The eCommerce Customer Experience Podcast Podcast Por DigitalGenius arte de portada

The eCommerce Customer Experience Podcast

The eCommerce Customer Experience Podcast

De: DigitalGenius
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Every aspect of your eCommerce business impacts customer experience: from advertising and packaging to product functionality, website usability, and even reliability. Your long-term growth and profitability will hinge on your ability to deliver the best experience for your buyers… and this podcast will show you how. Tune in monthly for actionable and insightful discussions with the brightest minds at the intersection of eCommerce and customer experience.Copyrights © 2023 All Rights Reserved by DigitalGenius Economía Gestión Gestión y Liderazgo Marketing Marketing y Ventas
Episodios
  • Unicorn Businesses Are Great, But Zebras Are the Best with Laricea Roman, Head of Marketing and Head of Digital for Dorothy Perkins, Burton, and Wallis brands at Boohoo Group

    Unicorn Businesses Are Great, But Zebras Are the Best with Laricea Roman, Head of Marketing and Head of Digital for Dorothy Perkins, Burton, and Wallis brands at Boohoo Group
    May 31 2023
    In this episode of The eCommerce Customer Experience Podcast, Laricea Roman, Head of Marketing and Head of Digital for Dorothy Perkins, Burton, and Wallis brands at Boohoo Group, joins Chris Kellner of DigitalGenius to unveil the power of organic growth for brands, how AI can enhance personalised experiences in eCommerce, and why businesses should prioritise the zebra versus unicorn business model.
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    29 m
  • From Good to Great: Key Strategies to Transform Your Customer Experience with Nicole Jackson, Customer Support Manager at HERA Clothing

    From Good to Great: Key Strategies to Transform Your Customer Experience with Nicole Jackson, Customer Support Manager at HERA Clothing
    May 26 2023
    In this episode of The eCommerce Customer Experience Podcast, Nicole Jackson, Customer Support Manager at HERA Clothing, joins Chris Kellner of DigitalGenius to uncover the qualities of a great customer experience leader, how to enhance customer support for Gen Z, and why balancing AI-driven support and human assistance is key to delivering a pleasant customer experience.
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    20 m
  • How Top Customer Experience Leaders Grow Customer-Centric Brands with Danielle Anderson, Executive Leader in Customer Experience and Digital

    How Top Customer Experience Leaders Grow Customer-Centric Brands with Danielle Anderson, Executive Leader in Customer Experience and Digital
    May 19 2023
    In this episode of The eCommerce Customer Experience Podcast, Danielle Anderson, Executive Leader in Customer Experience and Digital, joins Chris Kellner, Global VP of Sales & Partnerships of DigitalGenius, to unveil the qualities of a good customer experience leader, the importance of customer-centricity, what makes a customer-centric brand, and the future of customer experience in retail and e-commerce.
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    26 m
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