-
Lead with Hospitality
- Be Human. Emotionally Connect. Serve Selflessly.
- Narrado por: Taylor Scott
- Duración: 6 h y 5 m
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Lead with Hospitality
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Resumen del Editor
Speaker, consultant, and hospitality industry veteran Taylor Scott knows that the most effective leaders approach their roles with heart, emotionally connecting with their team members before attempting to manage them. In Lead with Hospitality, Scott draws from his two decades in leadership roles at respected hotels, resorts, and restaurants. He distills the principles of gracious hospitality, translating them into actionable leadership lessons which apply in any industry, such as: how making people feel welcome fosters loyalty and keeps workers engaged with an organization's purpose; how serving people with empathy and compassion sparks workers' highest productivity; how making people feel comfortable encourages exploration, curiosity, and discovery while inviting everyone to lean into their creativity; and how making people feel significant drives them to deliver their best work. He also shares specific, practical steps you can take to put these principles into action.
Scott shows how to connect, serve, engage, coach, and inspire your peers, teams, and even your own leaders. Lead with Hospitality is a call to action to connect with people on a human level which ultimately inspires teams, organizations, and companies to go to the next level.
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In Love Is Free, Guac Is Extra, Monty shows how he used curiosity, vulnerability, love, and a unique understanding of the true meaning of empowerment to build a distinctive and wildly effective culture. From his teenage days befriending homeless people at a Colorado Dairy Queen to his nuanced navigation of a complex co-CEO relationship, Monty demonstrates a relentless humility and desire to understand the person across from him.
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5 out of 5 stars
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Every leader must read this book
- De morayi en 02-06-24
De: Monty Moran
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The Orange Revolution
- How One Great Team Can Transform an Entire Organization
- De: Adrian Gostick, Chester Elton
- Narrado por: Adrian Gostick, Chester Elton
- Duración: 7 h y 3 m
- Versión completa
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General4 out of 5 stars 49
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Narración:4.5 out of 5 stars 37
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Historia4.5 out of 5 stars 39
Following the enormous popularity of their bestselling The Carrot Principle, Adrian Gostick and Chester Elton return with a groundbreaking guide to building high-performance teams. The powerful research reported in The Orange Revolution reveals that the true driver of exceptional success for great companies is not a genius CEO....
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5 out of 5 stars
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Good Business Book on Teams
- De Lisa en 09-25-11
De: Adrian Gostick, y otros
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All In
- How the Best Managers Create a Culture of Belief and Drive Big Results
- De: Adrian Gostick, Chester Elton
- Narrado por: Adrian Gostick, Chester Elton
- Duración: 6 h y 55 m
- Versión completa
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General4.5 out of 5 stars 147
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Narración:4.5 out of 5 stars 125
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Historia4 out of 5 stars 123
To have any hope of succeeding as a manager, you need to get your people all in. Whether you manage the smallest of teams or a multi-continent organization, you are the owner of a work culture and few things will have a bigger impact on your performance than getting your people to buy into your ideas and your cause and to believe what they do matters. Based on their extensive consulting experience, the authors present a simple seven-step road map for creating a culture of belief.
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4 out of 5 stars
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Interesting Theories in Management
- De Nancy en 07-28-12
De: Adrian Gostick, y otros
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Everybody Matters
- The Extraordinary Power of Caring for Your People Like Family
- De: Bob Chapman, Raj Sisodia
- Narrado por: Steven Menasche
- Duración: 8 h y 51 m
- Versión completa
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General4.5 out of 5 stars 377
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Narración:4.5 out of 5 stars 317
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Historia4.5 out of 5 stars 314
Starting in 1997, Bob Chapman and Barry-Wehmiller pioneered a dramatically different approach to leadership that creates off-the-charts morale, loyalty, creativity, and business performance. The company utterly rejects the idea that employees are simply functions to be moved around, "managed" with carrots and sticks, or discarded at will. Instead Barry-Wehmiller manifests the reality that every single person matters, just like in a family. That's not a cliché on a mission statement; it's the bedrock of the company's success.
