Workplace Training

Most engineers receive adequate technical training as part of their core engineering curriculum but get virtually no help when it comes to their people skills. As a result, many engineers are grossly under prepared to face the interpersonal challenges they inevitably encounter while working alongside other engineers and engineering managers. People Skills for Engineers was created specifically to fill this training gap. WARNING: Failings with people can be the undoing of even the most talented technical team. Drawing on more than sixteen years of experience working alongside other engineers...

One of the best ways to retain great talent in your business is to deliver a strong training and development program—and this book gives you the tools to do just that. Featuring the latest strides in talent development, such as social learning, hybrid training, creating videos, and more, it arms you with everything you need to upskill employees to be more effective, productive, satisfied, and loyal.

Unlock the full potential of your organization with "SOPs for Success," the essential guide to transforming business operations through simplified and effective Standard Operating Procedures. In today's fast-paced business landscape, clarity and efficiency are more critical than ever. This comprehensive eBook delves deep into the art and science of developing SOPs that not only streamline operations but also enhance productivity and employee satisfaction. Begin your journey with an exploration of why SOPs are the backbone of successful businesses. Understand the common misconceptions that ...

Increasingly, new employees and junior members of any profession are encouraged - sometimes stridently - to "find a mentor!" Four decades of research reveals that the effects of mentorship can be profound and enduring; strong mentoring relationships have the capacity to transform individuals and entire organizations.

When people are kept from moving - whether they're sitting through a presentation or stuck behind a desk - they become restless, and their attention waivers. Yet most training ignores the innate human desire for motion, resulting in participants learning less.

If you want to sound like a leader, stop speaking like a team player. Speak Like a CEO is the definitive guide to mastering executive-level communication without the fluff, filler, or fragile qualifiers that sabotage authority. Whether you're climbing into leadership or already sitting at the table, your words are your strategy—and weak language kills strong ideas. This isn’t another book about being confident or networking better. It’s a tactical playbook for professionals ready to shed people-pleasing speech patterns and start commanding rooms with clarity, control, and calculated ...

Reimagine Online Training: Transform Employee Engagement with Gamification Tired of boring PowerPoint, uninspired PDFs, and outdated e-Learning methods? It’s time to revolutionize your approach to training. Office Arcade is your playbook for leveraging gamification to create fun, engaging, and impactful learning experiences that drive results. Designed for HR leaders, instructional designers, marketers, and product managers, this step-by-step guide will empower you to rethink how you deliver training and motivate your teams. Inside, you’ll discover: • The Four Pillars of Gamification:...

Unlock the #1 career skill that transforms how you’re seen, heard, and respected at work. Do you ever struggle to speak up in meetings, set healthy boundaries, or push back on unreasonable requests? Do you sometimes fear that being direct will make you look aggressive—or that staying quiet will leave you overlooked? The truth is, communication can make or break your career. And the difference between being passed over and being promoted often comes down to one skill: assertiveness. In Effective & Assertive Communication at Work, you’ll discover 50 proven scripts and practical ...

Whether you're a manager, owner, or employee, Customer Service Training 101 gets you up to speed fast. The completely revised and updated third edition addresses every aspect of face-to-face, phone, online, social media, and self-service interactions. Using scenarios, guidelines, and practice exercises, this inspiring training manual explains what to say and do, what to avoid, and why interactions go astray.

Want to go from receptionist to CEO? You need to excel at your current tasks before you begin to climb the corporate ladder. The New Receptionist addresses every area where a receptionist, secretary or assistant should excel, for example, mastering travel and time zones, IT and security, knowledge of privacy laws and what they mean in the work environment as well as daily duties such as good communication skills. THE NEW RECEPTIONIST therefore offers essential skills for the new or career-driven receptionist or assistant, receptionists who are entering the business world from other ...

Director of mental training for the St. Louis Cardinals and a top-tier executive coach, Dr. Jason Selk knows everything there is to know about developing the mental toughness required for achieving any goal you set for yourself. In fact, the techniques he outlines in this book are the same ones he used to help the Cardinals defeat the heavily favored Detroit Tigers in the 2006 World Series. A complete regimen from a leading expert on developing the mindset for attaining goals, Executive Toughness is your workout for ultimate success in your career and in your life.

