Transforming The Talent Acquisition Function at NHS, UK

Alfredo Thompson, Chief People Officer at Royal United Hospitals Bath, NHS Foundation Trust, talks with Kathi Enderes about how he is leading an end-to-end transformation of talent acquisition and onboarding for the Trust.

Built on principles of customer orientation and systemic HR®, the organization shifted recruitment from a compliance-oriented fulfillment center to a business growth function, using a combination of mindset shift, process redesign, technology enablement, and cross-functional collaboration.

The results are outstanding, significantly reducing the healthcare organization’s vacancy rates and increasing employee retention while also improving hiring manager and candidate satisfaction.

Additional Information

Emerging Trends in Talent Acquisition: Factbook

Talent Acquisition at a Crossroads

Systemic HR Overview

Transforming the NHS, by Sonia Mooney