Showing results by author "Frances X. Frei"

Categories

All Categories

1 results
Sort by
    • The Four Things a Service Business Must Get Right (Harvard Business Review)

    • By: Frances X. Frei
    • Narrated by: Todd Mundt
    • Length: 39 mins
    • Unabridged
    • Overall
      4 out of 5 stars 124
    • Performance
      4 out of 5 stars 86
    • Story
      4 out of 5 stars 84

    An extensive study of the world's best service companies reveals the principles on which they're built. From the April 2008 issue of Harvard Business Review.

    • 5 out of 5 stars
    • Essential Reading

    • By Robert on 01-12-17

    Regular price: $1.95