Health Services Management

Press Ganey's chief nursing officer Christina Dempsey has worked everywhere in healthcare, from the ward floor to the hospital boardroom. She has also experienced the system as a patient and as a family member of a critically ill patient. In The Antidote to Suffering, this 30-year healthcare veteran and patient-experience thought leader argues that the key to improving healthcare is to reduce the suffering - physical, psychological, and emotional - of patients and caregivers alike through Compassionate Connected CareTM.

Imagine what would happen if you could quickly elevate the EQ score of everyone in your organization. Profitability, retention, and customer satisfaction would soar! Studies prove that emotional intelligence - knowing how to manage emotions, empathize, build relationships, and more - drives performance. But how do you get naturally resistant people to practice new ways of thinking?

Linda Kaplan Thaler and Robin Koval have moved to the top of the advertising industry by following a simple but powerful philosophy: it pays to be nice. While so many companies encourage a dog-eat-dog mentality, The Kaplan Thaler Group has succeeded through chocolate and flowers.

Research shows that nothing impacts patient experiences more than the quality of communication. The key to better healthcare outcomes is communication. Over the past four decades, the Academy of Communication in Healthcare has worked tirelessly with health systems, teaching communication skills that put relationships - between patients and providers, as well as among providers - at the center of care. Now, for the first time, ACH's proven and effective methodology is detailed in this invaluable step-by-step guide.

Protect your gut health with this life-changing guidebook — unlock your body’s natural ability to thrive! Are you tired of struggling with gut pain that causes you to be moody all the time and makes you feel less productive? Do you want to maintain a healthy gut and hormonal balance as you age but have no idea how to get started? Have you tried anything and everything to improve your health, but nothing seems to work? As surprising as this may sound, it all boils down to one thing: Listening to your gut.

Conquer the CDR RD or RDN Exam is a concise study guide designed to help aspiring dietitians focus on the key concepts tested in the Commission on Dietetic Registration (CDR) exam. This book provides a structured overview of essential topics, including medical nutrition therapy, food service management, public health nutrition, and metabolic processes. By summarizing core principles, it enables readers to identify areas where further study is needed. This guide is not a comprehensive textbook and does not include practice questions. Instead, it serves as a supplement to more detailed study ...

Health care is in the midst of a massive disruption. With financial structures in tatters and the future uncertain, this is the moment to begin the revolution. But first, leaders need to learn how to support staff at all levels as they make transformational improvements in care. This book demonstrates that real change is very personal and has to start at the top - whether you're an executive, governing board member, manager, or physician.

Written by members of the Chronic Pain Anonymous 12-step fellowship, Stories of Hope presents the tools and principles of the 12 steps as catalysts for emotional, mental, and spiritual transformation. Each of the courageous men and women who contributed to this collection shares their journey from despair to hope.

"Pass the Animal Control Officer Exam: Your Guide to a Career in Animal Control" is the ultimate study guide for aspiring animal control officers seeking to embark on a fulfilling career in the field of animal control. This comprehensive guide covers essential topics that are crucial for success in the profession, providing a comprehensive overview of the diverse responsibilities and challenges faced by animal control officers. From understanding animal behavior and mastering handling techniques to identifying various animal breeds and species, this guide offers in-depth insights into the ...

Individuals suffering from psychiatric or substance use disorders sometimes display any one of a number of frightening behaviors: verbal outbursts, physical threats and even violence. In this comprehensive guidebook, Ellis Amdur walks professionals working in healthcare and social services settings through a multitude of steps they can take to keep themselves, their colleagues, and their clientele safe. The focus of this book is behavior not diagnosis. The first sections of the book discuss specific behaviors ranging from such relatively minor irritants as reluctance to complete tasks and ...

Community pharmacy and Management is an indispensable guide for students and educators of Diploma in Pharmacy, who seek a comprehensive understanding of the Indian Health care system. With the recent surge in public awareness concerning Health care needs, the role of the community phutru.ist has been well recognized and valued, making this book an essential resource' This book provides a detailed account of Good Pharmacy Practice, Prescription handling, Patient counselling, Medication adherence, Health screening services, OTC medications, and Community Pharmacy Management. Containing both ...

Having treated thousands of clients over more than a decade and supervised hundreds of trained physiotherapists in one of Australia's leading health care groups, few people are better positioned to give advice on physical health and wellness than International Author and Speaker Jason Smith. Written in plain English, this unique book will change your life by combining time-proven and medically sound principles with an innovative philosophy of self-empowerment.

Are you wondering how you can benefit from CBD? Whether it be from a business standpoint or reaping its therapeutic miracles; this audiobook will clarify everything you need to know about CBD. The future of medicinal cannabis has everyone on their toes. The success with human clinical trials has amplified the CBD market, therefore, unlocking profitable business opportunities and the accessibility of buying CBD.

If you’re responsible for fire safety — whether you’re a business owner, safety manager, facilities lead or designated dutyholder — Fire Risk: The Dark Arts is your shortcut to getting it right without overspending, second-guessing, or struggling through the jargon alone. This audiobook is your straight-talking, no-fluff guide to fire risk assessments and fire safety management. Designed for busy professionals, it strips away the confusion and gets straight to what matters: how to identify risk, stay compliant, and protect your people.

Press Ganey's chief nursing officer Christina Dempsey has worked everywhere in healthcare, from the ward floor to the hospital boardroom. She has also experienced the system as a patient and as a family member of a critically ill patient. In The Antidote to Suffering, this 30-year healthcare veteran and patient-experience thought leader argues that the key to improving healthcare is to reduce the suffering - physical, psychological, and emotional - of patients and caregivers alike through Compassionate Connected CareTM.

Research shows that nothing impacts patient experiences more than the quality of communication. The key to better healthcare outcomes is communication. Over the past four decades, the Academy of Communication in Healthcare has worked tirelessly with health systems, teaching communication skills that put relationships - between patients and providers, as well as among providers - at the center of care. Now, for the first time, ACH's proven and effective methodology is detailed in this invaluable step-by-step guide.