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Protocol
- The Power of Diplomacy and How to Make It Work for You
- Narrated by: Capricia Penavic Marshall, Courtney Patterson
- Length: 16 hrs and 22 mins
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Publisher's summary
President Obama's former United States chief of protocol looks at why etiquette and diplomacy matter - from the international stage to everyday life.
History often appears to consist of big gestures and dramatic shifts. But for every peace treaty signed, someone set the stage, using hidden influence to effect the outcome. In her roles as chief of protocol for President Barack Obama and social secretary to President Bill Clinton and First Lady Hillary Clinton, Capricia Penavic Marshall not only bore witness to history, she facilitated it. From arranging a room to have an intended impact on the participants to knowing which cultural gestures earned trust, her behind-the scenes preparations laid the groundwork for successful diplomacy between heads of state around the world and tilted the playing field in her team's favor.
If there's one thing that working at the highest levels of government for more than two decades has taught Marshall, it's that there is power in detail and nuance - the micro-moves that affect the macro-shifts. When seemingly minor aspects of an engagement go missing or awry - a botched greeting or even a poorly chosen menu - it alters the emotions and tenor of an exchange, setting up obstacles rather than paving a way forward. In some cases, an oversight may put the entire endeavor in jeopardy.
Sharing unvarnished anecdotes from her time in office - harrowing near-misses, exhilarating triumphs, heartwarming personal stories - Marshall brings us a master class in soft power, unveiling the complexity of human interactions and making the case that etiquette, cultural IQ, and a flexible mindset matter now more than ever. When the notion of basic civility seems to be endangered, Protocol reminds us how critical these principles are while providing an accessible guide for anyone who wants to be empowered by the tools of diplomacy in work and everyday life.
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The best-selling author of Nickel and Dimed goes back undercover to do for America's ailing middle class what she did for the working poor. Barbara Ehrenreich's Nickel and Dimed explored the lives of low-wage workers. Now, in Bait and Switch, she enters another hidden realm of the economy: the world of the white-collar unemployed.
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A terrible book - princess Barbara goes undercover
- By Peter on 11-07-05
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HR on Purpose
- Developing Deliberate People Passion
- By: Steve Browne
- Narrated by: Steve Browne
- Length: 3 hrs and 24 mins
- Unabridged
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Can you be in HR for more than 30 years and still be geeked out about it? The answer is yes, you can! HR leader and popular Everyday People blogger Steve Browne takes a fresh look at HR through an engaging assortment of real-life examples, insights, and epiphanies and encourages practitioners to drop the preconceptions of what HR should be and instead look to what HR could be. Listen to this book to rekindle your passion for a field that is vibrant and vital and touch the lives of everyone you encounter with HR on Purpose!
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Enjoyable book about the HR profession
- By Rancher on 06-22-19
By: Steve Browne
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The Memo
- What Women of Color Need to Know to Secure a Seat at the Table
- By: Minda Harts
- Narrated by: Minda Harts
- Length: 4 hrs and 59 mins
- Unabridged
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The Memo is the much-needed career advice guide for women of color specifically, finally ending the one-size-fits-all approach of business books that lump together women across races and overlook the unique barriers to success for women of color. In a charismatic and relatable voice, Minda Harts brings her entrepreneurial experience as CEO of The Memo to audio, as well as her past career life as a fundraising consultant to top colleges across the country.
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Must read (listen) for EVERY woman
- By VJ Smith on 08-28-19
By: Minda Harts
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The President Will See You Now
- My Stories and Lessons from Ronald Reagan's Final Years
- By: Peggy Grande
- Narrated by: Peggy Grande
- Length: 8 hrs and 36 mins
- Unabridged
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In The President Will See You Now, devoted Reagan insider Peggy Grande shares behind-the-scenes stories, intimate moments, and insights into one of America's most beloved presidents. Grande, who started in the Office of Ronald Reagan as a college student and earned her way into a coveted role as the president's Executive Assistant, offers an unparalleled perspective on the post-presidency of a political icon. Grande's stories and never-before-seen photos show a unique, private side to a public figure and leader.
