Workplace Training

Most engineers receive adequate technical training as part of their core engineering curriculum but get virtually no help when it comes to their people skills. As a result, many engineers are grossly under prepared to face the interpersonal challenges they inevitably encounter while working alongside other engineers and engineering managers. People Skills for Engineers was created specifically to fill this training gap. WARNING: Failings with people can be the undoing of even the most talented technical team. Drawing on more than sixteen years of experience working alongside other engineers...

Listen UP Leader has been called one of the most effective and powerful books any leader can read. With invaluable and timeless content, it is a "must have" for every leader's resource library! It's a fact! Leadership is the single most important organizational factor separating the winners and the "also rans." It's the key to your business success. And who better to identify what makes a good leader than the people being led. That's what this handbook is all about! Unique in both content and format, Listen UP, Leader provides powerful insights into what employees want and need from their ...

From the bestselling author of The Speed of Trust, a revolutionary new way to lead, deemed “the defining leadership book in the 21st century” (Admiral William McRaven, author of Make Your Bed) that “every parent, teacher, and leader needs” (Esther Wojcicki, author of How to Raise...

One of the best ways to retain great talent in your business is to deliver a strong training and development program—and this book gives you the tools to do just that. Featuring the latest strides in talent development, such as social learning, hybrid training, creating videos, and more, it arms you with everything you need to upskill employees to be more effective, productive, satisfied, and loyal.

Discover the powerful secrets to creating a safe and inclusive work environment with "Navigating Professional Boundaries - A Comprehensive Guide to Preventing Sexual Harassment in the Workplace." This groundbreaking book is a must-have for anyone looking to foster a culture of respect and professionalism in their organization. As you immerse yourself in the pages of this transformative guide, you'll uncover the proven strategies and practical advice to effectively prevent and address sexual harassment in the workplace. You'll be compelled to take action as you learn how to: Develop ...

Unlock the full potential of your organization with "SOPs for Success," the essential guide to transforming business operations through simplified and effective Standard Operating Procedures. In today's fast-paced business landscape, clarity and efficiency are more critical than ever. This comprehensive eBook delves deep into the art and science of developing SOPs that not only streamline operations but also enhance productivity and employee satisfaction. Begin your journey with an exploration of why SOPs are the backbone of successful businesses. Understand the common misconceptions that ...

Have you ever wondered if you're truly smart or just busy? It’s time to discover strategies to help you work smarter, not harder. This book will teach you how to streamline your path to success with smart leadership and effective HR leadership techniques. You'll learn how to build your dream team with effective hiring strategies and conduct effective hiring interviews, transforming your hiring process into a powerful tool for growth. Investing wisely in employee orientation, training, and development is essential. A top-notch performance appraisal system paired with effective performance ...

Whether you're a manager, owner, or employee, Customer Service Training 101 gets you up to speed fast. The completely revised and updated third edition addresses every aspect of face-to-face, phone, online, social media, and self-service interactions. Using scenarios, guidelines, and practice exercises, this inspiring training manual explains what to say and do, what to avoid, and why interactions go astray.

Director of mental training for the St. Louis Cardinals and a top-tier executive coach, Dr. Jason Selk knows everything there is to know about developing the mental toughness required for achieving any goal you set for yourself. In fact, the techniques he outlines in this book are the same ones he used to help the Cardinals defeat the heavily favored Detroit Tigers in the 2006 World Series. A complete regimen from a leading expert on developing the mindset for attaining goals, Executive Toughness is your workout for ultimate success in your career and in your life.

🌟 Turn Every Conflict into Connection — at Home, Work, or Anywhere in Between 🌟 Do you ever wish difficult conversations didn’t spiral into arguments? Are you searching for proven ways to bridge cultural, generational, or workplace divides? Have you tried to resolve conflict before—only to walk away frustrated or unheard? You’re not alone. From students to CEOs, partners to parents, conflict can feel overwhelming. But what if you could turn tension into teamwork and frustration into growth? Conflict Resolution: From Adversary to Ally is your clear, compassionate guide to ...

