The AI Revolution and Smart Cities with ServiceNow’s Jessica Constantinidis

In this episode of Tech Talks, David Savage sits down with Jessica Constantinidis, Innovation Officer for EMEA at ServiceNow, recorded at LEAP in Saudi Arabia.

Jessica shares her insights on AI’s evolving role in business, how enterprises can effectively adopt AI without disrupting legacy systems, and the ambitious vision behind NEOM’s cognitive city. She explains why AI decision-making is increasingly happening at the board level, how AI can optimize business processes without full system overhauls, and how smart cities are moving beyond technology-led design to human-centric urban planning. This episode is packed with strategic insights for business leaders looking to integrate AI responsibly and prepare for the next wave of technological innovation.

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