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A Must Listen
- By Gary Ludwig on 07-06-20
By: Peggy Grande
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Winning from Within
- A Breakthrough Method for Leading, Living, and Lasting Change
- By: Erica Ariel Fox
- Narrated by: Tavia Gilbert
- Length: 10 hrs and 2 mins
- Unabridged
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Life is a series of negotiations, whether or not you think of yourself as a negotiator. From seemingly insignificant daily decisions to major life choices, you negotiate every time you aim to persuade, argue over a decision, or resolve a conflict. But as negotiations and leadership expert Erica Ariel Fox reveals, the most important negotiations - the ones that determine the impact of our actions and the quality of our lives - are those we have with ourselves.
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Enlightening is an understatement
- By Lucas on 01-13-19
By: Erica Ariel Fox
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Targeted
- The Cambridge Analytica Whistleblower's Inside Story of How Big Data, Trump, and Facebook Broke Democracy and How It Can Happen Again
- By: Brittany Kaiser
- Narrated by: Brittany Kaiser
- Length: 13 hrs and 2 mins
- Unabridged
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In this explosive memoir, a political consultant and technology whistleblower reveals the disturbing truth about the multi-billion-dollar data industry, revealing to the public how companies are getting richer using our personal information and exposing how Cambridge Analytica exploited weaknesses in privacy laws to help elect Donald Trump - and how this could easily happen again in the 2020 presidential election.
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Heavy on Kaiser, Light on Cambridge Analytica’s Data Operations
- By Morgan H Hoban on 11-05-19
By: Brittany Kaiser
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People Like Us
- Margaret Thatcher and Me
- By: Caroline Slocock
- Narrated by: Antonia Beamish
- Length: 11 hrs and 21 mins
- Unabridged
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As a young civil servant, Caroline Slocock became the first ever female private secretary to any British Prime Minister and was at Margaret Thatcher's side for the final 18 months of her premiership. A left-wing feminist, Slocock was no natural ally, and yet she became fascinated by the woman behind the Iron Lady façade and by how she dealt with a world dominated by men. As events inexorably led to Margaret Thatcher's downfall, Slocock observed the vulnerabilities and contradictions of the woman considered by many to be the ultimate anti-feminist.
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Balanced Portrayal
- By Flyte13 on 05-31-19
By: Caroline Slocock
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50 Essential Etiquette Lessons
- How to Eat Lunch with Your Boss, Handle Happy Hour Like a Pro, and Write a Thank You Note in the Age of Texting and Tweeting
- By: Katherine Flannery
- Narrated by: Brittany Wilkerson
- Length: 3 hrs and 5 mins
- Unabridged
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Meeting strangers at a party, alone in the elevator with the CEO, declining a second date because the first was a disaster - social situations apply a lot of pressure to do and say the right thing. 50 Essential Etiquette Lessons shows you the best way to approach these common challenges with confidence and ease. Never mind putting your pinkies up when you drink tea - this guide is packed with modern examples of how to handle any sticky situation.
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Some good info, negative tone
- By Kathryn Lucas on 06-18-22
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The Secretary
- A Journey with Hillary Clinton from Beirut to the Heart of American Power
- By: Kim Ghattas
- Narrated by: Kate Reading
- Length: 15 hrs and 11 mins
- Unabridged
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Overall
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Performance
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Story
In November 2008, Hillary Clinton agreed to work for her former rival. As President Barack Obama's secretary of state, she set out to repair America's image around the world - and her own. For the following four years, BBC foreign correspondent Kim Ghattas had unparalleled access to Clinton and her entourage, and she weaves a fast-paced, gripping account of life on the road with Clinton in The Secretary.
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Never got to the heart...
