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Management Lessons from Mayo Clinic
- Inside One of the World's Most Admired Service Organizations
- Narrado por: Gary Regal
- Duración: 11 h y 33 m
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Management Lessons from Mayo Clinic
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Resumen del Editor
The leader's guide to building a service powerhouse using the approach that made Mayo Clinic the number one health-care system in America.
Mayo Clinic is among the best service organizations in the world. It fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. This classic business guide offers a rare, up-close look at the best practices that drive Mayo Clinic's success. By examining the operating principles that guide every management decision at this legendary institution, authors Leonard Berry and Kent Seltman:
- Demonstrate how a great service brand evolves from the core values that nourish and protect it
- Extrapolate instructive business lessons that apply outside health care
- Illustrate the benefits of pooling talent and encouraging teamwork
- Present a proven prescription for creating sustainable service excellence
Learn how to apply the Clinic's winning methods to your own organization: business concepts that produce stellar results, effective organizational efficiency, and world-class interpersonal service.
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- Narrado por: Robertson Dean
- Duración: 7 h y 16 m
- Versión completa
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General4.5 out of 5 stars 235
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Narración:4.5 out of 5 stars 204
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Historia4.5 out of 5 stars 206
Dr. Marty Makary is co-developer of the life-saving checklist outlined in Atul Gawande's best-selling The Checklist Manifesto. As a busy surgeon who has worked in many of the best hospitals in the nation, he can testify to the amazing power of modern medicine to cure. But he's also been a witness to a medical culture that routinely leaves surgical sponges inside patients, amputates the wrong limbs, and overdoses children because of sloppy handwriting. Over the last 10 years, neither error rates nor costs have come down, despite scientific progress.
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5 out of 5 stars
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Everyone should read this book.
- De Julie en 06-11-16
De: Marty Makary
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The Complete Guide to Mergers and Acquisitions
- Process Tools to Support M&A Integration at Every Level, 3rd Edition
- De: Timothy J. Galpin, Mark Herndon
- Narrado por: Paul Heitsch
- Duración: 10 h y 39 m
- Versión completa
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General3 out of 5 stars 9
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Narración:3.5 out of 5 stars 8
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Historia3.5 out of 5 stars 7
Merger and acquisition activity across the globe continues to grow, and is also playing a major role in the development of expanding markets. A well-managed integration effort is essential to success, and failure means a tremendous waste in terms of time and money, as well as the rapid destruction of shareholder value. The Complete Guide to Mergers and Acquisitions: Process Tools to Support M&A Integration at Every Level, Third Edition is an invaluable resource to guide firms in managing M&A integration and maximize the value of their deals.
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2 out of 5 stars
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Sales brochure for the authors
- De J Garner en 04-18-22
De: Timothy J. Galpin, y otros
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The Future Workplace Experience
- 10 Rules For Mastering Disruption in Recruiting and Engaging Employees
- De: Jeanne Meister, Kevin Mulcahy
- Narrado por: Nancy Linari
- Duración: 9 h y 52 m
- Versión completa
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General4.5 out of 5 stars 32
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Narración:4.5 out of 5 stars 32
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Historia4.5 out of 5 stars 31
Bestselling author of The 2020 Workplace Jeanne Meister returns with a powerful guide to mastering a new set of workplace disruptions, detailing the skills you need to thrive in today's hyper-competitive and rapidly changing business environment. Along with co-author Kevin Mulcahy, Meister presents step-by-step advice to recruiters on how to prepare for a more transparent world of work, develop a new set of leadership skills, and anticipate future trends and changes across industries.
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5 out of 5 stars
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A look into the future of the corporate world
- De Amir en 12-08-16
De: Jeanne Meister, y otros
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Inside Drucker's Brain
- De: Jeffrey A. Krames
- Narrado por: Sean Pratt
- Duración: 6 h y 55 m
- Versión completa
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General4 out of 5 stars 121
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Narración:4 out of 5 stars 69
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Historia4 out of 5 stars 68
In late 2003, Peter Drucker invited Jeffrey Krames to his home in Claremont, California, for a rare interview. The 94-year-old Drucker who had amassed an unprecedented body of published work, comprised of many hundreds of thousands of pages, spent a full day sharing his insights from a lifetime of management consulting and writing. This resulting audiobook is a simple guide that distills the essential wisdom from Drucker's considerable body of work.
