Chris sits down with Karl Fletcher, Resource Planning & MI Manager at Novuna Finance.  Karl has been working within Contact Centre Resource Planning for over 30 years (Sorry Karl) - he has grown, developed and been an instrumental member of The Forum community since its inception 23 years ago!

He has a passion for learning, he continues to stretch himself, keep up to date on new ideas, trends and the industry and is passionate about continuous professional development - a passion that he is instilling in his teams and the people he works with .

He was a worthy recipient of a Forum Hero award in 2022, hopefully some his passion rubs off on you, the listener, in this excellent discussion.

What a way to kick off season 2...

*originally recorded in November 2022*

This week on The Forum Meets... Alison sits down with Karen Christmas - Resource Planning Controller Eurostar.

This great little discussion looks at Karens career, how she got into Resource Planning, the excitement of solving problems and making sure planning have a seat at the table.

In this episode Chris sits down with Sue Bolt, Director of Workforce Optimisation Solutions -EMEA at NICE.  Sue is a passionate contact centre advocate and believes Resource Planning is the heartbeat of the operation. As the industry evolves, we as professionals need to evolve to make sure our customers continue to get the service they deserve. This is a great episode with so much insight from one of the shining lights of our industry.