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The Empathy Edge

The Empathy Edge

De: Maria Ross
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Failed product launches. Furious customers. Dysfunctional teams. Many of the problems we face in the business world (and frankly, society) stem from the same root cause: Lack of empathy. Speaker, author, strategist, and empathy advocate Maria Ross shares keen insights and inspiring interviews that prove empathy and compassion are the new paths to market-winning performance. Leveraging both inspiring stories and hard data, Ross connects empathetic leadership, cultures and brands to innovation, engagement, and bottom-line results. You’ll walk away with actionable strategies to amplify your impact, and learn how compassionate business tactics can transform your organization from the inside out. The Empathy Edge podcast provides a quick dose of motivation, wisdom, and practical actions that executive leaders, entrepreneurs and changemakers can use right now. Ready to infuse YOUR organization with more empathy? Tune in to learn why cash flow, creativity, and compassion are not mutually exclusive.

2020-2022 Maria Ross Ciencias Sociales Economía Gestión Gestión y Liderazgo Marketing Marketing y Ventas Relaciones
Episodios
  • Catherine Ducharme: Managing Up for Two-Way Empathy

    Catherine Ducharme: Managing Up for Two-Way Empathy
    Dec 30 2025
    Managing up is one of the most powerful career accelerators you can master—and it all starts with empathy. Not just empathy flowing downward from leaders to teams, but empathy for your leaders: understanding their pressures, challenges, and decision-making context so you can build trust, influence outcomes, and create mutual success.Given multiple generations in the workforce, we need empathy flowing up for leaders dealing with added pressures and mental health issues right now. Today’s guest, Catherine Ducharme—Founder of Fluency Leadership, award-winning communicator, certified coach, and TEDx speaker—has spent over 30 years helping leaders and teams lead with heart, curiosity, and inspiration. She shares her own story of learning to manage up, the mindset shifts that change everything, and practical ways to anticipate needs, respond more effectively, and position yourself as a strategic leader.To access the episode transcript, go to www.TheEmpathyEdge.com, search by episode title.Listen in for…How to shift your own perspective, rather than trying to change others.Ways to hold your boundaries, while still meeting people where they are.The team building skills you cultivate when you engage in everyday activities with coworkers.Why is there nothing small about small talk or soft about soft skills? "A little vulnerability goes a long way. And it doesn't mean you're pouring your heart out, your woes and everything to your team, but giving them insight to what you're juggling or what's on your mind will tip the balance toward compassion." — Catherine Ducharme Episode References: Fluency's Trust Breakout exercise: http://bit.ly/4lqTBunBook: Seen: The Untapped Power of Appreciation - coming in 2026 - Find out more hereTEDx Talk: The Untapped Power of AppreciationAbout Catherine Ducharme, Founder, Fluency Leadership Founder and Principal of Fluency Leadership, a leadership + team development and coaching practice, Catherine is a certified coach and facilitator with 30+ years of professional communications and leadership experience. She works with leaders and teams to build relational skills, empowering them to lead and influence with heart, empathy, curiosity, and inspiration. She’s been recognized as Regional Leader of the Year by the International Association of Business Communicators. She’s passionate about the need for more appreciation in the workplace and did a TEDx talk on that topic.From Our Sponsor:Keynote Speakers and Conference Trainers: Get your free Talkadot trial and enjoy this game-changer for your speaking business! www.share.talkadot.com/mariaross Connect with Catherine:Fluency Leadership: fluencyleadership.comLinkedIn: linkedin.com/in/catherineducharme Connect with Maria:Get Maria's books: Red-Slice.com/booksHire Maria to speak: Red-Slice.com/Speaker-Maria-RossTake the LinkedIn Learning Courses! Leading with Empathy and Balancing Empathy, Accountability, and Results as a Leader LinkedIn: Maria RossInstagram: @redslicemariaFacebook: Red SliceKeynote Speakers and Conference Trainers: Get your free Talkadot trial and enjoy this game changer for your speaking business! www.share.talkadot.com/mariarossGet your copy of The Empathy Dilemma here- www.theempathydilemma.com
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    41 m
  • Jen Marr: Own the Awkward to be a Better Leader

