Send us Fan Mail

Most managers wait too long to act—and their teams feel it.

In this episode of Love Monday, I break down real-world management tools like Development Ranking, the 5 Talents of Great Managers, Gainers & Drainers, and Career Drivers—and more importantly, the signals they give you.

Because these tools aren’t just for tracking—they’re your early warning system.

If you know what to look for, you’ll know exactly when to get out of your chair, have the conversation, and lead.

This is about turning data into action, improving employee engagement, and becoming the kind of manager people don’t quit.

Support the show

For more information on how to love Monday just like Friday, got to: LoveMondayLikeFriday.com. Find more information from Ryan on Linkedin: https://www.linkedin.com/in/ryan-houmand/

Get the book! "A Passion for Monday"

Send us Fan Mail

What if your biggest customer at work isn’t external—but internal? In this episode, we break down Internal Service Quality (ISQ) at every level of a company—from CEO to manager—and show how leadership behaviors drive employee engagement, customer experience, and ultimately profit. Building on the Service-Profit Chain, we introduce the 5 drivers of ISQ—clarity, capacity, capability, coordination, and confidence—and explain how leaders can use them to make it easier for their teams to win. If you care about employee engagement, leadership development, and building high-performing teams, this episode gives you a practical framework you can apply immediately.

Support the show

For more information on how to love Monday just like Friday, got to: LoveMondayLikeFriday.com. Find more information from Ryan on Linkedin: https://www.linkedin.com/in/ryan-houmand/

Get the book! "A Passion for Monday"

Send us Fan Mail

Support the show

For more information on how to love Monday just like Friday, got to: LoveMondayLikeFriday.com. Find more information from Ryan on Linkedin: https://www.linkedin.com/in/ryan-houmand/

Get the book! "A Passion for Monday"