Building Work Place Culture
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The Happy Little Call Center
- The Call Center Leaders Guide to Successfully Meeting KPI’s and Building a Great Place to Work
- By: Skilled and Thrilled
- Narrated by: Rich Palmer
- Length: 3 hrs and 14 mins
- Unabridged
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Overall
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Performance
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Story
Managing a call center presents numerous challenges for leaders, including meeting stringent KPIs, maintaining employee motivation, and handling high call volumes. Achieving performance metrics such as average handle time, first call resolution, and customer satisfaction requires meticulous planning and constant monitoring. Simultaneously, leaders must keep their teams motivated in a high-pressure environment, often characterized by repetitive tasks and demanding customers.
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The Happy Little Call Center
- The Call Center Leaders Guide to Successfully Meeting KPI’s and Building a Great Place to Work
- Narrated by: Rich Palmer
- Length: 3 hrs and 14 mins
- Release date: 08-20-24
- Language: English
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Managing a call center presents numerous challenges for leaders, including meeting stringent KPIs, maintaining employee motivation, and handling high call volumes.
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Please try againRegular price: $14.95 or 1 credit
Sale price: $14.95 or 1 credit
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