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1 out of 5 stars
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A Much Better Read
- De Bob Burton en 12-14-18
De: Bob Chapman, y otros
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The Making of a Manager
- What to Do When Everyone Looks to You
- De: Julie Zhuo
- Narrado por: Karissa Vacker, Julie Zhuo
- Duración: 7 h y 32 m
- Versión completa
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General4.5 out of 5 stars 1,767
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Narración:4.5 out of 5 stars 1,425
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Historia4.5 out of 5 stars 1,417
Having managed dozens of teams spanning tens to hundreds of people, Julie Zhuo knows the most important lesson of all: Great managers are made, not born. The Making of a Manager is a modern field guide packed with everyday examples and transformative insights you need to be the kind of manager you wish you had.
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3 out of 5 stars
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Drink the Facebook Kool Aid
- De Amazon_Customer en 03-29-19
De: Julie Zhuo
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Uniquely You
- Transform Your Organization by Becoming the Leader Only You Can Be
- De: Ron Kitchens
- Narrado por: Ron Kitchens
- Duración: 5 h
- Versión completa
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General5 out of 5 stars 28
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Narración:4.5 out of 5 stars 26
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Historia4.5 out of 5 stars 26
For young professionals and entrepreneurs, there is no shortage of gurus, processes, and quick-fix formulas to chase in the quest to grow their business, lead their team, and find personal fulfillment. In fact, there are so many out there that it's exhausting. Wouldn't it be better to realize that the leadership lessons we need to learn are not out there somewhere but in here, in our own lives? That instead of becoming a knock-off of someone else, we can be uniquely ourselves?
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5 out of 5 stars
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Great leadership nuggets!
- De Royce Morton en 01-20-23
De: Ron Kitchens
-
Fred 2.0
- New Ideas on How to Keep Delivering Extraordinary Results
- De: Mark Sanborn, Margaret Kelly - foreword
- Narrado por: Stephen Bel Davies
- Duración: 4 h y 40 m
- Versión completa
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General4 out of 5 stars 80
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Narración:4.5 out of 5 stars 76
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Historia4 out of 5 stars 77
Nine years ago, best-selling author and business consultant Mark Sanborn introduced the world to Fred, his postman, who delivered extraordinary service in simple but remarkable ways. Fred’s story inspired millions. Companies - even, cities - were inspired to turn the ordinary into the extraordinary each day. Today, with stiff competition from the networked global economy, delivering extraordinary results is more important than ever. With Fred 2.0, Mark not only revisits the original Fred to gain new insights, but also equips all of us with new strategies to achieve more.
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4 out of 5 stars
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Excellent extension of The Fred Factor
- De Mike Henry Sr. en 02-07-15
De: Mark Sanborn, y otros
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Taking People With You
- The Only Way to Make Big Things Happen
- De: David Novak
- Narrado por: Sean Pratt
- Duración: 6 h y 55 m
- Versión completa
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General4.5 out of 5 stars 347
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Narración:4.5 out of 5 stars 286
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Historia4 out of 5 stars 284
David Novak learned long ago that you can't lead a great organization of any size without getting your people aligned, enthusiastic, and focused relentlessly on the mission. But how do you do that? There are countless leadership books, but how many will actually help a Taco Bell shift manager, a Fortune 500 CEO, a new entrepreneur, or anyone in between? Over his 15 years at Yum! Brands, Novak has developed a trademarked program he calls Taking People with You.
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2 out of 5 stars
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I would like to recommend this book... but can't.
- De Michael en 01-30-12
De: David Novak
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HR on Purpose
- Developing Deliberate People Passion
- De: Steve Browne
- Narrado por: Steve Browne
- Duración: 3 h y 24 m
- Versión completa
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General4.5 out of 5 stars 199
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Narración:4.5 out of 5 stars 168
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Historia4.5 out of 5 stars 168
Can you be in HR for more than 30 years and still be geeked out about it? The answer is yes, you can! HR leader and popular Everyday People blogger Steve Browne takes a fresh look at HR through an engaging assortment of real-life examples, insights, and epiphanies and encourages practitioners to drop the preconceptions of what HR should be and instead look to what HR could be. Listen to this book to rekindle your passion for a field that is vibrant and vital and touch the lives of everyone you encounter with HR on Purpose!