- By Mel on 04-17-13
By: Kim Ghattas
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The Chancellor
- By: Kati Marton
- Narrated by: Alex Allwine, Kati Marton
- Length: 10 hrs and 13 mins
- Unabridged
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Story
Angela Merkel has always been an outsider. A pastor’s daughter raised in Soviet-controlled East Germany, she spent her twenties working as a research chemist, entering politics only after the fall of the Berlin Wall. And yet within fifteen years, she had become chancellor of Germany and, before long, the unofficial leader of the West. In this “masterpiece of discernment and insight” (The New York Times Book Review), acclaimed biographer Kati Marton sets out to pierce the mystery of Merkel’s unlikely ascent.
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What a remarkable leader in these trying times!
- By Doug Easterling on 11-30-21
By: Kati Marton
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Outpost
- Life on the Frontlines of American Diplomacy: A Memoir
- By: Christopher R. Hill
- Narrated by: Stephen Bowlby
- Length: 14 hrs and 32 mins
- Unabridged
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Overall
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Performance
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An "inside the room" memoir from one of our most distinguished ambassadors who - in a career of service to the country - was sent to some of the most dangerous outposts of American diplomacy. From the wars in the Balkans to the brutality of North Korea to the endless war in Iraq, this is the real life of an American diplomat. Hill was on the front lines in the Balkans at the breakup of Yugoslavia.
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Fascinating
- By David on 01-26-15
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Burdened by a dark family secret, Virginia Fortescue flees her oppressive home in New York City for the battlefields of World War I France. While an ambulance driver for the Red Cross, she meets a charismatic British army surgeon whose persistent charm opens her heart to the possibility of love. As the war rages, Virginia falls into a passionate affair with the dashing Captain Simon Fitzwilliam, only to discover that his past has its own dark secrets - secrets that will damage their eventual marriage and propel her back across the Atlantic.
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Whelp. I dunno.
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Arriving Today
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We are at a tipping point in retail history. While consumers are profiting from the convenience of instant gratification, rapidly advancing technologies are transforming the way goods are transported and displacing workers in ways never before seen. In Arriving Today, Christopher Mims goes deep, far, and wide to uncover how a single product, from creation to delivery, weaves its way from a factory on the other side of the world to our doorstep.
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Great look at process of product arriving to our home.
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Stretch
- Unlock the Power of Less - and Achieve More Than You Ever Imagined
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Stretch identifies key ways for people and organizations to work beyond their resources to achieve higher performance. Based on in-depth research in psychology and management, Scott Sonenshein shows how to accomplish goals, find professional and personal success, and live a richer life. Sonenshein reveals that while we rarely have all we think we need, we usually have more than we imagine.
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Good ideas. Wanted a few more inches on the journey.
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How Money Became Dangerous
- The Inside Story of Our Turbulent Relationship with Modern Finance
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From a veteran of the trade, a provocative and entertaining voyage into the turbulent heart of modern money that sheds new light on the rise of our threatening and complicated financial system, how money became our adversary, and why finding a new course is crucial to a healthy society.
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Must read
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Remote, Inc.
- How to Thrive at Work...Wherever You Are
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You can thrive and excel when you’re working remotely, if you adopt the mindset, habits, and tech tools of professionals who are even more productive outside the office: Learn to think like a “business of one", and that entrepreneurial mindset will transform your experience of remote work.
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Superb advise for a remote work life.
- By KaraLea Helzer on 11-26-22
By: Robert C. Pozen, and others
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The Unsold Mindset
- Redefining What It Means to Sell
- By: Colin Coggins, Garrett Brown
- Narrated by: Colin Coggins, Garrett Brown
- Length: 7 hrs and 13 mins
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Overall
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Performance
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The Unsold Mindset reveals a counterintuitive approach not just to selling but to life. It’s a journey toward an entirely new mindset—the greatest sellers on the planet aren’t successful because of what they do, they’re successful because of what they think. Being a good person and a good salesperson aren’t mutually exclusive. The Unsold Mindset will change the way you think about selling and the way you think about yourself.
