Showing results by author "Frances X. Frei"
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The Four Things a Service Business Must Get Right (Harvard Business Review)
- By: Frances X. Frei
- Narrated by: Todd Mundt
- Length: 39 mins
An extensive study of the world's best service companies reveals the principles on which they're built. From the April 2008 issue of Harvard Business Review.
- By Robert on 01-12-17
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