Showing results by author "Susan Shearouse"
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Susan Shearouse on the Upside of Conflict
- By: Susan Shearouse
- Narrated by: Dave Summers
- Length: 14 mins
- Original Recording
Whether personal or professional, conflict is inevitable. In her book Conflict 101: A Manager's Guide to Resolving Problems so Everyone Can Get Back to Work Susan Shearouse shares insight from her 20 years of experience in mitigating disagreements as a conflict resolution strategist. Susan discusses the importance of trust, how assumptions lead to false perceptions, and using the "Satisfaction Triangle" as a conflict arbitration tool.
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Regular price: $0.99