    Jen Marr: Own the Awkward to be a Better Leader
    Dec 23 2025
    Technology has always been a double-edged sword. As the workplace and culture shift, we as humans are seeing more collaboration, access, and the ability to communicate across borders. But, it's also leading us to more stress, anxiety, depression, and social isolation. Those dopamine hits are no joke!This all impacts how we need leaders to show up and lead. We have to upskill our leaders for more connection, conversation, and collaboration. AI will be taking over a lot of the drudgery, so leadership now looks different from what it did 20 or 30 years ago. And for some leaders, there is a big skill gap between intent and impact. Something my guest today calls the Awkward Zone as she helps leaders to Own the Awkward.Today, Jen Marr shares the three forces behind our fundamental workplace shifts and how this has changed the role of leaders. She talks about that Awkward Zone and how to navigate through it. She shares the Barbell concept, necessary to build up healthy, productive employees. We have an interesting discussion about time - how leaders track it, spend it, and can find more ways to spend it on their people rather than on useless tasks. And Jen shares what may finally shake us up from the unhealthy ways tech has taken over our lives at the cost of real connection, and what that flashpoint might be for us. To access the episode transcript, go to www.TheEmpathyEdge.com, search by episode title.Listen in for…The three major trends that are fundamentally shifting the workplace.How to foster a healthy workplace with operational empathy and actionable steps.Why actions, not nouns, frame lasting change so we can better handle our emotions.How time tracking can help you be a more supportive leader. "The awkward zone is that gap between our intent and our impact. Within that is a whole series of different habits, mindsets, and behaviors that get in our way." — Jen MarrAbout Jen Marr, Founder & CEO, Showing Up LLCJen Marr helps leaders Own the Awkward - the high-stakes moments that decide whether people stay or stray. As founder of Showing Up LLC, she built the first research-driven framework that turns relational skills into repeatable business practice. More than 150 certified facilitators now deploy her process across Fortune 50 tech, major-league sports, healthcare systems, and even the White House Leadership Program.Her programs replace awkward and nuanced relational issues with clear, confident skills and conversation frameworks. Freeing managers’ time, boosting collaboration, and anchoring cultures where people want to stay and do their best work.A former healthcare and business development executive, she blends three decades of frontline experience with partnered research. Her books—Showing Up and the new Lifting Up package, the playbook.Jen’s message is timely and actionable: relationships run results. When leaders lift people, performance follows, and every metric that matters moves with it.From Our Sponsor:Keynote Speakers and Conference Trainers: Get your free Talkadot trial and enjoy this game-changer for your speaking business! www.share.talkadot.com/mariaross Connect with Jen:Showing Up LLC: showing-up.com LinkedIn: linkedin.com/in/jenmarr Book: Lifting Up showing-up.com/lifting-up Connect with Maria:Get Maria's books: Red-Slice.com/booksHire Maria to speak: Red-Slice.com/Speaker-Maria-RossTake the LinkedIn Learning Courses! Leading with Empathy and Balancing Empathy, Accountability, and Results as a Leader LinkedIn: Maria RossInstagram: @redslicemariaFacebook: Red SliceKeynote Speakers and Conference Trainers: Get your free Talkadot trial and enjoy this game changer for your speaking business! www.share.talkadot.com/mariarossGet your copy of The Empathy Dilemma here- www.theempathydilemma.com
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    43 m
  • Jamie Lee: Rewire Your Brain with Empathy to Better Stand Up For Yourself

    Jamie Lee: Rewire Your Brain with Empathy to Better Stand Up For Yourself
    Dec 16 2025
    What if the key to self-advocacy wasn’t being louder—but rewiring how you think, feel, and connect with empathy?Today, I’m joined by executive coach and podcast host Jamie Lee, who specializes in helping women and underrepresented leaders rise through the ranks without compromising their integrity. We dive into how empathy and neuroplasticity form the foundation of effective self-advocacy — and how rewiring internal narratives can lead to greater confidence, deeper connection, and clarity when speaking up. Jamie shares evidence-based techniques for regulating the nervous system so you can show up with presence and poise in high-stakes conversations. Plus, we touch on the six types of intelligence you can access to build connections and ask for what you want.If you’ve ever struggled with self-advocacy or want to communicate with more impact and empathy, this episode is for you.To access the episode transcript, go to www.TheEmpathyEdge.com, search by episode title.Listen in for…Defining self-advocacy and neuroplasticity in terms of empathy. Compassion as an action is the key to rewiring your brain. Ways to access your parasympathetic nervous system in your thinking brain and get out of your automatic stress response.Leveraging mirror neurons with empathy and compassion. "The brain adapts. The brain grows. It changes according to the practices that you expose it to. Compassion is the missing link that helps us be able to access those self-advocacy muscles for ourselves." — Jamie Lee Episode References: Book a free hour-long consultation for 1:1 coaching with Jamie: https://www.jamieleecoach.com/applyThe Empathy Edge podcast: Dia Bondi: How to Ask Like an AuctioneerMelissa Tiers' Anti-Anxiety Toolkit: https://www.amazon.com/Anti-Anxiety-Toolkit-Melissa-Tiers-ebook/dp/B0073HU3EGJames Tripp's website: https://www.jamestripp.onlineAbout Jamie Lee, Coach, Trainer, Podcast Host Jamie is an executive coach who specializes in women and underrepresented leaders who are "allergic" to office politics. She focuses on helping them get promoted and better paid without compromising their integrity or throwing anyone under the bus. In her practice, she blends proven self-advocacy strategies with evidence-based neuroplasticity tools.Over a decade, Jamie has trained thousands of professionals in effective self-advocacy at leading organizations, including Citi, Unilever, Association of Corporate Counselors, American College of Cardiologists, UC Berkeley School of Business, and Smith College.She's also the host of the Risky Conversations podcast, where she has honest talks with thought leaders on topics often considered taboo or "too risky" at work -- negotiation, mental and reproductive health, office politics, social injustices, and unconventional ways smart women navigate their path forward despite a flawed workplace. From Our Sponsor:Keynote Speakers and Conference Trainers: Get your free Talkadot trial and enjoy this game-changer for your speaking business! www.share.talkadot.com/mariaross Connect with Jamie:Jamie Lee Coach: jamieleecoach.com LinkedIn: linkedin.com/in/leejieunjamie Instagram: instagram.com/jamieleecoach Connect with Maria:Get Maria's books: Red-Slice.com/booksHire Maria to speak: Red-Slice.com/Speaker-Maria-RossTake the LinkedIn Learning Courses! Leading with Empathy and Balancing Empathy, Accountability, and Results as a Leader LinkedIn: Maria RossInstagram: @redslicemariaFacebook: Red SliceKeynote Speakers and Conference Trainers: Get your free Talkadot trial and enjoy this game changer for your speaking business! www.share.talkadot.com/mariarossGet your copy of The Empathy Dilemma here- www.theempathydilemma.com
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    46 m
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