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How to Handle Cranky Customer Problems Using Behavioral Science
- Narrated by: Jennifer Hancock
- Length: 43 mins
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How to Handle Cranky Customer Problems Using Behavioral Science
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Publisher's summary
Without customers, we don’t have a business. But what can, or should, we do if one of our customers is cranky? Answer: Learn why people behave how they do and how you can respond so that you can be happier and more effectively help solve your customer’s problems without getting pulled into their drama, whatever that is.
This book discusses how your responses impact your customer so that you can choose a response that will help you stand your ground while still being compassionate about your customer’s problem. The goal here is to help you learn how to respond professionally, even in situations where the people around you are freaking out. This is the companion book to the online course "How to Handle Cranky Customer Problems Using Behavioral Science". It contains audio transcripts of the course for easy home reference.
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-
How to Control Your Anger Before It Controls You
- By: Albert Ellis Ph.D., Raymond Chip Tafrate PhD, Raymond A. DiGiuseppe - foreword
- Narrated by: Tom Parks
- Length: 6 hrs and 2 mins
- Unabridged
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Overall4.5 out of 5 stars 75
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Performance4.5 out of 5 stars 59
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Story4 out of 5 stars 60
Anger is universal. Unchecked, it can cause lasting damage in our lives: wrecked relationships, lost jobs, even serious disease. Yet in these increasingly stressful times, all of us have acted in anger - and often wished we hadn't. Is there a way that really works to solve problems and assert ourselves without being angry?
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5 out of 5 stars
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Another Great Ellis Book
- By Phil F. on 05-19-20
By: Albert Ellis Ph.D., and others
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Super You
- Release Your Inner Superhero
- By: Emily Gordon
- Narrated by: Emily Gordon
- Length: 7 hrs and 37 mins
- Unabridged
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Overall4 out of 5 stars 334
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Performance4.5 out of 5 stars 303
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Story4 out of 5 stars 304
Superheroes don't start from glorious beginnings. Their origins are almost always marked by traumatic events that leave them helpless and scared. Batman witnessed his parents' murder. Superman was sent away from his dying planet with no one to guide him as he grew up. Orphaned Catwoman was forced to steal food to survive on the streets of Gotham. What makes these superheroes super is their determination to not be defined by helplessness. They embrace their origins, their flaws, and their mistakes and strive every day to become the best versions of themselves.
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5 out of 5 stars
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A wonderful book filled with empathy and humanity.
- By Vincent on 10-06-15
By: Emily Gordon
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Talking to Crazy
- How to Deal with the Irrational and Impossible People in Your Life
- By: Mark Goulston MD
- Narrated by: L. J. Ganser
- Length: 7 hrs and 8 mins
- Unabridged
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Overall4.5 out of 5 stars 1,146
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Performance4.5 out of 5 stars 1,029
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Story4.5 out of 5 stars 1,018
Let's face it: We all know people who are irrational. No matter how hard you try to reason with them, it never works. So what's the solution? How do you talk to someone who's out of control? What can you do with a boss who bullies, a spouse who yells, or a friend who frequently bursts into tears? In his book Just Listen, Mark Goulston shared his best-selling formula for getting through to the resistant people in your life. Now he brings his communication magic to the most difficult group of all - the downright irrational.
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2 out of 5 stars
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Dissapointed
- By Aaron Olson on 11-04-15
By: Mark Goulston MD
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Feeling Good Together
- The Secret to Making Troubled Relationships Work
- By: David D. Burns MD
- Narrated by: Alan Sklar
- Length: 8 hrs and 38 mins
- Unabridged
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Overall4.5 out of 5 stars 325
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Performance4.5 out of 5 stars 253
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Story4.5 out of 5 stars 246
Based on 25 years of clinical experience and new, groundbreaking research involving more than 1,000 individuals, Feeling Good Together is filled with helpful examples and tools, such as the Relationship Satisfaction Test, the Blame Cost-Benefit Analysis, the Relationship Journal, Five Secrets of Effective Communication, the Intimacy Exercise, and more. Using these techniques, Dr. Burns shows you how to resolve virtually any kind of relationship conflict almost instantly.
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5 out of 5 stars
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Best yet for communications Skills
- By Jeffrey J. Ardo on 03-20-10
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What listeners say about How to Handle Cranky Customer Problems Using Behavioral Science
Average customer ratingsReviews - Please select the tabs below to change the source of reviews.
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Overall5 out of 5 stars
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Performance5 out of 5 stars
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Story5 out of 5 stars
- Amazon Account Holder3
- 09-11-21
Excellent!
Thank you Jennifer for the great tips and info! I’m so glad I found your Audio books. I’ve learned so much.
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