The #HCBiz Show!  By  cover art

The #HCBiz Show!

By: Don Lee and Shahid Shah
  • Summary

  • A practical podcast on the business of healthcare w/ hosts Don Lee and Shahid Shah. The premise behind #HCBiz is that we can't "just innovate". Sure, you may have a great idea, an all-star team and execute flawlessly, but if you don't understand the complex dynamics of the healthcare business you'll never get traction. We'll identify the issues that impede change, explain why they exist and find ways to work with them, through them, or around them. In short, we'll help you create space for innovation in healthcare through technology (HealthIT/HIT) and workflow. We'll also explore health policy, administration and the psychology behind it all. Finally, we help you align your ideas to business incentives, market them to healthcare leaders and get the sale. Check out all our podcasts, videos and blog posts here: Get our weekly newsletter: Produced by Glide Health IT LLC in partnership with Netspective Media.
    Glide Health IT, LLC 2017-2022
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  • ChatGPT: Where (and Where Not) to Apply it in Healthcare
    Jun 26 2023

    On this episode, we talk with Matt Hollingsworth, CEO of Carta Healthcare, about ChatGPT. 

    If you've been reading the headlines, and maybe even experimenting with Chat GPT yourself, but don't quite grasp what's going on, then this episode is for you.

    Mat gives a not-too-technical, high-level explanation of what's going on under the hood so that you have proper context for the discussion.

    Then, Matt outlines the potential benefits, and potential harms, of applying ChatGPT in healthcare.

    Finally, Matt shares his experience launching Carta Healthcare, including how he convinced VCs that software plus services could scale better than a pure SaaS offering in this space. 

    This is a good one. I'm honestly not sure in which part of this conversation I learned more.

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    46 mins
  • Medicaid Transformation: Past, Present, and Future with Alan Weil of Health Affairs
    Apr 12 2023

    Medicaid Transformation. 1115 waivers. Delivery System Reform Incentive Payment (DSRIP) programs. Expansion. Contraction. We’ve been at this for a long time. Why isn’t Medicaid transformed already?

    Well… it turns out that this is really difficult work.

    First off, there are complex political and ideological issues. Even if we all agree that we want the best healthcare for every American – a conceptually easy outcome to rally behind – we don’t all agree on what that looks like, how to get there, or how to pay for it.

    Second, it takes a long time for policy levers to play out in the real world. That makes it exceedingly difficult to measure the success of our programs, which further exacerbates the first issue.

    Add in a bunch of multi-billion-dollar entrenched institutions, technology hurdles, and social determinants of health, and you are still just scratching the surface of the many issues that need to be addressed and aligned to “succeed”.

    But all is not lost. We’ve learned a lot over the past 30-40 years, and we’ve made progress in many areas. There are approaches and mental models that have led to certain levels of success. And today’s guest has been participating in and observing many of them over the past few decades.

    Today we talk with Alan Weil, Editor-in-Chief of Health Affairs, the nation’s leading health policy journal. 

    Alan takes us through the history of Medicaid Transformation from the early 1980s on. We discuss the approaches taken, the thinking behind them, and the many factors that influenced their success. We explore the conflicts and hurdles, the friction and confounders, not to define a path forward, but to give the listener a more productive framing from which to build.

    This is admittedly a bit more of a philosophical discussion than what we usually have on this show. However, I feel we’ve taken a practical approach to the philosophical exploration and yielded actionable advice on how to adjust your frame.

    Please do let us know what you think!


    For full show notes and links, visit:

    And of course, find everything from Health Affairs at:

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    49 mins
  • Should Patients Be Charged for Messages to their Doctors?
    Feb 9 2023

    Cleveland Clinic recently announced that they would begin charging for certain patient-initiated messages. This flies in the face of everything the industry is talking about when it comes to patient engagement and value-based care.

    At the same time, it is quite unreasonable to think that a doctor should be available for questions at any time, for free.

    How can we protect the clinicians' time AND provide the patients with the care and attention they need? 

    And why are we moving away from value-based care?

    Craig Joseph, MD, Chief Medical Officer of Nordic Consulting Partners, and Matt Lambert, MD, Chief Medical Officer for Curation Health join Don Lee to share their take.

    Craig's article that led to this episode: To charge or not to charge

    For full show notes and links, visit

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    36 mins

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