Zappos – A True and Transparent Path to Delivering Happiness Part 1

Grab your tablet, pen paper, or crayon as Jamie Naughton-Henriod, Chief of Staff for Tony Hsieh, ex CEO of Zappos, takes us for a deep dive into the culture and customer service extraordinaire, that organizations still wish they could duplicate. Jamie was instrumental in creating, establishing, and evangelizing this dynamic culture that made the online retailer one of America’s most recognizable — and beloved — employer brands. And because of the richness of this conversation, I’ve made it into two parts. So be ready to go for a ride through time as Jamie reveals the real mission of Zappos. I’ll give you a hint – it has everything to do with love for the customer and employee.

Connect with Jamie:

https://www.linkedin.com/in/jnaughton/