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Selling is tougher than ever before. Potential customers are under extreme pressure to do more with less money, less time, and fewer resources, and they're wary of anyone who tries to get them to buy or change anything. Under such extreme conditions, yesterday's sales strategies no longer work. Sales strategist Jill Konrath tells you how to overcome obstacles, get more appointments, speed up decisions, and win sales with today's short-fused, frazzled customers.

"Jack's in charge," said his mother, as she disappeared up the road to get help. "I won't be long." So 11-year-old Jack and his two sisters wait on the hard shoulder in their stifling, broken-down car, bickering and whining and playing I-Spy until she comes back. But their mother doesn't come back. She never comes back. And after that long hot summer day, nothing will ever be the same again. Three years later, Jack's 15 and still in charge.

Remember. The haunting refrain torments Bethany, almost as much as the horrors of what she’s forgotten. Chased, terrified, and injured, she races away from a gunman into the woods, determined to once again escape those after her. Hunter’s first meeting with Bethany reveals an injured, exhausted, and possibly dangerous psychic. Plus she was uncooperative, barely civil, keeping everyone at arm’s length. Only she needs help…and he is the one available. Time for the hunted to turn hunter, and that is his domain. Especially if he gets to champion the underdog.

Eddie Beckey makes lists for just about everything and everyone in her life. And for matters of real importance, she wears (and snaps) an array of colored rubber bands on her wrist. Unfortunately, the world is not always so orderly and knowable.

Frances Partridge, fifty-five, is a beloved children’s author. Geraint Blevins, forty-one, is an auto mechanic and devoted family man. Parker Poplawski, twenty-three, is just starting her career as a wardrobe assistant on a hit TV show. What do these people have in common? Nothing, that’s what. Until each of them reaches a breaking point and snaps in spectacular fashion. They meet in a court-mandated anger management class: three very different people, forced to spend a lot of time together, who slowly end up bonding and helping one another in unexpected ways.

SNAP, a multinational celeb TV show and magazine, is the Holy Grail for Maxie Gwenoch. When she snags the job as managing editor, she's looking for fame, fortune, and Jimmy Choos. What she finds is a media empire owned by Baron Kandesky and his family. A family of vampires. They're European, urbane, wealthy, and mesmerizing. And when she meets Jean-Louis, vampire and co-worker, she's a goner.