VP to CCO: the Move from Tactical to Strategic

David Parkhurst is the Chief Customer Officer (CCO) and Managing Partner for Omni Interactions. Additional roles he has served as includes Chief Revenue Officer (CRO) and Chief Growth Officer.

David discusses:

• The differences between CCO, CGO and CRO
• Moving from VP to C Level and the shift in revenue responsibilities
• When a deal falls apart at zero hour & lessons learned

David has held leadership roles at ServiceSource, Skykes Enterprises and Alpine Access focusing on customer care solutions. This has given David insight into economic cycles and client business conditions in a fresh angle.
And we share our love of cold calling!

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Thank you Jalan Crossland for lending your award-winning banjo skills to CXO Conversations.