Mediation Marketing
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Dealing with Difficult People
- By: Roy Lilley
- Narrated by: Timothy Andrés Pabon
- Length: 3 hrs and 41 mins
- Unabridged
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Workplaces are filled with all types of people, and some of them can be very difficult to get along with. By understanding difficult people and their behaviors, a savvy individual can resolve the awkward and problematic situations they create. Dealing with Difficult People looks at difficult behavior - what drives it and how to cope with it by managing aggression, avoiding awkward situations, and keeping calm. This third edition provides tools and techniques for dealing with difficult customers, difficult people in the digital sphere, and difficult bosses.
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Skip it
- By Tim on 01-12-22
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Dealing with Difficult People
- Narrated by: Timothy Andrés Pabon
- Length: 3 hrs and 41 mins
- Release date: 05-28-19
- Language: English
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Workplaces are filled with all types of people, and some of them can be very difficult to get along with. By understanding difficult people and their behaviors, a savvy individual can resolve the awkward and problematic situations they create....
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The Dealmaker's Ten Commandments
- Ten Essential Tools for Business Forged in the Trenches of Hollywood
- By: Jeff B. Cohen
- Narrated by: Jeff B. Cohen
- Length: 4 hrs and 18 mins
- Unabridged
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The Dealmaker's Ten Commandments contains a practical, no-nonsense methodology for negotiating deals, managing your time, and handling crisis all at the highest level. Peppered with entertainment industry war stories, The Dealmaker's Ten Commandments has been forged in the white-hot crucible of brutal transactional combat.
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I love this guy
- By Philo on 09-25-15
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The Dealmaker's Ten Commandments
- Ten Essential Tools for Business Forged in the Trenches of Hollywood
- Narrated by: Jeff B. Cohen
- Length: 4 hrs and 18 mins
- Release date: 06-07-15
- Language: English
- The Dealmaker's Ten Commandments contains a practical, no-nonsense methodology for negotiating deals, managing your time, and handling crisis all at the highest level....
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Mastering the Irate Caller
- The Book Every Call Center Must Have
- By: Joshua Martin
- Narrated by: Ron Ganger
- Length: 1 hr and 38 mins
- Unabridged
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This book is the product of his research - a culmination of tips, strategies, and almost two decades of experience in the call center field. It requires a paradigm shift - from being the victim of angry, threatening callers, to gaining the necessary tools and insights to stay calm and centered amidst chaos without taking others’ actions personally. Mastering the Irate Caller is a treasure chest of strategies that will help improve employee morale, customer retention, and mental health in the call center field.
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Simply Fantastic!
- By Kindle Customer on 06-26-24
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Mastering the Irate Caller
- The Book Every Call Center Must Have
- Narrated by: Ron Ganger
- Series: The Book Every Call Center Must Have, Book 1
- Length: 1 hr and 38 mins
- Release date: 03-17-21
- Language: English
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Mastering the Irate Caller is a treasure chest of strategies that will help improve employee morale, customer retention, and mental health in the call center field....
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Powerful Phrases for Effective Customer Service
- Over 700 Ready-to-Use Phrases and Scripts That Really Get Results
- By: Renee Evenson
- Narrated by: Kelly D’Ambrosio
- Length: 7 hrs and 58 mins
- Unabridged
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Dealing with customers isn't easy, they aren't always right or even pleasant. Business author Renée Evenson ensures you’ll always have the right words to defuse tense interactions. Practical and insightful, this book ensures you’ll never again be at a loss for what to say to customers. In Powerful Phrases for Effective Customer Service, she covers 30 challenging customer behaviors and 20 common employee-caused negative encounters.
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Powerful Phrases for Effective Customer Service
- Over 700 Ready-to-Use Phrases and Scripts That Really Get Results
- Narrated by: Kelly D’Ambrosio
- Length: 7 hrs and 58 mins
- Release date: 08-30-22
- Language: English
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Dealing with customers isn't easy, they aren't always right or even pleasant. Business author Renée Evenson ensures you’ll always have the right words to defuse tense interactions.
