Workplace Training

From the bestselling author of The Speed of Trust, a revolutionary new way to lead, deemed “the defining leadership book in the 21st century” (Admiral William McRaven, author of Make Your Bed) that “every parent, teacher, and leader needs” (Esther Wojcicki, author of How to Raise...

Listen UP Leader has been called one of the most effective and powerful books any leader can read. With invaluable and timeless content, it is a "must have" for every leader's resource library! It's a fact! Leadership is the single most important organizational factor separating the winners and the "also rans." It's the key to your business success. And who better to identify what makes a good leader than the people being led. That's what this handbook is all about! Unique in both content and format, Listen UP, Leader provides powerful insights into what employees want and need from their ...

Have you ever wondered if you're truly smart or just busy? It’s time to discover strategies to help you work smarter, not harder. This book will teach you how to streamline your path to success with smart leadership and effective HR leadership techniques. You'll learn how to build your dream team with effective hiring strategies and conduct effective hiring interviews, transforming your hiring process into a powerful tool for growth. Investing wisely in employee orientation, training, and development is essential. A top-notch performance appraisal system paired with effective performance ...

One of the best ways to retain great talent in your business is to deliver a strong training and development program—and this book gives you the tools to do just that. Featuring the latest strides in talent development, such as social learning, hybrid training, creating videos, and more, it arms you with everything you need to upskill employees to be more effective, productive, satisfied, and loyal. 

Most training works in theory. But fails when it matters. People complete the course. They understand the content. They even say it was useful. And then nothing changes. The same mistakes happen. The same issues return. The same question gets asked: “Didn’t we already train this?” This book solves that problem. Not by improving content. By changing how training is designed. Instead of focusing on what people need to know, this book shows you how to design for what people need to do—especially when: the situation is unclear time is limited pressure is high and there is no time to ...

If you are bringing in your first intern, or growing your program to 1,000 interns, Intern Management is required reading to maximize the experience for both you and your interns. —Gregory V. Jaros, Co-Founder of InternConnect, Co-Founder of Diamond Management & Technology Consultants Are you interested in taking your internship program to a new level? If so, this book is for you. Intern Management shares a set of guiding principles that ensure you host an exceptional internship - every time. Intern Management outlines nine principles for designing an exceptional internship with dignity. ...

Whether you're a manager, owner, or employee, Customer Service Training 101 gets you up to speed fast. The completely revised and updated third edition addresses every aspect of face-to-face, phone, online, social media, and self-service interactions. Using scenarios, guidelines, and practice exercises, this inspiring training manual explains what to say and do, what to avoid, and why interactions go astray.

A man finds himself on the top step of a stepladder; a woman removes the guard to her machine; a worker is not wearing her safety glasses in the plant. Why do these folks do these things? One tendency is to blame workers for safety errors and label their personal failings as the cause. Labeling does not solve the problems. These tendencies build dysfunctional management practices that create fear associated with your safety programs. I want to teach you a better way to analyze behaviors to understand why your employees were put in a position to take the risk in the first place.

A radical new approach to education for learners of any age How much information is forgotten almost immediately after it is taught? How many students graduate from high school unprepared for careers where lifelong learning is essential to succeed? These problems stem from an educational system...

He commands the sky. She controls the ground. Captain Garret North is used to having absolute authority. Behind the reinforced door of his Boeing 777, his word is law. Arrogant, charming, and secretly exhausted by the constant burden of leadership, he assumes his Dubai layover will follow a standard, predictable flight plan: a luxury penthouse, an expensive bottle of wine, and the effortless seduction of the newest addition to his cabin crew. Valerie Frost does not do predictable. Ice-cold, impeccably dressed, and completely unimpressed by the captain's cocky charm, she accepts his dinner ...

Most engineers receive adequate technical training as part of their core engineering curriculum but get virtually no help when it comes to their people skills. As a result, many engineers are grossly under prepared to face the interpersonal challenges they inevitably encounter while working alongside other engineers and engineering managers. People Skills for Engineers was created specifically to fill this training gap. WARNING: Failings with people can be the undoing of even the most talented technical team. Drawing on more than sixteen years of experience working alongside other engineers...