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5 out of 5 stars
-
Enjoyable book about the HR profession
- De Rancher en 06-22-19
De: Steve Browne
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General4.5 out of 5 stars 6
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Narración:4.5 out of 5 stars 6
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Historia4.5 out of 5 stars 6
Generous hospitality is a significant way in which God works through our lives to bring life to others, yet many of us feel ill-equipped and overwhelmed at the prospect - especially if we don’t have big houses and we are not wonderful cooks! Carolyn Lacey encourages us to focus on the goal of hospitality, which is to reflect God’s welcoming heart and shows us how we can all do that, regardless of our bank balance or living situation. This practical and realistic book explores how to make generous hospitality part of everyday life without becoming exhausted and overburdened.
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5 out of 5 stars
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Great resource for biblical hospitality
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The Service Culture Handbook
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General4.5 out of 5 stars 23
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Narración:5 out of 5 stars 19
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Historia4.5 out of 5 stars 19
The Service Culture Handbook is a step-by-step guide to help you develop a customer-focused culture in your company, department, or location. Whether you're just beginning your journey, or have been working on culture for years, this handbook will prepare you to take the next step. You'll receive actionable advice, straightforward exercises, and proven tools you can utilize immediately.
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5 out of 5 stars
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A GOOD QUICK OVERVIEW OF SERVICE MANAGEMENT THEORY
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Training Camp
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Narración:4.5 out of 5 stars 745
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Historia4.5 out of 5 stars 743
Training Camp is an inspirational story filled with invaluable lessons and insights on bringing out the best in yourself and your team. The story follows Martin, an un-drafted rookie trying to make it in the NFL. He's spent his entire life proving to the critics that a small guy with a big heart can succeed against all odds. After spraining his ankle in the pre-season, Martin thinks his dream is lost - but then he meets a very special coach who shares 11 life-changing lessons that keep his dream alive.
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5 out of 5 stars
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Faith Based Parable that Outlines Excellence
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The Carpenter
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General4.5 out of 5 stars 1,384
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Narración:4.5 out of 5 stars 1,211
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Historia4.5 out of 5 stars 1,209
Michael wakes up in the hospital with a bandage on his head and fear in his heart. The stress of building a growing business, with his wife Sarah, caused him to collapse while on a morning jog. When Michael finds out the man who saved his life is a Carpenter he visits him and quickly learns that he is more than just a Carpenter; he is also a builder of lives, careers, people, and teams. As the Carpenter shares his wisdom, Michael attempts to save his business in the face of adversity, rejection, fear, and failure.
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5 out of 5 stars
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Amazing motivation to be better and do more
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One Word That Will Change Your Life
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Narración:4.5 out of 5 stars 593
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Historia4.5 out of 5 stars 595
One Word explains how to simplify your life and business by focusing on just one word for the entire year. The simplicity of choosing one word makes it a catalyst for life change. Clutter and complexity lead to procrastination and paralysis, while simplicity and focus lead to success and clarity. By celebrated authors Dan Britton, Jimmy Page, and Jon Gordon, One Word That Will Change Your Life shows you how to cut through to the core of your intention for the next year.
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4 out of 5 stars
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Great concept but...
- De Kelly en 02-21-18
De: Jon Gordon, y otros
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The Hard Hat
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General4.5 out of 5 stars 482
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Narración:4.5 out of 5 stars 422
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Historia4.5 out of 5 stars 421
From the moment Jon Gordon heard about George Boiardi and the hard hat, he was intrigued and captivated. Over the years he visited George's coaches, attended several "21 Dinners" held in his honor, met his family, talked to his teammates, and observed how he inspired all who knew him.
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5 out of 5 stars
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Awesome
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Extraordinary Hospitality
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- Duración: 3 h y 19 m
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General4.5 out of 5 stars 6
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Narración:4.5 out of 5 stars 6
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Historia4.5 out of 5 stars 6
Generous hospitality is a significant way in which God works through our lives to bring life to others, yet many of us feel ill-equipped and overwhelmed at the prospect - especially if we don’t have big houses and we are not wonderful cooks! Carolyn Lacey encourages us to focus on the goal of hospitality, which is to reflect God’s welcoming heart and shows us how we can all do that, regardless of our bank balance or living situation. This practical and realistic book explores how to make generous hospitality part of everyday life without becoming exhausted and overburdened.
