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The Human Risk Podcast

The Human Risk Podcast

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People are often described as the largest asset in most organisations. They are also the biggest single cause of risk. This podcast explores the topic of 'human risk', or "the risk of people doing things they shouldn't or not doing things they should", and examines how behavioural science can help us mitigate it. It also looks at 'human reward', or "how to get the most out of people". When we manage human risk, we often stifle human reward. Equally, when we unleash human reward, we often inadvertently increase human risk.

To pitch guests please email guest@humanriskpodcast.comCopyright Human Risk Ciencia Ciencias Sociales
Episodios
  • Dr Guy Champniss on Business, BeSci and AI

    Dr Guy Champniss on Business, BeSci and AI
    Dec 7 2025
    Are we losing our ability to think critically as we rely more on AI?Episode SummaryMy guest is social psychologist Dr Guy Champniss to explore the role of behavioural science in business and the emerging challenges of AI in the workplace. We discuss why behaviour change is so hard to sell, the myth that behavioural science is only needed when everything else fails, and how organisations often overlook the human factors in transformation. Guy brings deep insight into how behavioural science is perceived inside organisations—often as a last resort when more traditional methods fail. We examine why that is, and how a better understanding of human behaviour can actually de-risk strategy, improve engagement, and lead to more successful outcomes. We also explore the psychology of AI: how we trust it, how we interact with it, and what we might be losing in the process. From loss of credibility and collaboration among employees, to the risks of over-automation and cognitive offloading, the conversation raises timely questions about what kind of future we're building, and how prepared we really are.You'll hear thoughtful takes on the challenges of selling behavioural science, powerful metaphors to help reframe the debate, and real-world examples from the classroom to the call centre. If you’re curious about the intersection of technology, psychology, and organisational behaviour, this is a must-listen.About Guy Champniss Dr Guy Champniss is a social psychologist and behavioural science practitioner. He teaches at IE Business School in Madrid and consults through Meltwater Consulting. Guy’s current work focuses on how AI is changing human behaviour in organisations—particularly its impact on trust, agency, and critical thinking. He’s also worked extensively in the sustainability space, helping businesses drive lasting behavioural change.AI Generated Timestamp Summary[00:00:00] – Intro to Dr Guy Champniss and sets up the discussion around behavioural science and AI.[00:03:30] – Behavioural Science’s Struggle for AcceptanceWhy it’s often brought in too late and why it needs itself to be sold effectively.[00:10:00] – Organisational Blind SpotsHow businesses resist behaviour-led approaches and prefer short-term fixes.[00:17:30] – From Sustainability to AIGuy’s journey into exploring the psychology of AI at work.[00:24:00] – AI and Human CredibilityWhat happens when AI performs better than people, and how that undermines trust. [00:30:00] – Trust and Bias in AIWhy we trust AI more when it agrees with us and the dangers that brings.[00:38:00] – AI’s Impact on CollaborationHow automation can quietly erode teamwork and critical thinking.[00:45:00] – Students and AIWhat AI use in classrooms reveals about thinking, learning, and shortcuts.[00:52:00] – The Real Future of WorkWhy it’s not AI replacing jobs—but people who know how to use it.[00:56:00] – Language, Labels, and ResponsibilityThe power of how we talk about tech and what it signals.LinksMeltwater Consulting, Guy's firm - https://www.meltwater-consulting.com/drguychampnissGuy on LinkedIn - https://www.linkedin.com/in/guychampniss/His academic profile at IE Business School - https://rhe.ie.edu/speaker/guy-champniss/Guy's research - https://www.researchgate.net/profile/Guy-ChampnissMcKinsey article on AI in Contact Centres - https://www.mckinsey.com/capabilities/operations/our-insights/the-contact-center-crossroads-finding-the-right-mix-of-humans-and-aiOnora O'Neil BBC Reith Lectures on A Question of Trust:Recording: https://www.bbc.co.uk/programmes/p00ghvd8Transcript: https://downloads.bbc.co.uk/rmhttp/radio4/transcripts/20020427_reith.pdfv
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    1 h y 1 m
  • Professor Yuval Feldman on Can The Public Be Trusted?

