Showing results by author "Frances X. Frei"

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    • The Four Things a Service Business Must Get Right (Harvard Business Review)

    • By: Frances X. Frei
    • Narrated by: Todd Mundt
    • Length: 39 mins
    • Unabridged
    • Overall
      4 out of 5 stars 127
    • Performance
      4 out of 5 stars 88
    • Story
      4 out of 5 stars 86

    An extensive study of the world's best service companies reveals the principles on which they're built. From the April 2008 issue of Harvard Business Review.

    • 1 out of 5 stars
    • Unimpressive

    • By Amazon Customer on 04-16-15

    Regular price: $1.95