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5 out of 5 stars
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The Service Culture Handbook
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Narración:5 out of 5 stars 19
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Historia4.5 out of 5 stars 19
The Service Culture Handbook is a step-by-step guide to help you develop a customer-focused culture in your company, department, or location. Whether you're just beginning your journey, or have been working on culture for years, this handbook will prepare you to take the next step. You'll receive actionable advice, straightforward exercises, and proven tools you can utilize immediately.
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5 out of 5 stars
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A GOOD QUICK OVERVIEW OF SERVICE MANAGEMENT THEORY
- De Shane K. en 05-14-24
De: Jeff Toister
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Training Camp
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- De: Jon Gordon
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- Duración: 2 h y 45 m
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General4.5 out of 5 stars 857
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Narración:4.5 out of 5 stars 745
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Historia4.5 out of 5 stars 743
Training Camp is an inspirational story filled with invaluable lessons and insights on bringing out the best in yourself and your team. The story follows Martin, an un-drafted rookie trying to make it in the NFL. He's spent his entire life proving to the critics that a small guy with a big heart can succeed against all odds. After spraining his ankle in the pre-season, Martin thinks his dream is lost - but then he meets a very special coach who shares 11 life-changing lessons that keep his dream alive.
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5 out of 5 stars
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Faith Based Parable that Outlines Excellence
- De J.A.Vess en 07-05-15
De: Jon Gordon
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The Carpenter
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General4.5 out of 5 stars 1,384
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Narración:4.5 out of 5 stars 1,211
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Historia4.5 out of 5 stars 1,209
Michael wakes up in the hospital with a bandage on his head and fear in his heart. The stress of building a growing business, with his wife Sarah, caused him to collapse while on a morning jog. When Michael finds out the man who saved his life is a Carpenter he visits him and quickly learns that he is more than just a Carpenter; he is also a builder of lives, careers, people, and teams. As the Carpenter shares his wisdom, Michael attempts to save his business in the face of adversity, rejection, fear, and failure.
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Narración:4.5 out of 5 stars 593
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Historia4.5 out of 5 stars 595
One Word explains how to simplify your life and business by focusing on just one word for the entire year. The simplicity of choosing one word makes it a catalyst for life change. Clutter and complexity lead to procrastination and paralysis, while simplicity and focus lead to success and clarity. By celebrated authors Dan Britton, Jimmy Page, and Jon Gordon, One Word That Will Change Your Life shows you how to cut through to the core of your intention for the next year.
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4 out of 5 stars
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Great concept but...
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The Hard Hat
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General4.5 out of 5 stars 482
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Narración:4.5 out of 5 stars 422
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Historia4.5 out of 5 stars 421
From the moment Jon Gordon heard about George Boiardi and the hard hat, he was intrigued and captivated. Over the years he visited George's coaches, attended several "21 Dinners" held in his honor, met his family, talked to his teammates, and observed how he inspired all who knew him.
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5 out of 5 stars
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Awesome
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Setting the Table
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General4.5 out of 5 stars 2,117
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Narración:4.5 out of 5 stars 1,763
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Historia4.5 out of 5 stars 1,761
Danny Meyer started Union Square Cafe when he was 27, with a good idea and scant experience. He is now the CEO of one of the world's most dynamic restaurant organizations, one that includes 11 unique dining establishments, each at the top of its game. How did he do it? How has he consistently beaten the odds in one of the toughest trades around?
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1 out of 5 stars
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ABRIDGED VERSION!?
- De Gregg Strader en 02-19-18
De: Danny Meyer
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The Seed
- Finding Purpose and Happiness in Life and Work
- De: Jon Gordon
- Narrado por: Erik Synnestvedt
- Duración: 3 h y 9 m
- Versión completa
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General4.5 out of 5 stars 611
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Narración:4.5 out of 5 stars 521
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Historia4.5 out of 5 stars 524
This book offers practical wisdom on discovering your true purpose, professionally and in life in general, in the form of a business fable by Jon Gordon, the best-selling author of The Energy Bus and Soup. Nobody captures the deeper meaning of business like Jon Gordon, and The Seed is his most searching and significant book yet. Whatever your profession, take this insightful look at the purpose behind work, and plant the seed of inspiration in your life!