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Not satisfactory
- By Prestidigitator on 05-26-23
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Cocoa Beach
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Burdened by a dark family secret, Virginia Fortescue flees her oppressive home in New York City for the battlefields of World War I France. While an ambulance driver for the Red Cross, she meets a charismatic British army surgeon whose persistent charm opens her heart to the possibility of love. As the war rages, Virginia falls into a passionate affair with the dashing Captain Simon Fitzwilliam, only to discover that his past has its own dark secrets - secrets that will damage their eventual marriage and propel her back across the Atlantic.
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Whelp. I dunno.
- By J. Jones on 08-23-17
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Arriving Today
- From Factory to Front Door - Why Everything Has Changed About How and What We Buy
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We are at a tipping point in retail history. While consumers are profiting from the convenience of instant gratification, rapidly advancing technologies are transforming the way goods are transported and displacing workers in ways never before seen. In Arriving Today, Christopher Mims goes deep, far, and wide to uncover how a single product, from creation to delivery, weaves its way from a factory on the other side of the world to our doorstep.
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Great look at process of product arriving to our home.
- By Jacquie on 10-06-21
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Stretch
- Unlock the Power of Less - and Achieve More Than You Ever Imagined
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Stretch identifies key ways for people and organizations to work beyond their resources to achieve higher performance. Based on in-depth research in psychology and management, Scott Sonenshein shows how to accomplish goals, find professional and personal success, and live a richer life. Sonenshein reveals that while we rarely have all we think we need, we usually have more than we imagine.
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Good ideas. Wanted a few more inches on the journey.
- By Sarah S. on 05-20-17
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How Money Became Dangerous
- The Inside Story of Our Turbulent Relationship with Modern Finance
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Performance
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From a veteran of the trade, a provocative and entertaining voyage into the turbulent heart of modern money that sheds new light on the rise of our threatening and complicated financial system, how money became our adversary, and why finding a new course is crucial to a healthy society.
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Must read
- By Craig M. Stratton on 02-08-20
By: Christopher Varelas, and others
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Remote, Inc.
- How to Thrive at Work...Wherever You Are
- By: Robert C. Pozen, Alexandra Samuel
- Narrated by: Teri Schnaubelt
- Length: 8 hrs and 33 mins
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Overall
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Performance
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You can thrive and excel when you’re working remotely, if you adopt the mindset, habits, and tech tools of professionals who are even more productive outside the office: Learn to think like a “business of one", and that entrepreneurial mindset will transform your experience of remote work.
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Superb advise for a remote work life.
- By KaraLea Helzer on 11-26-22
By: Robert C. Pozen, and others
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The Unsold Mindset
- Redefining What It Means to Sell
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The Unsold Mindset reveals a counterintuitive approach not just to selling but to life. It’s a journey toward an entirely new mindset—the greatest sellers on the planet aren’t successful because of what they do, they’re successful because of what they think. Being a good person and a good salesperson aren’t mutually exclusive. The Unsold Mindset will change the way you think about selling and the way you think about yourself.
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Not satisfactory
- By Prestidigitator on 05-26-23
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Perversion of Justice
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Dauntless journalist Julie K. Brown recounts her uncompromising and risky investigation of Jeffrey Epstein's underage sex trafficking operation, and the explosive reporting for the Miami Herald that finally brought him to justice while exposing the powerful people and broken system that protected him.
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let's bash Trump!
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How to Write a Sentence
- And How to Read One
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- Narrated by: Rick Adamson
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Like a seasoned sportscaster, Fish marvels at the adeptness of finely crafted sentences and breaks them down into digestible morsels, giving listeners an instant play-by-play. Drawing on a wide range of great writers, from Philip Roth to Antonin Scalia to Jane Austen, How to Write a Sentence is much more than a writing manual—it is a spirited love letter to the written word, and a key to understanding how great writing works. It is a book that will stand the test of time.
