Top-Down vs. Bottom-Up Approach for Designing ITIL Processes: Which One Fits Your Business?

In today's episode of "The ITSM Practice," host Luigi Ferri explores ITIL process design strategies, specifically comparing top-down and bottom-up approaches. Luigi breaks down the benefits, cons, and appropriate scenarios for each approach, guiding listeners on how to align process designs with business needs effectively. This discussion ensures you understand which method fits your organizational goals, fostering better engagement and strategic alignment.

In this episode, we answer to:

What are the main differences between top-down and bottom-up approaches in ITIL process design?

What are the advantages and disadvantages of using a top-down approach?

When is it ideal to employ a bottom-up approach in process design?

Resources Mentioned in this Episode:

Nikola Gaydarov, article "How to design a process: bottom up or top down?", Link https://www.linkedin.com/pulse/how-design-process-bottom-up-top-down-nikola-gaydarov-itil-expert-/

Trevor Wilson, article "ITIL® 4: Designing top-down'​ and Implementing bottom-up'", link https://www.linkedin.com/pulse/itil-4-designing-top-down-implementing-bottom-up-trevor-wilson/

Object Management Group, article "Centers of Excellence: The Shift from ‘Nice to Have’ to Necessary", link https://www.objectmanagementgroup.org/2024/01/15/centers-of-excellence-the-shift-from-nice-to-have-to-necessary/

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Website: http://www.theitsmpractice.com

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Credits:

Sound engineering by Alan Southgate - http://alsouthgate.co.uk/

Graphics by Yulia Kolodyazhnaya