In this episode of The Dental CEO Podcast, Dr. Scott Leune sits down with Dr. Kye Williams, founder of Dental House, to break down how he built a fee for service startup from scratch to over $3 million in annual collections in under three years. Kye shares the real drivers behind his success, from relentless marketing and phone conversion systems to delivering an elite patient experience and building a high-performance team. This conversation challenges conventional thinking around insurance, startups, and growth, offering a practical blueprint for dentists who want to take control of their careers and build a truly profitable practice.

Redo dentistry is one of the most overlooked, and expensive problems in private practice.

In this episode, Scott breaks down the uncomfortable reality most dentists face: when treatment fails, we absorb the cost, strain the patient relationship, and create unnecessary tension within the team, yet none of it is clearly tracked or accounted for. From failed implants and broken crowns to patients moving away or associates re-diagnosing work, "redos" quietly erode profitability and control.

This conversation unpacks why most dentists already have a “warranty” system and why it doesn’t work while offering a more structured way to handle complications, set expectations upfront, and reduce conflict when things go wrong. If you’ve ever redone work for free or felt stuck navigating those awkward moments with patients, this episode will fundamentally change how you think about managing failure in your practice.

What if the key to working less and making more as a dentist isn’t opening more practices but focusing on the right procedure? In this episode, Dr. Justin Warcup shares how scaling too quickly nearly hurt his business, how he eliminated $300,000 in annual waste, and how focusing on one high value treatment increased cases from one per month to more than 13 a month while reducing his clinical hours. Learn why more practices do not always mean more profit, how leadership and accountability systems create sustainable growth, and how dentists can build real wealth without sacrificing family, health, or freedom.