    Professor Yuval Feldman on Can The Public Be Trusted?
    Nov 23 2025
    Why do governments rely on coercion and punishment when voluntary cooperation often produces better, more sustainable outcomes?Episode SummaryOn this episode, I’m joined once again by Professor Yuval Feldman, who returns to explore the core question behind his latest book: Can The Public Be Trusted? Instead of asking how much we trust our governments, Yuval flips the script, asking how much governments trust us, and whether that trust is deserved. Together, we dive into the concept of voluntary compliance, where people follow rules not because they’re forced to, but because they believe in doing the right thing. We unpack the complexity of this idea through real-world examples, from tax compliance to environmental policy to COVID-19 interventions. Yuval explains why people who think they’re ethical can actually be the hardest to regulate, and how misplaced trust can lead to serious regulatory blind spots. We also explore the psychological tension between intrinsic motivation and external enforcement, and why regulators often default to command-and-control, even when trust might offer a better solution. As ever, Yuval makes nuanced, sophisticated ideas feel accessible and immediately relevant. You'll hear about the role of culture, the limits of nudging, why economists might (sometimes!) actually be right about human behaviour and how AI might help policymakers make better decisions. Guest BioProfessor Yuval Feldman is a legal scholar and behavioural scientist at Bar-Ilan University in Israel. A returning guest and the podcast’s very first interviewee, Yuval is internationally renowned for his work at the intersection of law, psychology, and behavioural economics. His new book, Can The Public Be Trusted? The Promise and Perils of Voluntary Compliance is available open-access via Cambridge University Press (link below).AI-Generated Timestamped Summary[00:00:00] Introduction: why this question of “can the public be trusted?” matters for regulation and risk[00:03:42] Yuval’s personal background: how he came into law + psychology and the origin of his VComp lab[00:09:15] Defining voluntary compliance: what it means, how it differs from coercion[00:14:52] Intrinsic motivation vs crowding out: when good intentions are undermined by heavy‑handed regulation[00:21:30] Designing regulatory systems for trust: frameworks and features that support voluntary compliance[00:27:47] Case study: Covid‑19 and public cooperation—what we learned about trust, compliance and enforcement[00:34:10] Tax compliance as a trust test: how citizens respond when they believe the system treats them fairly[00:39:58] Environmental regulation and the limits of voluntary strategies: when culture or technology create barriers[00:45:22] Cross‑cultural & technological dynamics: how digital reputation, culture and platforms impact compliance[00:50:05] The perils of voluntary compliance: when trust can be misplaced, manipulated or simply ineffective[00:55:30] Final reflections: what this means for risk professionals, policymakers and anyone designing systems of human behaviour[01:00:12] Closing: how to reframe regulation to see the public not as a risk but as a resource.LinksYuval's academic profile - https://law.biu.ac.il/en/feldmanHis profile on LinkedIn - https://www.linkedin.com/in/yuval-feldman-21942514/ His open-access book Can the Public Be Trusted? (Cambridge University Press) – https://www.cambridge.org/core/books/can-the-public-be-trusted/B3E11831E3051D4E928B9252B6767A4BYuval’s previous appearances on the show On The Law of Good People or ‘why we should write rules for good people not bad people’ (2019) - https://www.humanriskpodcast.com/professor-yuval-feldman-on-why/ On Trust & Voluntary Compliance (2022) - https://www.humanriskpodcast.com/professor-yuval-feldman-on-trust-compliance?
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    1 h y 5 m
  • Dr Michael Hallsworth on The Hypocrisy Trap