Mandatory training is everywhere. Annual compliance modules. Policy refreshers. Certification requirements. Everyone completes them. Nothing changes. People still make the wrong decisions. Critical steps are missed. Risk doesn’t go away. Because the goal was never performance. The goal was to check the box. Just Enough Training challenges that model. It introduces a simple but uncomfortable truth: Training is not successful when it is completed. It is successful when people can perform— correctly, consistently, and under real conditions. This book shows you how to redesign mandatory ...

He was hired to design the perfect user interface. He became the interface. Samen Heath is drowning. A freelance web architect crippled by decision fatigue and mounting debt, he spends his days paralyzed by the noise of modern life. When the enigmatic behavioral specialist Xanor North offers him a five-figure contract to rebrand his exclusive clinic, Samen thinks he’s found a lifeline. But the North Clinic doesn't want a website that looks compliant. It wants a designer who understands submission. It starts with a "bio-feedback suit"—a layer of second-skin latex to monitor his stress. ...

What if the beliefs holding you back weren’t facts, but unconscious biases shaped by your environment? In Break Unconscious Biases, you’ll discover how to uncover and challenge these hidden barriers, freeing yourself to think clearly, make better decisions, and take meaningful actions. This book isn’t about adding more to your plate—it’s about shedding outdated thoughts and beliefs, much like trees lose old leaves to grow anew. Learn how to: Recognize and address unconscious biases that limit your potential. Gain fresh perspectives and achieve optimal mental flow. Harness unbiased...

This book was created in response to the support and request of over 58,000 DEI Practitioners who wanted a more defined and standardized way to implementing a best-in-class neurodiversity program. For DEI Practitioners working to create more inclusive workplaces, understanding neurodiversity is essential. By recognizing and valuing the strengths and perspectives of neurodivergent individuals, organizations can tap into a rich pool of talent and creativity. This book was created to provide DEI Practitioners with the key components needed to develop and execute a best-in-class Neurodiversity ...

Respect in the Workplace is everyone’s business, and YOU HAVE TO GIVE IT TO GET IT. Want to learn how? This powerful book is your blueprint of actionable strategies and techniques, including practical and simple methods that can work in any organization. With Respect in the Workplace, you will learn simple, tried-and- tested tips to: Make workplace respect an ongoing commitment; Recognize the behaviors that can cause disrespect; Foster a respectful customer experience that keeps them coming back. Learn the importance of workplace respect and find out what it MEANS to you, your co-workers,...

Want to go from receptionist to CEO? You need to excel at your current tasks before you begin to climb the corporate ladder. The New Receptionist addresses every area where a receptionist, secretary or assistant should excel, for example, mastering travel and time zones, IT and security, knowledge of privacy laws and what they mean in the work environment as well as daily duties such as good communication skills. THE NEW RECEPTIONIST therefore offers essential skills for the new or career-driven receptionist or assistant, receptionists who are entering the business world from other ...

Unlock the full potential of your organization with "SOPs for Success," the essential guide to transforming business operations through simplified and effective Standard Operating Procedures. In today's fast-paced business landscape, clarity and efficiency are more critical than ever. This comprehensive eBook delves deep into the art and science of developing SOPs that not only streamline operations but also enhance productivity and employee satisfaction. Begin your journey with an exploration of why SOPs are the backbone of successful businesses. Understand the common misconceptions that ...

Learn how to be a leader in your own life and career with expert advice from one of the Navy's elite TOPGUN instructors. During a twenty-year career in uniform, Guy Snodgrass became one of the most skilled fighter pilots in the U.S. Navy, commanding combat jets over some of the most dangerous...

Workplace safety is not just a requirement—it is a responsibility that protects lives, prevents injuries, and keeps operations running effectively. This guide delivers a clear, structured review of the essential principles behind modern safety programs, helping you understand how hazards are identified, risks are controlled, and compliance is achieved in real-world environments. This guide covers the full spectrum of workplace safety topics, including hazard identification, risk assessment, OSHA standards, fire protection, electrical safety, lockout and tagout procedures, confined spaces,...