In this final episode of season four, YS Chi sits down with the chief technology officers at LexisNexis Risk Solutions, Elsevier and LexisNexis Legal & Professional to explore the topic of technology at RELX.

RELX is not a tech company, but a big user of technology. Around 12,000 technologists, over half of whom are software engineers, work at RELX. Annually, the company spends $1.9bn on technology.

Vijay Raghavan, Jill Luber and Jeff Reihl share insights on how they are driving AI innovation, from extractive to generative and agentic technologies, to solve real-world challenges in law, healthcare and research. They also share candid advice on staying adaptive, experimenting boldly and preparing for the future of work.

For insights on technology at RX, listen to Brian Brittain, chief technology officer at RX, in episode three.

Watch the video version at https://youtu.be/IlfsybgDQlI

In this episode, YS Chi speaks with Rose Thomson, RELX chief human resources officer, to explore the RELX business culture. They unpack the elements underpinning the culture that unites our teams, making customer centricity, continuous improvement and innovation possible.

This is a fascinating discussion at the intersection of purpose, strategy and values. A 'must-listen' episode for anyone looking to understand RELX and how culture drives performance at all levels of the organisation.

A video version of this episode is available at https://youtu.be/R4bt8WBUtqk

In this episode, we turn the tables on our usual host YS Chi, who becomes our guest for the week. Join us as Márcia Balisciano, RELX Chief Sustainability Officer and Global Head of Corporate Responsibility, poses the questions to reveal fascinating insights from 20 years of curiosity, learning and working with great people at RELX.

YS Chi, RELX Director of Corporate Affairs shares with Márcia what we mean by our Unique Contributions. As he celebrates two decades at RELX, YS reflects on how the company has evolved, what drives the business to focus on corporate responsibility and how we define it. He discusses responsible AI, the future of print, and his vision for the future. Along the way, YS shares advice for the next generation of future leaders and thoughts on who we are as a company.

The video version of this episode is available at https://youtu.be/-i71SXhpBfg

In this episode, YS Chi interviews Laura Hassink, Managing Director of Elsevier journals.

Elsevier publishes 17 percent of the world's research output across its 3,000 journals. This gives it a unique vantage point on some of the biggest issues currently discussed in the research and scientific communities: research integrity, trust in science, AI, and the 'pay to read' and 'pay to publish' models. Laura discusses these issues head on.

This episode is also available on YouTube at https://www.youtube.com/watch?v=YdfVzdzUKLQ

In this episode, YS Chi speaks with Bill Madison, CEO of our insurance business at LexisNexis Risk Solutions to explore the dynamics within the insurance industry and why premiums keep rising across the board. To understand the challenges consumers and insurance carriers are facing today, Bill takes us back to 2020, right at the beginning of the pandemic.

This episode is also available on YouTube at https://youtu.be/PGgi39UtbBE

In this episode, YS Chi speaks with Kimberly Sutherland, vice president of fraud and identity at LexisNexis Risk Solutions.

Banks and businesses need to constantly adapt to our need for fast and secure online transactions, while having to detect and stop online fraud. This is a complex task since scammers are increasingly sophisticated and operate as organized networks.

What can businesses do to better protect their customers from fraud? How can biometrics play a role? What does 'risk appropriate friction' look like? Who is most at risk?

This episode is also available on YouTube: https://www.youtube.com/watch?v=xMCKyXVyn-E

In this episode, YS Chi speaks with Brian Brittain, Chief Operations Officer, and Gaby Appleton, Chief Product Officer at RX, the global events business.

The events industry is all about connecting buyers and sellers and bringing people together to enable them to grow their business. Far from being a threat to in-person events, as many feared, the pandemic triggered an acceleration in the development of technology which is transforming the customer experience, making participation easier and more productive. What does that look like in practice and how is technology changing the customer experience? Brian and Gabby discuss technology, data, AI and more. They even share some ‘spectacular’ failures.

Listen to the full episode on YouTube: https://www.youtube.com/watch?v=S-fcgETVd04.

We've also curated a 10mnm version for those in a rush: https://www.youtube.com/watch?v=EwFKCZKRdlQ&t=8s

YS Chi speaks with Philippa Scarlett, RELX global head of government affairs. As a child of diplomats, Pippa has a unique background which gives her cross-cultural competency in a role that requires global thinking. She shares her insights on how different governments think about AI and the opportunities and challenges they face when leveraging AI and generative AI for their own use. What are the different governmental approaches to AI regulation? How best to approach regulation when facing such a pace of technological change? And in the absence of regulation, what roles can companies play in advancing innovation and responsible development and use of AI?

The video version of this episode is available at https://youtu.be/Pj9Ppnag044