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Excellent book for writers
- By missbizinla on 07-15-23
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Young Washington
- How Wilderness and War Forged America's Founding Father
- By: Peter Stark
- Narrated by: Malcolm Hillgartner
- Length: 15 hrs and 31 mins
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Overall
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Performance
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With powerful narrative drive and vivid writing, Young Washington recounts the wilderness trials, controversial battles, and emotional entanglements that transformed Washington from a temperamental striver into a mature leader. Enduring terrifying summer storms and subzero winters imparted resilience and self-reliance, helping prepare him for what he would one day face at Valley Forge. Leading the Virginia troops into battle taught him to set aside his own relentless ambitions and stand in solidarity with those who looked to him for leadership.
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Loved learning how a greater leader became one!
- By Will on 11-01-18
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When Montezuma Met Cortes
- The True Story of the Meeting That Changed History
- By: Matthew Restall
- Narrated by: Steven Crossley
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Overall
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Performance
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Story
In 1519, the Spanish conquistador Hernando Cortés first met Montezuma, the Aztec emperor, at the entrance to the capital city of Tenochtitlan. This introduction - the prelude to the Spanish seizure of Mexico City and to European colonization of the mainland of the Americas - has long been the symbol of Cortés' bold and brilliant military genius. Montezuma, on the other hand, is remembered as a coward who gave away a vast empire and touched off a wave of colonial invasions across the hemisphere. But is this really what happened?
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Flawed, but worth it for those interested.
- By "J" on 02-16-18
By: Matthew Restall
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Emily Post's Etiquette: The Centennial Edition
- By: Lizzie Post, Daniel Post Senning
- Narrated by: Lizzie Post
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- Unabridged
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Overall
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Performance
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Story
For the past one hundred years, Emily Post has been the definitive source for how to navigate—and enhance—every social interaction. In an increasingly diverse and intersectional world, the need for a trusted primer on how to treat others with confidence and kindness has never been greater.
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Prefer the original Emily Post. . .
- By Faithy on 08-14-23
By: Lizzie Post, and others
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This One Wild and Precious Life
- The Path Back to Connection in a Fractured World
- By: Sarah Wilson
- Narrated by: Sarah Wilson
- Length: 13 hrs and 46 mins
- Unabridged
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Overall
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Performance
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Story
Many of us are living with the sense that things are not right with the world, as global problems like the pandemic, the climate crisis, polarization, and social injustice mount, leaving us in a state of spiritual PTSD. We have retreated, morally and psychologically; we are experiencing a crisis of disconnection—from one another, from our true values, from joy, and from life as we feel we are meant to be living it. Sarah Wilson argues that this sense of despair and disconnection is ironically what unites us—that deep down, we are all feeling that same itch for a new way of living.
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A lot about her personal life - very long
- By Lauriloo on 11-07-21
By: Sarah Wilson
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The Old Money Book: How to Live Better While Spending Less
- Secrets of America's Upper Class
- By: Byron Tully
- Narrated by: Moe Egan
- Length: 3 hrs and 50 mins
- Unabridged
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Performance
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Story
The Old Money Book details how anyone from any background can adopt the values, priorities, and habits of America's upper class in order to live a richer life. This entertaining and informative work reveals for the first time, the core values that shape the discreet - but truly affluent - Old Money way of life. Author Byron Tully then details how old money does it, offering time-tested strategies about everything from clothes and cars to finances and furnishings.
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Subpar.
- By Alexey Bulankov on 05-23-17
By: Byron Tully
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Great Society
- A New History
- By: Amity Shlaes
- Narrated by: Terence Aselford
- Length: 17 hrs and 45 mins
- Unabridged
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Overall
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Performance
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Story
In Great Society, Shlaes offers a powerful companion to her legendary history of the 1930s, The Forgotten Man, and shows that in fact there was scant difference between two presidents we consider opposites: Johnson and Nixon. Just as technocratic military planning by "the Best and the Brightest" made failure in Vietnam inevitable, so planning by a team of the domestic best and brightest guaranteed fiasco at home. At once history and biography, Great Society sketches moving portraits of the characters in this transformative period.
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How have we forgotten how bad these ideas were?
