In this special 100th episode of Ticket Volume – IT Podcast, we flip the script.

Instead of interviewing a guest, host and InvGate Product Specialist Matt Beran takes a moment to reflect on the journey so far — what the podcast has meant to him, how it’s changed his perspective on IT, and the five biggest lessons he’s learned from over 100 conversations with industry leaders.

He also revisits standout episodes that surprised him, challenged him, or simply stuck with him — from mental health to experience management to change enablement.

Here’s a sneak peek:

1. Why complexity is unavoidable — and that’s okay.

The value of sitting with a problem instead of rushing to fix it.

How unexpected ideas can lead to breakthrough change.

Why your network might be your biggest asset.

A reminder that people are the heart of all tech.

Whether you’ve been with us since episode one or just tuned in recently, this one’s for you. Thanks for being part of the Ticket Volume community!

Don’t forget to like, subscribe, and share your thoughts — we’d love to hear from you.

In this episode of Ticket Volume – IT Podcast, Matt Beran is joined by Georgina Otubela, Service Delivery Manager at Vita Bank, to dive deep into service design, incident management, and the role of trust in IT services. Gabriela shares her insights on how IT teams can build strong relationships with users, respond effectively to incidents, and balance automation with human interaction to create better service experiences.

Here’s a sneak peek:

1. Why trust is the foundation of great IT services.

2. How to improve incident management by focusing on communication.

3. The role of automation in freeing up IT teams—and when not to use it.

4. Why transparency and accountability are key to service recovery.

5. How to recognize when you’ve designed a truly great IT service.

Tune in for an insightful conversation packed with real-world advice for IT professionals looking to enhance their service management approach. Don’t forget to like, subscribe, and share your thoughts in the comments!

#ServiceManagement #ITSM #IncidentManagement #Automation #ITLeadership #ITServiceDesign #CustomerExperience #ITTrust #TicketVolume #Podcast

In this episode of Ticket Volume – IT Podcast, Matt Beran sits down with Alicia Syx, IT Asset Disposition (ITAD) expert at Sycamore International, to expose the hidden risks and overlooked opportunities in IT recycling. From data security failures to unexpected financial benefits, Alicia reveals what most companies get wrong about disposing of their old tech—and how to fix it.

Here’s a sneak peek:

1. The shocking reality of IT asset graveyards and untracked tech.

2. Why ""wiping a hard drive"" isn’t enough to keep your data safe.

3. The certifications that separate responsible IT recycling from risky disposal.

4. How companies can turn old tech into cash instead of paying to get rid of it.

5. The environmental impact of short-lived devices (and what to do about it).

If your company still handles IT disposal like an afterthought, this episode will change your perspective. Listen now to learn how to protect your data, save money, and make IT recycling work for you!

Don’t forget to like, subscribe, and share your thoughts in the comments! How does your organization handle IT recycling?

#ITRecycling #ITAD #DataSecurity #TechDisposal #Ewaste #SustainableIT #ITAssetManagement #SecureIT #TicketVolume #Podcast