What are 1% multipliers, and how do they work? OMOQ #144

Sometimes a series of small changes help you deliver better customer satisfaction , rather than making wholesale, sweeping changes. When was the last time you sat down to identify 10 or 15 improvements you could make on your website? When was the last time you challenged the wording of your website? When’s the last time you tried to modify your procedures to make it easier for the customer? Imagine implementing 10 or 15, one-percent changes within 24 hours? These can become small force multipliers. Try it sometime. We are confident you will love the outcome.

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