Workplace Training

You know exactly what you meant to say. What came out was something else. Maybe your sentences trail off right before the important word. Maybe you talk fast under pressure and lose your own point somewhere in the middle of it. Maybe you've been told your whole life to "just be more confident,"...

Leo Santana clicked the midnight job ad because the pay was high and the staff photos looked like the secret he’d been circling for months. He told himself it was only a uniform. He told himself he could leave. The Cream Parlor does not do "halfway." Manager Helen Falls never names what the diner really serves. She only asks how long he’s worn lace under his clothes, whether he’s ever touched hormones, and if he can smile while he’s touched. He signs. By morning the shakes are mandatory, the name tag says Lola, and the gingham is already too tight across an ever-expanding chest. ...

Learn how to use Microsoft 365 Copilot in the real work you do every day. Microsoft 365 Copilot is changing the way people work, but many employees are still asking the same practical question: How do I actually use Copilot to save time and get better results? The Copilot Workday answers that question simply. This book is a practical, easy-to-follow guide for everyday Microsoft 365 users who want to understand how Copilot can help with meetings, email, documents, spreadsheets, presentations, reports, updates, and daily communication. You do not need to be technical. You do not need to be an...

A researcher and consultant burrows deep inside the heads of one modern two-career couple to examine how each partner processes the workday—revealing how a more nuanced understanding of the brain can allow us to better organize, prioritize, recall, and sort our daily lives. Emily and Paul are...

Listen UP Leader has been called one of the most effective and powerful books any leader can read. With invaluable and timeless content, it is a "must have" for every leader's resource library! It's a fact! Leadership is the single most important organizational factor separating the winners and the "also rans." It's the key to your business success. And who better to identify what makes a good leader than the people being led. That's what this handbook is all about! Unique in both content and format, Listen UP, Leader provides powerful insights into what employees want and need from their ...

One of the best ways to retain great talent in your business is to deliver a strong training and development program—and this book gives you the tools to do just that. Featuring the latest strides in talent development, such as social learning, hybrid training, creating videos, and more, it arms you with everything you need to upskill employees to be more effective, productive, satisfied, and loyal. 

Most engineers receive adequate technical training as part of their core engineering curriculum but get virtually no help when it comes to their people skills. As a result, many engineers are grossly under prepared to face the interpersonal challenges they inevitably encounter while working alongside other engineers and engineering managers. People Skills for Engineers was created specifically to fill this training gap. WARNING: Failings with people can be the undoing of even the most talented technical team. Drawing on more than sixteen years of experience working alongside other engineers...

Real skills for the moments your training manual doesn't cover. Every shift brings a version of the same moment: someone is upset, confused, or pushing back, and you are the person standing there. Conflict Resolution and Communication Skills for Security Officers is a practical, people-first guide built for exactly that moment, written by a security operations manager who has spent years coordinating officers, training new hires, and handling the calls that come in when something goes wrong. This expanded Second Edition walks through a preface and 14 chapters, covering: De-escalation ...

She's a DoorDash driver who gets mistaken for an intern. He's a billionaire CEO, a single dad, and a man who never misses a detail. The only thing he didn't see coming... was her.

Evan Polk is the only man at the Greenfield Cafe—awkward, ignored, and ordered around by the beautiful women who own the floor. He stays because he needs the job. Then one forgotten bottle in the storage room rewrites the rules. He wakes as Ella: softer, fuller, and already answering to a new name. The owner, the manager, and the coworker who once mocked him take control of the adjustment. A private doctor confirms the truth Ella already feels in her body—the change is permanent. Relief will be required on a strict schedule. And the cafe suddenly has a new specialty the regulars cannot ...

Austin has a secret. Another side, that no one knows about, not even his wife. Austin enjoys dressing as a woman. He isn't able to do it often and usually it just mean wearing something silky or lacy under his clothing. He puts on makeup in the bathroom and practices his feminine speech, only to observe himself as Alexandra in the mirror. What he would give to be able to live as his alter ego, to experience just one night even, as a sexy submissive woman, dominated, ravished, and pleasured by a strong handsome man with a big... personality. When Mr.Harrell, tall handsome and suave, stops by...