Excellent customer service is a critical part of every business these days. Today customers have a lot more options and choices as to where they purchase the things that they want and need. If you do not give them the customer experience they are expecting, they will likely go elsewhere, often never to be seen again. While youor employees are often doing the face to face interactions with customers, it is you, the manager or other part of management that must provide the training that sets the proper atmosphere for providing quality service. From designing training programs to setting the ...

Why should diversity and inclusion matter to you and your organization? The answer lies in that one thing we all strive for: SUCCESS. When team members of all backgrounds are included, valued, and respected for their uniqueness and what they have to contribute, they truly are more creative, more committed, more collaborative, and more motivated to participate to the fullness of their potential. They move from a collection of untapped individuals to a productive “US” focused on common goals and collective achievement. Helping you reach that level of success is what this book is all about...

A radical new approach to education for learners of any age How much information is forgotten almost immediately after it is taught? How many students graduate from high school unprepared for careers where lifelong learning is essential to succeed? These problems stem from an educational system...

Author, Subject Matter Expert, and CEO, Brendan King shares his most profound lessons from working with the most violent and aggressive persons in mental health, criminal justice, law enforcement, and military combat overseas. The reader learns just how important establishing a grasp on the fundamental laws of de-escalation are prior to gaining real competency with often taught de-escalation techniques. Now with his second book, and over 15 years teaching all over the globe, leading one of the most highly regarded Crisis Prevention and Intervention training companies in the industry, anyone...

Learn how to be a leader in your own life and career with expert advice from one of the Navy's elite TOPGUN instructors. During a twenty-year career in uniform, Guy Snodgrass became one of the most skilled fighter pilots in the U.S. Navy, commanding combat jets over some of the most dangerous...

What if the beliefs holding you back weren’t facts, but unconscious biases shaped by your environment? In Break Unconscious Biases, you’ll discover how to uncover and challenge these hidden barriers, freeing yourself to think clearly, make better decisions, and take meaningful actions. This book isn’t about adding more to your plate—it’s about shedding outdated thoughts and beliefs, much like trees lose old leaves to grow anew. Learn how to: Recognize and address unconscious biases that limit your potential. Gain fresh perspectives and achieve optimal mental flow. Harness unbiased...

THE KINGDOM-LED ENTREPRENEUR SERIES 1 Polished Profits - Profit with Purpose: Boost Cashflow and Revenue Without Sacrificing Your Soul What if growing your business wasn’t just about strategy—but about surrender? Years ago, I stood at a crossroads. The Lord was calling me to leave a secure six-figure job at a prestigious hospital system to start a business—with no experience, no roadmap, and a daughter depending on me. It seemed reckless. But obedience opened the door to a life of purpose, provision, and kingdom impact. Profit with Purpose: Boost Cashflow and Revenue Without ...

A man finds himself on the top step of a stepladder; a woman removes the guard to her machine; a worker is not wearing her safety glasses in the plant. Why do these folks do these things? One tendency is to blame workers for safety errors and label their personal failings as the cause. Labeling does not solve the problems. These tendencies build dysfunctional management practices that create fear associated with your safety programs. I want to teach you a better way to analyze behaviors to understand why your employees were put in a position to take the risk in the first place.

Increasingly, new employees and junior members of any profession are encouraged - sometimes stridently - to "find a mentor!" Four decades of research reveals that the effects of mentorship can be profound and enduring; strong mentoring relationships have the capacity to transform individuals and entire organizations.

If you are bringing in your first intern, or growing your program to 1,000 interns, Intern Management is required reading to maximize the experience for both you and your interns. —Gregory V. Jaros, Co-Founder of InternConnect, Co-Founder of Diamond Management & Technology Consultants Are you interested in taking your internship program to a new level? If so, this book is for you. Intern Management shares a set of guiding principles that ensure you host an exceptional internship - every time. Intern Management outlines nine principles for designing an exceptional internship with dignity. ...