fascinating and diverse true-life examples.
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Politically Charged + Trump Supporter
- De ds en 06-28-19
De: Dan S. Kennedy
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Coloring Outside the Lines
- Business Thoughts on Creativity, Marketing, and Sales
- De: Jeff Tobe
- Narrado por: Jeff Tobe
- Duración: 2 h y 48 m
- Versión completa
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General
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Narración:
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Historia
This audio from creativity guru Jeff Tobe is an unusually charming collection of warm, funny, and instructive business tales. It provides numerous examples of street-smart sales tactics, exemplary customer service, and outside-the-lines marketing. The audio program encourages anyone with an entrepreneurial spirit by providing story after story of creative ideas and inspiration. In Coloring Outside the Lines: Business Thoughts on Creativity, Marketing, and Sales, Jeff Tobe shows that when you compete head-on in business you are just agreeing to play by the same old rules.
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Hilarious and Charming, yet still Authentic
- De Michael Beyer en 02-09-23
De: Jeff Tobe
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The Adweek Copywriting Handbook
- The Ultimate Guide to Writing Powerful Advertising and Marketing Copy from One of America's Top Copywriters
- De: Joseph Sugarman
- Narrado por: Mike Lenz
- Duración: 11 h y 9 m
- Versión completa
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General
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Narración:
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Historia
Great copy is the heart and soul of the advertising business. In this practical guide, legendary copywriter Joe Sugarman provides proven guidelines and expert advice on what it takes to write copy that will entice, motivate, and move customers to buy. For anyone who wants to break into the business, this is the ultimate companion resource for unlimited success.
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Great advice
- De Juan Jesus en 03-23-21
De: Joseph Sugarman
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The Secrets of Closing the Sale
- Included Bonus: Selling with Emotional Logic
- De: Zig Ziglar, Tom Ziglar
- Narrado por: Zig Ziglar, Tom Ziglar
- Duración: 17 h y 1 m
- Grabación Original
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General
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Narración:
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Historia
Zig shares tips and techniques from his vast wealth of sales experience. His insights will prove to you over and over why this is the definitive how-to sales program. This powerful series of 12 timeless sales sessions will help you close more sales today as you build a career for tomorrow!
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Zig Ziglar debunks all the myths holding you back from closing the sale
- De Steph Earley en 08-01-16
De: Zig Ziglar, y otros
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Lo que los oyentes dicen sobre Selling Luxury
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- IamJasmineJaye
- 04-10-23
Great for any business not just luxury
They touched on good points they can be used in pretty much any customer service field not just luxury
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- Briana
- 06-23-23
Helps you drive value
Being in software sales, people often shut down around pricing. This book helped me to reframe my mindset, and sales scripting, so I could instead focus on selling to the value instead of the cost.
I’m Sandler trained & sell like a friend and this book teaches the same effective techniques.
4 stars since book is a bit repetitive by way of the stories since it was often about tangible items like jewelry. I had to listen over weeks to get through it…but that may just be me.
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- Robert I. Sebestyen
- 04-26-21
Great foundation for anyone working in retail sales, or customer service, not only high end...
No book by itself is enough to tell you all you need in our complex word, but this book does address many of the issues facing retail sales professionals and does a great job doing it.
The chapters are succinct, thought provoking, I recommend giving this a read or a listen if you are in any kind of sales or customer service.
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- Dr David Heitmann
- 04-06-24
the 90% of what people don't do
these are the basics everyone needs to know. pick them up now and start mak8ng sales
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- Bassiony ebrahim
- 02-09-23
Great book
Helpful tips overall for people in the luxury sales business regardless of your product of choice
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- Lee
- 06-30-22
Great book for anyone in retail sales or hospitality
Highly recommend for someone who works in retail or in hospitality. Great points to keep in mind from the customer’s point of view.
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- Raymond Bing
- 01-03-24
I needed this in my life
This is that smart, quick book that reminds you why you serve your public. I will be reviewing and referring to it often. Smart voice and well written.
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- Michelle O
- 03-12-24
Focused Too Much On Items & Not Enough On Services
A lot of great information was discussed in Selling Luxury, but I felt it focused too much on selling tangible products and not nearly enough on luxury services.
One example was when it was mentioned Luxury retailers might be competing against a travel agent. As a travel consultant focused on premium and luxury products, I found this to come across as a bit demeaning towards the agent.
Yes, luxury retailers may very well be competing with me for a guest's time, attention, loyalty, and financial investment in my product and service. I offer more than just another item that takes up space and may or may not be a timeless classic or just a fad. I offer my clients the ability to collect unforgettable and unique experiences and memories with family and friends while giving them the personalized attention and luxury service they deserve.
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- Jelly Bean
- 02-26-24
Crash Course in Luxury Sales
Memorable examples to remember key components of salesmandship. These suggestions definitely work. Will reread when needed.
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- Imani
- 03-30-23
Selling customer services
Need to change this title to selling customer service cause 90% of the topics covered in this book relates to customer service skills.
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