In this episode, Kevin Quinley offers his unvarnished views on the recently published book by claim expert Chantal Roberts CPCU and explains why this resource should be a part of any claim professional's bookshelf.

To order your copy from Amazon:
https://www.amazon.com/gp/product/1737426803?pf_rd_r=DJQK2VEYXD620HR2RDTP&pf_rd_p=5ae2c7f8-e0c6-4f35-9071-dc3240e894a8&pd_rd_r=c577e9e9-1402-4dd5-9d1f-89535050bb32&pd_rd_w=kPDBK&pd_rd_wg=Veu6o&ref_=pd_gw_unk

Or from the Author's Website: Home | The Art of Adjusting

If Hamlet was a risk manager, Shakespeare would have him ask, "To report or not to report -- that is the question."

In the context of incident reporting to insurance companies, that is the risk management conundrum this episode addresses.

Why are insureds wary of reporting incidents? Why do insurance companies want to know about incidents? What are the potential perils to policyholders of foregoing incident reporting?

These are among the questions addressed in this episode of The Claims Coach!

For years, Donna Popow headed Knowledge Resources for Claims at the Insurance Institute of America, and served as its Ethics Counsel.

In this episode of The Claims Coach, Donna reflects on a claims career that spans six decades. Among the topics she discusses:

* Whether technology changes in the claims industry have been for the better or worse.

* Will adjusters be replaced some day by AI and bots?

* The one key to success for advancing within the field of claims.

* The most important quality for a successful claims career.

* Lessons learned from training canines for athletic dog competitions applicable to training adjusters.

* . . . and much more!

Tune in or download this episode of The Claims Coach podcast for an insightful and entertaining look at the world of claims!