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Negotiating with Tough Customers
- Never Take "No!" for a Final Answer and Other Tactics to Win at the Bargaining Table
- By: Steve Reilly
- Narrated by: Steven Menasche
- Length: 5 hrs and 36 mins
- Unabridged
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Negotiation is the middle ground between capitulation and stonewalling, a back and forth between two parties trying to reach agreement. If a price or other term is nonnegotiable, there is no give and take, just "take it or leave it". You may think you are negotiating, but if the other side isn't playing, you aren't either. Regardless of the industry, situation, or product, the two most common mistakes negotiators make are: 1. They give ground too easily, and 2. They get nothing in return.
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Different view on negotiations
- By Ken on 01-24-17
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Negotiating with Tough Customers
- Never Take "No!" for a Final Answer and Other Tactics to Win at the Bargaining Table
- Narrated by: Steven Menasche
- Length: 5 hrs and 36 mins
- Release date: 06-11-16
- Language: English
- Negotiating with Tough Customers provides proven methods for holding your ground against (seemingly) more powerful negotiators....
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How to Complain
- ...And Get What You Deserve
- By: Deb Graham
- Narrated by: Shelly vanderGaag
- Length: 1 hr and 33 mins
- Unabridged
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Face it - we are a nation of complainers. We complain when our team loses, when the TV program's dull, when the weather turns on us. We grumble about bad politicians and stupid laws and shoes that pinch. The average American complains an average of 20 times a day! You need to know how to complain effectively, to make your voice heard. A smart consumer will save money, time, and aggravation.
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Short Sweet and to the Point
- By Kevin on 04-24-21
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How to Complain
- ...And Get What You Deserve
- Narrated by: Shelly vanderGaag
- Length: 1 hr and 33 mins
- Release date: 03-06-17
- Language: English
- Face it - we are a nation of complainers....
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Negotiating: Negotiation Mistakes and Mediation Skills for Beginners
- By: Tom Hendrix
- Narrated by: Doug Greene
- Length: 48 mins
- Unabridged
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Some elements of negotiating are often neglected when people discuss the art of such an important event. Negotiation skills involve many different aspects, such as reading the other person’s intentions and boundaries, mediation skills, decision-making, preparation, clarifying information to communicate better, etc. These topics will all be touched on in this essential guide. You will learn to become more familiar with the many practices of negotiation, as well as avoid typical mistakes that have caused too many novices to miss out on what they could have gotten out of a deal.
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Negotiating: Negotiation Mistakes and Mediation Skills for Beginners
- Narrated by: Doug Greene
- Length: 48 mins
- Release date: 01-12-21
- Language: English
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Some elements of negotiating are often neglected when people discuss the art of such an important event. Negotiation skills involve many different aspects, such as reading the other person’s intentions and boundaries, mediation skills, decision-making, preparation....
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Konfliktgespräche in der Apotheke
- By: Karin Diesner
- Narrated by: Karin Diesner
- Length: 1 hr and 9 mins
- Unabridged
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Konflikte meistern mit Fingerspitzengefühl. Hören Sie, wie Sie auch schwierige Kunden in der Apotheke erfolgreich beraten können! Typische Konfliktsituationen und Fallstricke in der Apotheke werden analysiert und Verbesserungen aufgezeigt: Mit drei Grundregeln kritische Situationen erfolgreich meistern, Konfliktpotenziale frühzeitig erkennen und vermeiden. Sicher und kompetent: Ob am Telefon oder im HV Diskussionen mit schwierigen Kunden? Für Sie ab jetzt kein Problem mehr!
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Konfliktgespräche in der Apotheke
- Narrated by: Karin Diesner
- Length: 1 hr and 9 mins
- Release date: 06-11-19
- Language: German
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Hören Sie, wie Sie auch schwierige Kunden in der Apotheke erfolgreich beraten können! Typische Konfliktsituationen und Fallstricke...
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