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    • A Complaint Is a Gift

    • Recovering Customer Loyalty When Things Go Wrong, Second Edition
    • By: Janelle Barlow, Claus Møller
    • Narrated by: Susan MacNeil
    • Length: 8 hrs and 43 mins
    • Unabridged
    • Overall
      4 out of 5 stars 13
    • Performance
      4.5 out of 5 stars 6
    • Story
      4.5 out of 5 stars 5

    Using numerous real-life examples, A Complaint Is a Gift shows precisely how to handle complaints in a way that brings benefit to your organization and satisfaction to your customers--even when you have to say no. This second edition features two brand-new chapters on receiving and responding to complaints on the Internet; a new section on how to deal with and take advantage of complaints that are directed at your personally; and, turning the tables, a section on how you can complain constructively and effectively.

    Regular price: $15.36