Workforce Innovation at Salesforce in the Age of Artificial Intelligence with Ruth Hickin (VP, Workforce Innovation, Salesforce)

Ruth Hickin is Vice President of Workforce Innovation at Salesforce. In this episode, Ruth unpacks her team's efforts around digital labor, and shares how her team is preparing Salesforce’s workforce for the age of AI by investing in internal talent through skilling, career mobility, and human-centered design. During our conversation, Ruth unpacks the philosophy behind Career Connect, an AI-powered internal talent marketplace, and how it’s enabling employees to explore personalized career paths, skill development, and internal opportunities.

Finally, Ruth also shares Salesforce’s approach to job redesign, skill-based management, and the rise of agent collaboration in day-to-day roles.

Links

• LinkedIn: https://www.linkedin.com/in/ruth-hickin/
• Article: https://www.hr-brew.com/stories/2025/03/28/hr-leaders-prioritize-l-and-d
• Article: https://www.hr-brew.com/stories/2024/09/04/salesforce-ai-internal-talent-platform