    Dr Michael Hallsworth on The Hypocrisy Trap
    Nov 16 2025
    We all intuitively know that hypocrisy is a bad thing. But what if it isn’t a flaw, but a feature? But maybe the real problem isn’t hypocrisy, it’s how we think about it.Episode SummaryOn this episode, I'm talking to Dr Michael Hallsworth, a leading behavioural scientist and the author of The Hypocrisy Trap. We explore a topic that’s instantly recognisable but not often properly understood. Hypocrisy is something we’re quick to spot in others, slow to acknowledge in ourselves, and often design around as if it were avoidable or inherently wrong. What Michael reveals — through personal stories, behavioural experiments, and a careful unpacking of what hypocrisy really means — is that our judgments of hypocrisy say more about us than about the people we’re criticising. In fact, hypocrisy isn’t just common; it’s structurally baked into how we navigate competing priorities, conflicting values and real-world trade-offs. And sometimes, paradoxically, a little hypocrisy might even be useful.That makes it incredibly relevant to human risk. In compliance, ethics, and organisational culture, we tend to assume people should act consistently with what they believe, and we often penalise them when they don’t. But as Michael explains, this assumption can lead us to build systems that are brittle, punitive or out of touch with how people actually behave. This conversation challenges that frame and offers a more human — and more effective — way of thinking about inconsistency, trust and moral judgment.Guest Biography - Michael HallsworthDr Michael Hallsworth is Chief Behavioural Scientist at the Behavioural Insights Team (BIT), where he applies behavioural science to policy, organisational design and real‑world behavioural change. He describes himself as someone “helping people apply behavioural science to real‑world problems” and is the author of The Hypocrisy Trap: How Changing What We Criticise Can Improve Our Lives.At BIT, Michael has led numerous projects spanning government and private sector domains, bridging rigorous academic research with operational behavioural insight. His work is characterised by practical translation of behavioural science and an upfront acknowledgement of human complexity — the grey zones rather than the simple binaries.His new book brings this lens to the topic of hypocrisy, exploring how our judgments of double standards shape behaviour, institutions and trust in counter‑intuitive ways.AI-Generated Timestamp Summary[00:00:00] Intro and framing of hypocrisy as a human behavioural risk[00:01:00] Why hypocrisy runs deeper than just “saying one thing and doing another”[00:02:00] Discussion of how organisations treat moral consistency — and the limitations of that approach[00:03:00] Michael’s background, BIT and the genesis of his book[00:04:00] Defining hypocrisy: the three‑part structure[00:06:00] The two‑fold meaning: false image vs double standards[00:07:00] Michael’s personal story with his daughter + the context of “PartyGate”[00:09:00] Historical roots: Freud’s view on civilisation and hypocrisy[00:11:00] Why hypocrisy is a social judgement rather than purely behavioural[00:13:00] When calling out hypocrisy becomes counterproductive in change efforts[00:15:00] Real‑world examples: politics, business, everyday life[00:17:00] The phenomenon of ‘do‑gooder derogation’ and why consistent people make us uneasy[00:20:00] Hypocrisy as a strategic accusation in social media and organisational life[00:22:00] The behavioural science of induced hypocrisy and what it tells us about change[00:25:00] Honest vs. relatable hypocrisy: shifting the narrative[00:28:00] Michael outlines three categories for navigating hypocrisy[00:30:00] His reflections on writing the book and the surprises he uncovered[00:34:00] Balancing moral integrity with public perception and stakeholder expectations[00:36:00] Hypocrisy in corporate ESG: the tension between expectation and action[00:39:00] Managing contradictions among stakeholders: the inevitable trade‑offs[00:41:00] Experiment results: private hypocrisy and moral judge[00:44:00] The paradox: why we prefer people who are ‘inconsistent but principled’ over ‘consistent and bland’[00:46:00] Authenticity vs inauthentic leadership — and the hypocrisy dimension[00:48:00] Is this a practical manual for “how to do hypocrisy well”?[00:51:00] Final reflections: hypocrisy isn’t always about morality—sometimes it’s about signalling, trust and change[00:54:00] Michael’s hope for what the book can achieve and closing thoughts[00:57:00] Wrap‑up, thanks and behavioural nudge for the listenerLinksMichael's website - https://www.michaelhallsworth.com/The Hypocrisy Trap – https://www.thehypocrisytrap.com/Behavioural Insights Team - https://www.bi.team/Michael's IT profile – https://www.bi.team/people/michael-hallsworth/'Partygate' explainer - https://www.bbc.co.uk/news/...
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    58 m
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