He was hired to design the perfect user interface. He became the interface. Samen Heath is drowning. A freelance web architect crippled by decision fatigue and mounting debt, he spends his days paralyzed by the noise of modern life. When the enigmatic behavioral specialist Xanor North offers him a five-figure contract to rebrand his exclusive clinic, Samen thinks he’s found a lifeline. But the North Clinic doesn't want a website that looks compliant. It wants a designer who understands submission. It starts with a "bio-feedback suit"—a layer of second-skin latex to monitor his stress. ...

A Fortress is Only as Strong as Its Front Desk We spend billions on state-of-the-art security systems: high-definition cameras, biometric turnstiles, encrypted badges, and cutting-edge visitor software. But malicious actors know a secret that corporate binders ignore: they don’t need to hack the firewall if they can just convince the person at the front door to let them in. In The Human Barrier: Social Engineering Defense for Security Guards, Desk Officers, and Frontline Protectors, Nathaniel Wood Clayton delivers a masterclass in physical security that strips away complex cyber-jargon ...

Industrial-Organizational Psychology" is a comprehensive guide that looks into the dynamic field of industrial-organizational (I-O) psychology. This book provides a thorough introduction to the principles, theories, and applications of I-O psychology, offering readers a deeper understanding of the factors that shape behavior and performance in the workplace. From employee selection and training to leadership development and organizational culture, readers will explore key topics such as job analysis, motivation, teamwork, work-life balance, and organizational development. Through real-world...

Managing poor performance is one of the toughest leadership challenges. S.C.O.R.E Performance Counseling provides a practical, step-by-step approach to turn around problem behaviors while maintaining positive working relationships. In this book, you'll discover: The SCORE Method - A proven 9-step process for addressing performance gaps in a supportive way How to focus on behaviors, not personalities - Strategies to provide clear, objective feedback The power of perspective - Techniques to understand the employee's viewpoint while upholding expectations Active listening skills that turn ...

Want to go from receptionist to CEO? You need to excel at your current tasks before you begin to climb the corporate ladder. The New Receptionist addresses every area where a receptionist, secretary or assistant should excel, for example, mastering travel and time zones, IT and security, knowledge of privacy laws and what they mean in the work environment as well as daily duties such as good communication skills. THE NEW RECEPTIONIST therefore offers essential skills for the new or career-driven receptionist or assistant, receptionists who are entering the business world from other ...

Respect in the Workplace is everyone’s business, and YOU HAVE TO GIVE IT TO GET IT. Want to learn how? This powerful book is your blueprint of actionable strategies and techniques, including practical and simple methods that can work in any organization. With Respect in the Workplace, you will learn simple, tried-and- tested tips to: Make workplace respect an ongoing commitment; Recognize the behaviors that can cause disrespect; Foster a respectful customer experience that keeps them coming back. Learn the importance of workplace respect and find out what it MEANS to you, your co-workers,...

AI Literacy for the Modern Workplace is a practical guide designed to help employees and organisations navigate the evolving world of artificial intelligence. Covering everything from foundational AI concepts and workplace applications to ethical considerations and leadership strategies, this book equips readers with the skills, mindset, and confidence to work effectively alongside AI. Through real-world case studies, actionable insights, and a strong focus on ethical AI use, it empowers professionals to thrive in an increasingly automated and data-driven environment.

For safety managers, supervisors, business leaders, and frontline employees who are tired of treating safety as a compliance exercise. Safety shouldn't be a paperwork program. It shouldn't be a monthly meeting, a checklist, or a slogan hanging on a breakroom wall. Most importantly, it shouldn't be something employees endure simply because management says so. In Safety Is NOT a Four Letter Word, safety professional Jay Anderson challenges many of the assumptions that have prevented organizations from building truly effective safety cultures. Drawing from real-world experience, practical ...

Human Resource Management is the backbone of management sciences and arts. It borrows many psychological theories, practices, strategies, and procedures that help them manage humans’ ever-changing nature as social animals. Every change in society reflects in the HRM, which is the purpose of this book. The psychology of HRM is all about the psychological principles that can simplify, modify, and help HR professionals manage human resources in organizations and other business, social, and cultural institutes. Ali Muattar is a serial entrepreneur, psychologist, and researcher with academic ...