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3 out of 5 stars
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Great Book...terrible narrator
- De Margot Jackson en 03-22-13
De: Jon Gordon
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The Power of Self-Confidence
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General4.5 out of 5 stars 769
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Narración:4.5 out of 5 stars 626
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Historia4.5 out of 5 stars 614
Why are some people more successful than others? Self-confidence! What one great goal would you set if you knew you could not fail? What wonderful things would you want to do with your life if you were guaranteed success in anything you attempted? Your level of self-confidence determines the size of the goals you set, the energy and determination that you focus on achieving them, and the amount of persistence you apply to overcoming every obstacle.
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3 out of 5 stars
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Unlistenable, due to constant wet lip smacking
- De G. L my name en 09-28-12
De: Brian Tracy
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The Positive Dog
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- De: Jon Gordon
- Narrado por: Jon Gordon
- Duración: 1 h y 29 m
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General4 out of 5 stars 1,405
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Narración:4 out of 5 stars 1,218
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Historia4 out of 5 stars 1,216
Discover the benefits of being positive. We all have two dogs inside of us. One dog is positive, happy, optimistic, and hopeful. The other dog is negative, mad, sad, pessimistic, and fearful. These two dogs often fight inside us, but guess who wins the fight? The one you feed the most. So begins the story about a negative mutt named Matt and a big dog named Bubba who teaches him how to feed himself with positivity each day and in the process Matt transforms his own life and the shelter they call home.
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5 out of 5 stars
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Exceptional Book!
- De Rae en 02-09-15
De: Jon Gordon
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Unreasonable Hospitality
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- De: Will Guidara
- Narrado por: Will Guidara
- Duración: 8 h y 37 m
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General5 out of 5 stars 2,348
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Narración:5 out of 5 stars 2,103
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Historia5 out of 5 stars 2,103
Will Guidara was twenty-six when he took the helm of Eleven Madison Park, a struggling two-star brasserie that had never quite lived up to its majestic room. Eleven years later, EMP was named the best restaurant in the world. How did Guidara pull off this unprecedented transformation? Radical reinvention, a true partnership between the kitchen and the dining room—and memorable, over-the-top, bespoke hospitality.
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5 out of 5 stars
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A Stratification What it Means to Be of Service
- De Amazon Customer en 10-31-22
De: Will Guidara
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The No Complaining Rule
- Positive Ways to Deal with Negativity at Work
- De: Jon Gordon
- Narrado por: Jon Gordon
- Duración: 2 h y 1 m
- Versión completa
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General4.5 out of 5 stars 1,625
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Narración:4.5 out of 5 stars 1,346
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Historia4.5 out of 5 stars 1,344
In the spirit of his international best seller, The Energy Bus, Jon Gordon once again shares an inspiring and enlightening story that reveals a powerful way to tackle the biggest problem in business and life - the negativity that costs organizations billions of dollars and impacts the morale, productivity, and health of individuals and teams.
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5 out of 5 stars
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A Great Message!
- De morton en 12-17-08
De: Jon Gordon
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Unstuck
- A Story About Gaining Perspective, Creating Traction, and Pursuing Your Passion
- De: Dan Webster, Randy Gravitt, Jon Gordon - foreword
- Narrado por: Jon Gordon, Walter Dixon
- Duración: 2 h y 52 m
- Versión completa
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General4.5 out of 5 stars 43
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Narración:4.5 out of 5 stars 37
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Historia4.5 out of 5 stars 38
Untwist the question mark from your life to start living authentically. Unstuck offers a path forward for those who are "stuck" - despite the comfort, security, and what should feel like success. Do you feel disengaged from a life that looks good on paper? Do you feel like there must be something more? This is your guide to getting unstuck, breaking free of your comfortable cocoon, and discovering what you are meant to be.
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4 out of 5 stars
-
Solid Book
- De Amazon Customer en 11-20-19
De: Dan Webster, y otros
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The Vision-Driven Leader
- 10 Questions to Focus Your Efforts, Energize Your Team, and Scale Your Business
- De: Michael Hyatt
- Narrado por: Michael Hyatt
- Duración: 4 h y 48 m
- Versión completa
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General4.5 out of 5 stars 487
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Narración:5 out of 5 stars 414
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Historia4.5 out of 5 stars 412
In The Vision-Driven Leader, New York Times best-selling author Michael Hyatt offers six tools for crafting an irresistible vision for your business, rallying your team around the vision, and distilling it into actionable plans that drive results.
