Why the First Words Matter

How you open a conversation can make or break how it ends — and the research backs it up. In this episode, we break down why leaders who start harshly almost always end poorly, what to do before you walk into a tough conversation, how to separate facts from the stories you're telling yourself, and what to do when you're the one on the receiving end of a bad start. Practical tools from Crucial Conversations, Never Split the Difference, and more.