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5 out of 5 stars
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Learn From the Master
- De morton en 10-24-08
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Attacker's Advantage
- Turning Uncertainty into Breakthrough Opportunities
- De: Ram Charan
- Narrado por: Mark Bramhall
- Duración: 6 h y 8 m
- Versión completa
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General4 out of 5 stars 80
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Narración:4 out of 5 stars 65
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Historia4 out of 5 stars 66
In The Attacker's Advantage, Charan reveals the upside of uncertainty for those leaders who are nimbly positioned to anticipate the catalysts of disruption and embrace change. He updates and adapts the principles of his previous best sellers to address the current turbulent business environment, cutting through the veil of complexity to concentrate on the new customer needs and expectations and providing the tools for corporate leaders to take their companies to a higher level.
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4 out of 5 stars
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Fantastic book - volume lower than usual
- De James Gajewski en 06-14-15
De: Ram Charan
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Time, Talent, Energy
- Overcome Organizational Drag and Unleash Your Team's Productive Power
- De: Eric Garton, Michael C. Mankins
- Narrado por: Gregory St. John
- Duración: 5 h y 19 m
- Versión completa
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General4.5 out of 5 stars 128
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Narración:4.5 out of 5 stars 110
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Historia4.5 out of 5 stars 106
Business leaders know that the key to competitive success is smart management of scarce resources. That's why companies allocate their financial capital so carefully. But capital today is cheap and abundant, no longer a source of advantage. The truly scarce resources now are the time, the talent, and the energy of the people in your organization - resources that are too often squandered.
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5 out of 5 stars
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A must read!
- De RSM en 08-20-17
De: Eric Garton, y otros
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Under New Management
- How Leading Organizations Are Upending Business as Usual
- De: David Burkus
- Narrado por: Rich Orlow
- Duración: 6 h y 31 m
- Versión completa
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General4.5 out of 5 stars 76
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Narración:4.5 out of 5 stars 66
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Historia4.5 out of 5 stars 66
A provocative work that challenges the traditional and widely accepted principles of business management - and proves that they are outdated, outmoded, or simply don't work. Do open floor plans really work? Are there companies that put their employees' welfare first, and their clients second? Are annual performance reviews necessary? Dr. David Burkus is a highly regarded and increasingly influential business school professor who challenges many of the established principles of business management.
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5 out of 5 stars
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information age work assembly line management
- De A. Davis en 04-15-16
De: David Burkus
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The Essential HR Handbook, 10th Anniversary Edition
- A Quick and Handy Resource for Any Manager or HR Professional
- De: Sharon Armstrong, Barbara Mitchell
- Narrado por: Robin Miles
- Duración: 6 h y 8 m
- Versión completa
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General4.5 out of 5 stars 33
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Narración:4.5 out of 5 stars 27
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Historia4.5 out of 5 stars 27
Whether you're a small business owner, a manager in a business without an HR department, or even a seasoned HR professional, The Essential HR Handbook will help you handle any personnel problem - from onboarding to outplacement - quickly and easily. This fully updated 10th anniversary edition is packed with information, tools, checklists, sample forms, and timely tips to guide you through the maze of personnel issues in today's complex business environment.
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4 out of 5 stars
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Good technical HR resource
- De Amazon Customer en 02-02-24
De: Sharon Armstrong, y otros
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Black Faces in High Places
- 10 Strategic Actions for Black Professionals to Reach the Top and Stay There
- De: Randal D. Pinkett, Jeffrey A. Robinson
- Narrado por: Ron Butler
- Duración: 9 h y 55 m
- Versión completa
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General4.5 out of 5 stars 35
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Narración:5 out of 5 stars 29
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Historia4.5 out of 5 stars 29
Black Faces in High Places is the essential guide for Black professionals who are moving up through their organizations or industries but need a roadmap for how to get to the top and stay there. Based on the authors' considerable experiences in business, in the public eye, and as a minority, the book shows how African-American professionals can (and must) think and act both entrepreneurially and "intrapreneurially".
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1 out of 5 stars
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purchased by accident, too much one way
- De mimi en 02-22-22
De: Randal D. Pinkett, y otros
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The Price We Pay
- What Broke American Health Care - and How to Fix It
- De: Marty Makary MD
- Narrado por: Marty Makary MD
- Duración: 9 h y 29 m
- Versión completa
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General5 out of 5 stars 901
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Narración:5 out of 5 stars 781
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Historia5 out of 5 stars 775
One in five Americans now has medical debt in collections and rising health care costs today threaten every small business in America. Dr Makary, one of the nation's leading health care experts, travels across America and details why health care has become a bubble. Drawing from on-the-ground stories, his research and his own experience, The Price We Pay paints a vivid picture of price-gouging, middlemen and a series of elusive money games in need of a serious shake-up.
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5 out of 5 stars
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Very important book!
- De Wayne en 05-17-21
De: Marty Makary MD