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5 out of 5 stars
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Helpful and Challenging
- De Addison Roberts en 03-31-20
De: Michael Hyatt
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Be Our Guest
- Perfecting the Art of Customer Service
- De: The Disney Institute, Theodore Kinni
- Narrado por: Barry Abrams
- Duración: 5 h y 26 m
- Versión completa
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General4.5 out of 5 stars 877
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Narración:4.5 out of 5 stars 750
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Historia4.5 out of 5 stars 745
Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the 10th anniversary of the original Be Our Guest, the Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service.
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2 out of 5 stars
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Too long and repetitive
- De M. Decker en 03-11-16
De: The Disney Institute, y otros
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Hospitality DNA
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- De: Dave Nitzel, Dave Domzalski
- Narrado por: Tarquin Thornton-Close
- Duración: 7 h y 46 m
- Versión completa
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General5 out of 5 stars 1
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Narración:5 out of 5 stars 1
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Historia5 out of 5 stars 1
Listen to Hospitality DNA to learn how elite operators think and act in the bar and restaurant business! Hospitality DNA is a term widely used but not truly understood. It's generally used to describe someone who seems to be a “natural” in our business as if they were born to it. But were they?
De: Dave Nitzel, y otros
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Bounce Forward
- How to Build Resilience and Thrive Through Life’s Curveballs
- De: Domonique Bertolucci
- Narrado por: Domonique Bertolucci
- Duración: 2 h y 39 m
- Grabación Original
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General4.5 out of 5 stars 26
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Narración:4.5 out of 5 stars 25
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Historia4.5 out of 5 stars 25
No matter how hard we try to live our best possible life, things won’t always go our way. So how do we bounce back from the things that knock us down? With relatable client case studies and the empowering, straightforward steps and practical advice Domonique Bertolucci is known for, Bounce Forward will show you how to change your mindset to build your resilience reserves and find the energy to not only cope, but to become stronger, happier and more confident.
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5 out of 5 stars
-
wonderful book!
- De Andyzzz213 en 04-27-24
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Four Seasons
- The Story of a Business Philosophy
- De: Isadore Sharp
- Narrado por: Jeff Semple
- Duración: 8 h y 13 m
- Versión completa
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General4.5 out of 5 stars 10
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Narración:4.5 out of 5 stars 9
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Historia4.5 out of 5 stars 9
How did a child of immigrants, starting with no background in the hotel business, create the world's most admired and successful hotel brand? And how has Four Seasons grown so dramatically, over nearly half a century, without losing its focus on exceptional quality and unparalleled service? Isadore Sharp answers these questions in his inspiring memoir. He started out in Toronto, the son of a modest builder from Poland, but ambition and fate rapidly took him beyond his father's three-man construction business.
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3 out of 5 stars
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A few interesting tidbits about business.
- De Teller en 03-16-24
De: Isadore Sharp
Lo que los oyentes dicen sobre Lead with Hospitality
Calificaciones medias de los clientesReseñas - Selecciona las pestañas a continuación para cambiar el origen de las reseñas.
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Total5 out of 5 stars
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Ejecución5 out of 5 stars
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Historia5 out of 5 stars
- Cara
- 11-02-22
Practical practices
As a professor of entrepreneurship, I am always looking for material that is useful and relatable to increase the value of my course to my students after they’ve left the classroom. The approachable structure and style of Taylor’s work will keep this on my recommended reading list for years to come.
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Total5 out of 5 stars
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Ejecución5 out of 5 stars
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Historia5 out of 5 stars
- Aki
- 01-17-23
Great book for people who need to develop CARE
Really enjoyed listening and got some great tips. Good for Hospitality leaders also. Would recommend for new leaders.
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Total5 out of 5 stars
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Ejecución5 out of 5 stars
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- Shane K.
- 04-29-24
Fairly basic but solid
Mr. Scott gives fairly basic management theory but it is well founded. For more experienced leaders this should be fairly repetitive but for new comers this can be an excellent lighthouse for growing their leadership style. I do suggest this title for everyone as even long in the tooth leaders won't be hurt by some reminders once in awhile.
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