In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, speaks with outreach solutions strategists Ellen Dijkman Dulkes and Brianne Newton. They discuss how to proactively manage the variety of patient requests and interactions that occur in an outreach laboratory beyond the phlebotomy environment.

Their discussion topics include:

• Communicating with the patient about at-home kit collection expectations.
• Maximizing the effectiveness and efficiency of receiving specimens from at-home collections.
• Preventing uncomfortable situations for the patient.
• Patient questions that may arise and how to address them.

Learn more about positioning your organization for success at the Leveraging the Laboratory conference on Sept. 17 and 18, 2024, in Rochester, Minnesota. Register online.

In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, speaks with outreach solutions strategists Ellen Dijkman Dulkes and Brianne Newton. Their discussion focuses on advocating for the laboratory, lab careers, and the value of lab testing.

Their discussion topics include:

• How to be an advocate for the laboratory and promote careers in medical lab science.
• Their career paths and why they chose to become laboratory professionals.
• The importance of staying informed and engaged on a local and national level.
• Words of wisdom for individuals considering a future career in the laboratory.

In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, speaks with Dan Nelson, a Mayo Clinic contract employee and laboratory connectivity expert. They discuss the unique needs and challenges that outreach labs face with information technology (IT) systems.

Specific topics of discussion include:

• How outreach laboratories can leverage IT solutions to streamline workflows, provide efficient and convenient services to customers, and remain competitive.
• Challenges to connectivity, including robust IT support teams, middleware solutions, compliant customer workflows, electronic medical record integration, and interfacing building resources.
• How IT needs of an enterprisewide health system vary from those of an independent organization.