Tucker Trotter is CEO of Dimensional Innovations, and Spencer Farley is Practice Director of Entertainment and Hospitality. They discuss Atlas9, an immersive experience in Kansas City themed around a 1990s movie theater where films have come to life. They explain how the concept was born during COVID, the role of live performers, and the gamification and narrative elements that drive repeat visits. They also cover the venue's food and beverage offerings, corporate event demand, expansion plans, and the company's other projects, including the Theodore Roosevelt Presidential Library and projects with major sports and entertainment brands.

James Cook is the Director of Retail Research in the Americas for JLL.

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Listen: WhereWeBuy.show

Email: jamesd.cook@jll.com

YouTube: http://everythingweknow.show/

Read more retail research here: http://www.us.jll.com/retail

Theme music is Run in the Night by The Good Lawdz, under Creative Commons license.

Kevin Vuong is SVP of Global Store and Workplace Experience at Capri Holdings, the parent company of Michael Kors. Kevin talks about how the brand is redefining its signature "jet set" lifestyle for a new generation of customers, including the rollout of Jet Set Lounges with food and beverage in flagship stores in New York, London, and Beijing. He also covers the brand's award-winning popup activations at Galeries Lafayette, rising construction costs and tariff planning, an ambitious plan to renovate half of the company's global store fleet, sustainability efforts including LEED certification, and why he finds inspiration in the grit and diversity of New York City.

This episode was recorded in front of a live audience at the 2026 Luxury Retail Leaders Summit at The Beekman in New York.

James Cook is the Director of Retail Research in the Americas for JLL.

Subscribe: Apple Podcasts | Spotify
Listen: WhereWeBuy.show

Email: jamesd.cook@jll.com

YouTube: http://everythingweknow.show/

Read more retail research here: http://www.us.jll.com/retail

Theme music is Run in the Night by The Good Lawdz, under Creative Commons license.

Phil Colicchio is co-founder of Central Perk Coffee Company and head of Colicchio Consulting. Phil shares the origin story of how a pitch meeting at Warner Bros. about a sandwich concept unexpectedly led to a license for the globally iconic Central Perk brand from the hit TV show Friends. He discusses the challenges of raising capital without owning the intellectual property, the decision to test the concept in Boston before opening in Times Square, and lessons learned from early operational mistakes. He also covers the company's growth plans, its hub-and-spoke expansion strategy, and why quality and hospitality remain at the core of the brand.

James Cook is the Director of Retail Research in the Americas for JLL.

This interview was recorded at Entertainment Experience Evolution 2026, a conference by InterFace Conference Group, which is a division of France Media Inc.

Subscribe: Apple Podcasts | Spotify
Listen: WhereWeBuy.show

Email: jamesd.cook@jll.com

YouTube: http://everythingweknow.show/

Read more retail research here: http://www.us.jll.com/retail

Theme music is Run in the Night by The Good Lawdz, under Creative Commons license.