Showing results by author "Teri Yanovitch"


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    • Unleashing Excellence: The Complete Guide to Ultimate Customer Service, 2nd Edition

    • By: Dennis Snow, Teri Yanovitch
    • Narrated by: Kimberly Farr
    • Length: 7 hrs and 38 mins
    • Unabridged
    • Overall
      4.5 out of 5 stars 19
    • Performance
      4 out of 5 stars 17
    • Story
      4 out of 5 stars 17

    A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service practices midstream can be a difficult, chaotic task. Business leaders who want to transform their business culture into one of customer service excellence need reliable, proven guidance.

    Regular price: $19.95