Showing results by author "David R. Bell"

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    • Managing Knock Your Socks Off Service

    • By: Chip R. Bell, Ron Zemke, David Zielinski
    • Narrated by: Sean Pratt
    • Length: 7 hrs and 26 mins
    • Unabridged
    • Overall
      4 out of 5 stars 8
    • Performance
      4 out of 5 stars 2
    • Story
      4 out of 5 stars 2

    Today's customers demand service that isn't just beyond the norm, but makes its mark in their minds and in their hearts. This updated edition of Managing Knock Your Socks Off Service provides listeners with up-to-the-minute advice on how they can create world-class service both in their operations and through their people, whether they work with customers face-to-face, on the phone, or in e-space.

    Regular price: $20.99

    • Location is (Still) Everything

    • The Surprising Influence of the Real World on How We Search, Shop, and Sell in the Virtual One
    • By: David R. Bell
    • Narrated by: Tom Parks
    • Length: 6 hrs and 37 mins
    • Unabridged
    • Overall
      4 out of 5 stars 10
    • Performance
      4.5 out of 5 stars 8
    • Story
      4 out of 5 stars 8

    Anyone can go online and buy a pair of pants - but the likelihood that we would do so depends to a significant degree on where we live. The presence of stores nearby, trendy and friendly neighbors, and local sales taxes play a large role in the decision-making process when it comes to buying online. Location Is (Still) Everything is for anyone who wants to understand the patterns underlying how and why we use the Internet to shop, sell, and search, including entrepreneurs, students, and investors.

    Regular price: $17.49