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Do you need to sell a new idea to your boss? Handle a sticky problem with a colleague? Calm an irate customer? Good news! You'll never be at a loss for words after reading Communicate With Confidence! In this book, you’ll find 1,254 tips to improve your interpersonal and communication skills! You’ll learn how to: Establish credibility and show concern Master the art of small talk to connect with colleagues, customers, and friends Transition from criticizing to coaching your employees and coworkers Listen so you really hear what others say to you—their meaning, not just their words ...

Communication is the basic business act. Nothing happens to move a project, partnership, sale, deal, or relationship forward without communication.

Subjects include thinking on your feet, with a four-part format for organizing and stating opinions and positions clearly and memorably; responding to difficult questions, such as in a meeting or after a presentation as well as one on one, with specific techniques that help you get your point across; and presenting your ideas in a way that builds credibility, rapport, and presence. Additionally, you will learn how to offer extemporaneous comments authoritatively and persuasively.

Communication is the basic business act. Nothing happens to move a project, a partnership, a sale, a deal, or a relationship forward without communication. Your career success and your business or personal relationships are the result of all your interactions and communications stacked end to end.

Do you do everything in your power to avoid having hard or awkward conversations? First off, you’re not alone. I’m sure most of us have turned to walk the other way when we spot someone with whom we need to have a tough chat! However, we’re here to tell you there is a better way. Awkward Moments is a compilation of audio programs designed to help you navigate situations that used to make you cringe.