Listen UP Leader has been called one of the most effective and powerful books any leader can read. With invaluable and timeless content, it is a "must have" for every leader's resource library! It's a fact! Leadership is the single most important organizational factor separating the winners and the "also rans." It's the key to your business success. And who better to identify what makes a good leader than the people being led. That's what this handbook is all about! Unique in both content and format, Listen UP, Leader provides powerful insights into what employees want and need from their ...

What if the beliefs holding you back weren’t facts, but unconscious biases shaped by your environment? In Break Unconscious Biases, you’ll discover how to uncover and challenge these hidden barriers, freeing yourself to think clearly, make better decisions, and take meaningful actions. This book isn’t about adding more to your plate—it’s about shedding outdated thoughts and beliefs, much like trees lose old leaves to grow anew. Learn how to: Recognize and address unconscious biases that limit your potential. Gain fresh perspectives and achieve optimal mental flow. Harness unbiased...

Excellent customer service is a critical part of every business these days. Today customers have a lot more options and choices as to where they purchase the things that they want and need. If you do not give them the customer experience they are expecting, they will likely go elsewhere, often never to be seen again. While youor employees are often doing the face to face interactions with customers, it is you, the manager or other part of management that must provide the training that sets the proper atmosphere for providing quality service. From designing training programs to setting the ...

Discover the powerful secrets to creating a safe and inclusive work environment with "Navigating Professional Boundaries - A Comprehensive Guide to Preventing Sexual Harassment in the Workplace." This groundbreaking book is a must-have for anyone looking to foster a culture of respect and professionalism in their organization. As you immerse yourself in the pages of this transformative guide, you'll uncover the proven strategies and practical advice to effectively prevent and address sexual harassment in the workplace. You'll be compelled to take action as you learn how to: Develop ...

Meetings have become a pain point for millions, wasting time, money, and energy. But in reality, meetings are at the heart of effective organizations. In Make Meetings Matter, business consultant Paul Axtell reaffirms the importance of meetings and reimagines them using the vital foundation of conversation. With real-life examples and actionable advice, this revolutionary book will teach you to redesign meetings to achieve results, move projects forward, and build relationships that make remarkable work possible.

Five separate erotica authors pen their steamiest, most forbidden fantasies. A break from collections of plot-less and unimaginative tales ripped from online sites, A VP TABOO Anthology delivers a satisfying and no-holds-barred selection of lascivious delights. Expand your horizons as the anthology's ladies, from young to old, have their secret desires fulfilled while making the men in their lives' wildest, hottest dreams come true.

A man finds himself on the top step of a stepladder; a woman removes the guard to her machine; a worker is not wearing her safety glasses in the plant. Why do these folks do these things? One tendency is to blame workers for safety errors and label their personal failings as the cause. Labeling does not solve the problems. These tendencies build dysfunctional management practices that create fear associated with your safety programs. I want to teach you a better way to analyze behaviors to understand why your employees were put in a position to take the risk in the first place.

Author, Subject Matter Expert, and CEO, Brendan King shares his most profound lessons from working with the most violent and aggressive persons in mental health, criminal justice, law enforcement, and military combat overseas. The reader learns just how important establishing a grasp on the fundamental laws of de-escalation are prior to gaining real competency with often taught de-escalation techniques. Now with his second book, and over 15 years teaching all over the globe, leading one of the most highly regarded Crisis Prevention and Intervention training companies in the industry, anyone...

Why should diversity and inclusion matter to you and your organization? The answer lies in that one thing we all strive for: SUCCESS. When team members of all backgrounds are included, valued, and respected for their uniqueness and what they have to contribute, they truly are more creative, more committed, more collaborative, and more motivated to participate to the fullness of their potential. They move from a collection of untapped individuals to a productive “US” focused on common goals and collective achievement. Helping you reach that level of success is what this book is all about...