This week, Zoe and Kevin dig into Copilot Cowork and Agent 365. Fresh from a week at the Microsoft campus in Seattle, Kevin shares his key takeaways from MVP Summit — including a surprising amount of cross-product collaboration and a hands-on experiment building a conference bingo app entirely using GitHub Copilot's coding agent. Zoe and Kevin then dive into two of the biggest recent announcements: Copilot Cowork, now available in Frontier tenants, which takes Copilot from answering questions to actually taking action on your behalf, from organising your inbox to scheduling your week and creating reusable skills; and Agent 365, Microsoft's control plane for agents, launching on 1 May, which brings observability, governance, and threat protection for all your agents in one place. They also cover the practical steps to enable Cowork in your tenant, the current data residency considerations for European organisations, and the open licensing questions still to be resolved before general availability.

Useful links:

• Lab that Kevin mentioned https://github.com/microsoft/vscode-agent-lab-soc-ops
• kevmcdonk/mvp-summit-bingo: Web app for MVPs to track all those common phrases we hear over the week. Who will get bingo first
• https://www.microsoft.com/en-us/microsoft-365/blog/2026/03/09/copilot-cowork-a-new-way-of-getting-work-done
• Get started with Copilot Cowork (Frontier) | Microsoft Learn
• Microsoft Agent 365 documentation | Microsoft Learn

Microsoft helped us make an episode this week but dropping some big Copilot news! In this episode, Zoe and Kevin dig into some of the news related around Copilot Wave 3, talk about what the recent org changes at Microsoft will mean and also highlight some of the upcoming events going on.

Useful links:

• Zoe and Kevin keynote the Copilot Community Conference - Copilot Community Conference 2026
• Experts Live UK
• Scottish Summit
• Call for speakers for Scottish Summit still open
• Rajesh Jha retiring
• Copilot Leadership Team
• Frontier Suite
• Copilot Wave 3
• SharePoint at 25
• Copilot Cowork

In this episode of Copilot Connection, Zoe and Kevin are joined by Diana Wolfe, Head of Research & Strategy at Kyndryl, to explore one of the biggest challenges facing organisations today: the widening gap between AI ambition and AI implementation. Together, they unpack why so many companies struggle to realise value from AI investments, what human‑centred change looks like in an era of agentic AI, and how trust, psychological safety, and redesigned roles shape successful adoption.

The conversation covers everything from workflow automation myths and cognitive overload to organisational silos, identity shifts, and the realities of embedding AI into everyday work. Expect thoughtful insights, a few laughs (including designer chickens and the underpants gnomes), and practical guidance on how individuals, leaders, and change practitioners can navigate the next phase of AI‑driven transformation.

Tune in to learn why the future of AI isn’t just about technology—it’s about people, systems, and redefining what meaningful work looks like.

Takeaways

• AI implementation requires a holistic approach
• The integration of AI technology presents multifaceted challenges AI adoption is evolving rapidly
• Human systems integration is crucial for responsible AI implementation