- By Robert S. Allen on 02-09-20
By: Amity Shlaes
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The Little Book of Lykke
- Secrets of the World’s Happiest People
- By: Meik Wiking
- Narrated by: Meik Wiking
- Length: 4 hrs and 27 mins
- Unabridged
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Overall
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Performance
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Story
In The Little Book of Lykke, Meik identifies the six factors that explain the majority of differences in happiness across the world - togetherness, money, health, freedom, trust, and kindness - and explores what actions we can take to become happier. As he reveals, we can deepen our blissfulness and contentment with little adjustments in our behavior, whether it's eating like the French (sitting around a table and savoring our time) or dancing the tango like Argentinians in Buenos Aires.
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Lost in Translation
- By ili pika on 08-06-18
By: Meik Wiking
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Francis I
- The Maker of Modern France
- By: Leonie Frieda
- Narrated by: Carole Boyd
- Length: 13 hrs and 7 mins
- Unabridged
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Overall
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Performance
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Story
Catherine de Medici's father-in-law, King Francis of France, was the perfect Renaissance knight, the movement's exemplar and its Gallic interpreter. An aesthete, diplomat par excellence, and contemporary of Machiavelli, Francis was the founder of modern France, whose sheer force of will and personality molded his kingdom into the first European superpower. Arguably the man who introduced the Renaissance to France, Francis was also the prototype Frenchman - a national identity was modeled on his character.
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Rekindling salamandrine fires...
- By Adeliese Baumann on 09-29-18
By: Leonie Frieda
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We Carry Their Bones
- The Search for Justice at the Dozier School for Boys
- By: Erin Kimmerle
- Narrated by: Janina Edwards
- Length: 8 hrs and 1 min
- Unabridged
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Overall
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Performance
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Story
The Arthur G. Dozier Boys School was a well-guarded secret in Florida for over a century, until reports of cruelty, abuse, and “mysterious” deaths shut the institution down in 2011. Established in 1900, the juvenile reform school accepted children as young as six years of age for crimes as harmless as truancy or trespassing. The boys sent there, many of whom were Black, were subject to brutal abuse, routinely hired out to local farmers by the school’s management as indentured labor, and died either at the school or attempting to escape its brutal conditions.
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Interesting Story of Historical Justice
- By Anonymous User on 04-26-24
By: Erin Kimmerle
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Confessions of a Funeral Director
- How the Business of Death Saved My Life
- By: Caleb Wilde
- Narrated by: Eric Jason Martin
- Length: 4 hrs and 17 mins
- Unabridged
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Overall
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Performance
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Story
Death. It happens to everyone, yet most of us don't want to talk about this final chapter of existence. Sixth-generation funeral director Caleb Wilde intimately understands this reticence and fear. The son of an undertaker, he hesitated to embrace the legacy of running his family's business. Yet he discovered that caring for the deceased and their loved ones profoundly changed his faith and his perspective on death - and life itself.
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Good Story, But narrator is the wrong guy
- By Dale R Clock on 01-17-18
By: Caleb Wilde
What listeners say about Protocol
Average customer ratingsReviews - Please select the tabs below to change the source of reviews.
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- Monaco Jag
- 04-25-23
Insightful
I’m a 30 year pr/ comms veteran. I found this TJ be an insightful and delightful read as we. As Ickes with fantastic war stories and anecdotes from someone who worked in the trenches. Hat tip to the author, Capricia.
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- Robert Pearce
- 03-11-24
Interesting if you are from USA
Some interesting perspectives, insights and learnings. This has an overview interest but heavily focused on and from the USA.
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- A. M.
- 10-10-20
16 hours of protocol...WOOHOO!
Don't let the title fool you, this is 100% about protocol, i.e., bread to the left and drinks to the right. You can remember that by making two "okay signs" with your hands, the left looks like a "b" for bread and the right "d" for a drink. GOT IT????
Now multiple that by 16 hours! What's not to love!
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12 people found this helpful