Workplace Training

When people are kept from moving - whether they're sitting through a presentation or stuck behind a desk - they become restless, and their attention waivers. Yet most training ignores the innate human desire for motion, resulting in participants learning less.

Increasingly, new employees and junior members of any profession are encouraged - sometimes stridently - to "find a mentor!" Four decades of research reveals that the effects of mentorship can be profound and enduring; strong mentoring relationships have the capacity to transform individuals and entire organizations.

Whether you're a manager, owner, or employee, Customer Service Training 101 gets you up to speed fast. The completely revised and updated third edition addresses every aspect of face-to-face, phone, online, social media, and self-service interactions. Using scenarios, guidelines, and practice exercises, this inspiring training manual explains what to say and do, what to avoid, and why interactions go astray.

Director of mental training for the St. Louis Cardinals and a top-tier executive coach, Dr. Jason Selk knows everything there is to know about developing the mental toughness required for achieving any goal you set for yourself. In fact, the techniques he outlines in this book are the same ones he used to help the Cardinals defeat the heavily favored Detroit Tigers in the 2006 World Series. A complete regimen from a leading expert on developing the mindset for attaining goals, Executive Toughness is your workout for ultimate success in your career and in your life.

If you are bringing in your first intern, or growing your program to 1,000 interns, Intern Management is required reading to maximize the experience for both you and your interns. —Gregory V. Jaros, Co-Founder of InternConnect, Co-Founder of Diamond Management & Technology Consultants Are you interested in taking your internship program to a new level? If so, this book is for you. Intern Management shares a set of guiding principles that ensure you host an exceptional internship - every time. Intern Management outlines nine principles for designing an exceptional internship with dignity. ...

Most engineers receive adequate technical training as part of their core engineering curriculum but get virtually no help when it comes to their people skills. As a result, many engineers are grossly under prepared to face the interpersonal challenges they inevitably encounter while working alongside other engineers and engineering managers. People Skills for Engineers was created specifically to fill this training gap. WARNING: Failings with people can be the undoing of even the most talented technical team. Drawing on more than sixteen years of experience working alongside other engineers...

In this groundbreaking comprehensive analysis, based on more than 25 five years of in-depth surveys involving 100,000 men and women across dozens of Fortune 500 companies, Barbara Annis and Keith Merron provide a deeper understanding of the multiplicity of forces that have combined to create and perpetuate gender inequality. Gender Intelligence exposes common false assumptions that prevent men and women from successfully performing together at work.

A man finds himself on the top step of a stepladder; a woman removes the guard to her machine; a worker is not wearing her safety glasses in the plant. Why do these folks do these things? One tendency is to blame workers for safety errors and label their personal failings as the cause. Labeling does not solve the problems. These tendencies build dysfunctional management practices that create fear associated with your safety programs. I want to teach you a better way to analyze behaviors to understand why your employees were put in a position to take the risk in the first place.

I have heard story after story from supervisors desperately wanting to know how to avoid being overwhelmed with stress while leading their team. Far too many people are put into supervisory positions without being prepared for the role. They feel as if they are walking a tightrope with no safety net. Mastering the 12 skills outlined in this book positions a supervisor to reduce their own stress, increase the performance of their people, and have all of the right tools in their toolbox to build a top-performing and happy team!

This book was created in response to the support and request of over 58,000 DEI Practitioners who wanted a more defined and standardized way to implementing a best-in-class neurodiversity program. For DEI Practitioners working to create more inclusive workplaces, understanding neurodiversity is essential. By recognizing and valuing the strengths and perspectives of neurodivergent individuals, organizations can tap into a rich pool of talent and creativity. This book was created to provide DEI Practitioners with the key components needed to develop and execute a best-in-class Neurodiversity ...

10xers can tackle a company’s toughest problems, improve their strongest assets, and blaze a path to success. With the rapid digitization of every conceivable product and service, the environment has transformed so fast that every organization must be equipped with these phenomenally gifted employees to keep up. Game Changer provides proven strategies on how your company can create the right environment for top talent and breakthrough success by upending traditional business practices.

Meetings have become a pain point for millions, wasting time, money, and energy. But in reality, meetings are at the heart of effective organizations. In Make Meetings Matter, business consultant Paul Axtell reaffirms the importance of meetings and reimagines them using the vital foundation of conversation. With real-life examples and actionable advice, this revolutionary book will teach you to redesign meetings to achieve results, move projects forward, and build relationships that make remarkable work possible.

Do you find yourself at a loss for words when you need to communicate with someone? This book will help you break the cycle of communicating ineffectively by teaching you how to read people's reactions and understand what they are thinking.

The following is a quick guide to the SharePoint 2013 Enterprise environment. It is meant to guide one through the interface utilizing a brisk and through fashion. Topics covered include install and set-up of SharePoint 2013 Enterprise, Creating mySites, Creating Community Sites, Creating Community Portals, working with new pages, adding a document to a library, working with views, blogs and web parts amongst other topics.

This book is about the stuff you learn when you've worked for a boss you'd swear jumped out of a Dilbert cartoon; worked in a business whose performance careened up and down like a runaway clown car; when you've faced legal or ethical problems that needed the wisdom of Solomon to sort out while they roiled your guts at night; or when you've sat on the stand across from some third-rate Perry Mason, or tried to be one yourself.

The Covid crisis has been a proving ground of sorts for business leaders, forcing them to adapt to new realities and unprecedented uncertainty. Leading through it has often been painful, but it’s also produced valuable lessons about rallying employees, navigating global pressures, and finding opportunity amid hardship. Leadership in Crisis profiles leaders of a range of business from auto giants like Telsa and General Motors to Moderna, the upstart that developed a Covid-19 vaccine, to a small grocery store in North Carolina.

No employer wants its employees to be bullied and harassed at the workplace. On the contrary, most employers offer an anti-harassment training to ensure employees understand company policy and legislation on workplace harassment. However, anti-harassment training typically focuses on definitions, rights of employers and employees, and complaint resolution processes. While this information is essential, anti-harassment training fails to allow for an interrogation of participant’s social location, positonality, and intersectionalty (who am I). Moreover, facilitators often teach anti-...

Adventures in Coaching introduces Coaching as an approach for managing people, improving performance and solving problems. Research shows that learning is often better retained when made fun and stimulating. This book delivers the most rigorous and advanced textbook coaching theory, including the GROW model, in a uniquely engaging and mesmerising manner. The structure and sequence of the material is based on a tried and tested progression that the author has refined through his training and workshops with hundreds of people.